One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Ver mais
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Leia as opiniões dos outros
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Ver mais
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Ver mais
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Informações de contacto
Savoy Road, CW1 6NA, Crewe, Reino Unido
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Excelente
392 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery delayed but I was informed…
Delivery delayed but I was informed good customer care
Canvas’s arrived well packed
Thank you
10 de maio de 2024
Resposta da canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Good timing and canvas in perfect…
Good timing and canvas in perfect conditions. Ordered Loxley Gold twice now both time delivery and product were as expected. Thank you.
10 de maio de 2024
Resposta da canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
I haven't received it yet
9 de maio de 2024
Resposta da canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
I sent an item that was advertised as…
I sent an item that was advertised as box canvases and I received canvas boards. No problem until I complained twice and I’ve had not a single word in reply. I’m now offered to return deadline very disappointed.
10 de abril de 2024
Missing items
Missing items. Poor customer service. 15 canvases ordered but only 5 received. Sent four emails but no replies. Atrocious communication!!!
Finally the missing canvases arrived, late, and with a hole in the box and a corresponding hole in one of the canvases. Minimal packing of a single cardboard box and no padding or bubble wrap!!
17 de abril de 2024
Good all round guys well done
3 de abril de 2024
Prompt delivery
Prompt delivery, canvas exactly as described, would definitely use canvas store again.
2 de abril de 2024
Good product and very fast delivery and…
Good product and very fast delivery and also very well wrapped
26 de março de 2024
Excellent all round service
Excellent all round service, good product, great price, quick delivery.
8 de março de 2024
Resposta da canvas-store.co.uk
Thank you so much for taking the time to leave us such a positive review! We really appreciate it.
We really value your feedback so is there anything we could have done to make this a 5 star experience?
We hope to see you shopping with us again soon
Best wishes,
Customer Service
Great service. My canvases arrived really quickly and…
My canvases arrived really quickly and are of great quality
29 de fevereiro de 2024
One of the canvases is damaged
One of the canvases is damaged. I’m still waiting for someone to respond about this.
26 de fevereiro de 2024
Resposta da canvas-store.co.uk
Hi Gemma,
I am extremely sorry that one of the canvas you received was damaged.
As discussed with you yesterday, I will be confirming with our suppliers today the resend of the canvas however I will be in touch if there are any issues.
Our suppliers usually get back to us promptly so I hopefully will be able to confirm this for you soon.
Again my complete apologies for any inconvenience caused by this and thank you for your patience and understanding as we have resolved this for you.
Best regards
The London Graphic Centre Customer Care Team
Inferior Cotton Canvas Round Panel
Canvas Store Cotton Canvas Round Panel 40cm x 40cm Box of 5
I bought these panels after receiving an email offer. They are really low quality. No wonder you can't find them on the website under circular or panels.
The photos are deceptive. These are pieces of flimsy cardboard with canvas on. Not even as sturdy as most backing board.
I would have returned them, but it would have cost me too much in postage so they will be for the kids to paint on.
I'll stick with my usual supplier in future.
You say in your reply you will collect canvases.
Just in case anyone thinks this is free!
Returns policy
If you are unable to return the items yourself, we do offer a collection service. There is a £15.00 charge for this service.
12 de fevereiro de 2024
Resposta da canvas-store.co.uk
Hi Kris,
I am very sorry to hear that you were not happy with the quality of the round canvas panels.
The Canvas store panels are an introductory level canvas but are fully primed and ready to paint on which is standard for that kind of product.
We do sell some higher quality canvas boards and panels which we can suggest to you if you require any particular size.
We can collect any unwanted canvas as long as it is unopened, so please do not feel that you have to pay for any return.
Once again, I sincerely apologise if the items did not suit your requirements and any inconvenience this has caused you.
If you have any further questions, please do not hesitate to contact us.
Best regards,
Customer Service
Great quality product in good price
Great quality product in good price. Delivered fast
16 de fevereiro de 2024
Speedy delivery and perfect product.
12 de fevereiro de 2024
Website was easy to navigate & find…
Website was easy to navigate & find what I wanted, prices are excellent and delivery was really quick. Very happy customer who will be back!
31 de janeiro de 2024
Canvases arrived really quickly ,and …
Canvases arrived really quickly ,and are of great quality.
6 de fevereiro de 2024
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