Cantourage Clinic Opiniões 

167
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Been with the clinic a couple of years and they have consistently the best customer service. Also knowledgeable clinicians, straight forward order placement, and if there are any issues - the team is... Ver mais

Classificada 5 em 5 estrelas

I don’t have a bad word to say regarding Cantourage. The staff who work on the front line are fantastic from Ben to Ellen. If you have a query or need to check something you can call and will get answ... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The staff at cantourage are absolutely awesome!! Nothing is ever too much trouble and they always deal with questions, queries and emails very promptly. Whilst stock issues can be annoying it’s not th... Ver mais

Classificada 5 em 5 estrelas

I transferred to Cantourage near the end of June. Process was very efficient compared to other clinics. I had an initial consultation 25th june and seen pain specialist Dr. Gerard Sinovich... Ver mais

Informações sobre a empresa

  1. Clínica especializada

Escrito pela empresa

We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

167 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(167)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Top people at the clinic!

The guys at cantourage have made things easy for me. Very helpful and friendly people. They’re always there if you need any assistance with anything. Glad I chose these guys in my medical cannabis journey.

24 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My only clinic since 2022!

As per title, this has been my only clinic since 2022. Never felt the need to change.

Staff are always friendly and professional. Products and choice of products are spot on.

30 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Very professional service, quick response times and overall a really good experience. I’ve already recommended to friends and colleagues who could benefit from the services provided.

21 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Cantourage Clinic, Top Notch.

I am extremely pleased with my experience with Cantourage Clinic. Every I spoke to was respectful, pleasant and very helpful with information and advice. Also I would like to personally big’up Jamie from Cantourage and thank you for your kind and wise help.

18 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible service

Terrible service, went threw all procedures needed,payed my appointment and my medication, it arrived and was not smokable (vape) it struggled to vape, it nipped my mouth and tounge but yhe worst part was cantourage don't help after taking money they just blame the other company and wipe there hands with you,id avoid and find another company, over 2 month and I'm still sitting with the poor stuff they sent with no help

28 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

The staff at cantourage are always very friendly and happy to help with any queries - especially Yohan who was quick to respond and kindly solved any issues that I had.

24 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Cantourage is a fantastic clinic I’ve…

Cantourage is a fantastic clinic I’ve been so impressed with the medication it’s wonderful not to be in constant pain
If you’ve got any issues or questions Ben j is the man he and all the other lovely staff are there and willing to help ❤️🥰 love these guys xx

9 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Clinic

I've been a patient for two years now and I'm very happy with the service and treatment plan.

The staff are always pleasant to deal with and the clinic does a very good job with communication as a whole.

5 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

From beginning to end brilliant

From beginning to end, Cantourage have been professional and very easy to deal with. I have referred myself to a few clinics using their online assessments and literally heard nothing back. Within e weeks I had my medications delivered to my door. A1

8 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Order didn't arrive again

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue.

Advised items out of stock after already waiting 7 days, the order gets put to the back of the queue.

Shocking low level or service from this company.

Clinic don't seem to take responsibility and accept this low level of service. They blame the pharamcy, they blame royal mail...anyone but themselves it seems.

Used to be the best but not very professional looking now.

19 de dezembro de 2024
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear S F,

Thank you for sharing your experience. We’re genuinely sorry to hear about the delays with your order and the frustration this has caused.

At Cantourage Clinic, we aim to provide timely and efficient service for all our patients. While we work closely with partner pharmacies and couriers to ensure a smooth process, there are occasions where unforeseen stock or delivery issues arise. We understand how disappointing this can be, and we want to assure you that we take all feedback seriously to improve the overall patient experience.

To better understand and address your concerns, we’d appreciate the opportunity to look into this further. Please contact us directly at contact@cantourageclinic.com, and our team will do their best to resolve the matter promptly.

We value your trust and are committed to ensuring your future experiences reflect the high standards we strive for.

Kind regards,
The Cantourage Clinic Team

Classificada 5 em 5 estrelas

Been with them for 2 years now and…

Been with them for 2 years now and they're a great bunch of people. Easy to get hold of and helpful when you need them. I'm constantly recommending them as the best clinic in the UK

23 de dezembro de 2024
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Customer,

Thank you for your kind words and for recommending us! We’re so happy to hear that you’ve had a great experience with our team over the past two years. Your support means a lot to us!

We’re always here to help whenever you need us.

Best regards,
The Cantourage Clinic Team

Classificada 1 em 5 estrelas

problem…not our fault

Been with them for over a year problem after problems only still with them because of my anxiety is triggered about moving elsewhere silly me...... they continue to believe that it is never a problem with their end and always told it will improve yet to see month 14th still seems a long way away from improving......had put a repeat in then told can't do as I would have to much for the time frame which was understandable then tried to order rest of the months meds in witch was rejected again...had a phone call today saying medication is now unavailable but I can order more than my allowance so I have it in time for next month which seems a bit hypocritical considering again a week ago I could not

16 de dezembro de 2024
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear SAucyWhiffs,

Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve encountered and understand how this may have caused frustration.

At Cantourage Clinic, we strive to provide clear communication and a smooth process for all patients. However, there are times when regulatory prescribing limits or changes in medication availability may impact orders. These guidelines are in place to ensure safe and effective care, but we understand how they can sometimes feel inconsistent.

We’d like to investigate your case further to address your concerns and clarify any misunderstandings. Please contact our patient support team at contact@cantourageclinic.com so we can provide more personalised assistance.

Your feedback is invaluable in helping us refine our services, and we appreciate your trust in continuing your care with us.

Kind regards,
The Cantourage Clinic Team

Classificada 5 em 5 estrelas

A breath of fresh air

I've previously been with another clinic who proved to be rather unprofessional and hard to deal with but I have nothing but professionalism from Cantourage as their patient. Their staff are friendly and helpful and they have a wide selection to offer which is important when you suffer from chronic pain and often sleepless nights. Can't recommend them enough!

16 de dezembro de 2024
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Toby,

Thank you for your kind words! We’re so happy to hear that our team has been able to help with your pain. Your recommendation means a lot to us, and we’re grateful to have you as a patient!

Best regards,
The Cantourage Clinic Team

Classificada 5 em 5 estrelas

Incredible Clinic

Been a patient with the clinic for a year now and always received excellent customer service.

All the staff really work to help and assist you, from customer service to the doctors and health consultants

13 de dezembro de 2024
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Filippi,

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team over the past year. Our staff is dedicated to providing the best care and support, so it’s wonderful to know that you’ve felt that every step of the way.

We truly appreciate your trust and look forward to continuing to support you!

Kind regards,
The Cantourage Clinic Team

Classificada 5 em 5 estrelas

I can't recommend Cantourage enough

I can't recommend Cantourage enough. Have been with them for almost two years and have nothing but positive things to say. Their customer service is hands down, the best in the industry. Their prices are very fair considering the level of service and quality of products they offer. I feel like I'm in the best hands and I'm so thankful for how much they have helped my life.

3 de dezembro de 2024
Opinião espontânea
logótipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Steven,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Cantourage Clinic and are grateful for your trust over the past two years. Knowing we’ve made a difference means the world to us.

We’re here to support you whenever you need us!

Kind regards,
The Cantourage Clinic Team

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