Ordered a hoodie and noticed as soon as I clicked the order button I had the incorrect size in there. Emailed them directly within minutes after finding the correct email for them. Most of them bounce... Ver mais
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Leia as opiniões dos outros
Absolutely aweful experience. It took over 1 month to get my order, which was incorrect. Then it took over 2 months to get a reply from customer service, which was in Chinese. They said they needed de... Ver mais
I ordered a personalized mirror with lights three weeks ago. I paid for expedited shipping but still haven’t received the item and tracking just says order received. I’ve email customer service mult... Ver mais
It arrived well packaged, and earlier than expected, came with all the correctly spelt names. Took a while putting all the hook and eyes in but all holes were pre-drilled which made it easier to do. I... Ver mais
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93 opiniões
Respondeu a 21% das suas opiniões negativas
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I ordered this mama hoodie for my wife…
I ordered this mama hoodie for my wife as a Christmas present I ordered it 11/29 and now it’s 12/10 and I haven’t had a change in my shipping information… I would like my money back immediately since Im sure it won’t be here by Christmas
29 de novembro de 2025
Opinião espontânea
49541 ordered November 11th so called…
49541 ordered November 11th so called item has not.moved has been saying g preparing shipment t
Since I ordered...emailed many times and ignore ,do not order from here...make out they are a American company when they are not !!!!!
11 de novembro de 2025
Opinião espontânea
It arrived well packaged
It arrived well packaged, and earlier than expected, came with all the correctly spelt names. Took a while putting all the hook and eyes in but all holes were pre-drilled which made it easier to do. I think it would look better with the D.O.B written with / instead of _ but overall i am more than satisfied and will definitely order the extra plaques when my next son arrives in March.
3 de dezembro de 2025
Resposta da Canvasgiftco
Thank you so much for your wonderful review! 💛
We’re delighted to hear everything arrived well packaged, earlier than expected, with all names spelled correctly. We really appreciate you sharing your experience with assembling it — the pre-drilled holes are designed to make the setup easier, even if it takes a little time with the hooks.
Thank you as well for the suggestion about using / instead of _ for the date format — feedback like this helps us continue to improve.
We’re so glad you’re happy with your piece, and we’d be honored to create the extra plaques for your new little one in March. Congratulations in advance! 🌿👶
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
brought a customised jumper
brought a customised jumper. No emails since i purchased the item. Tried to reach out but no answer via their contact us page on the website. Avoid.
Update
They ask you to email them via the email & they refuse to reply or provide tracking details.
AVOID THIS COMPANY x 2
18 de novembro de 2025
Opinião espontânea
Resposta da Canvasgiftco
We’re very sorry to hear about your experience — we completely understand how concerning it feels to receive no updates after placing an order. This is not the experience we want for our customers.
Sometimes order confirmation or tracking emails may end up in spam/junk folders or be blocked by filters, but we want to make sure your order is located and handled properly.
As we can’t access order details through Trustpilot, please email us at help@canvasgiftco.com
with your order number and email used at checkout, and we will look into it immediately, provide tracking updates, or arrange a solution if something has gone wrong.
Thank you for bringing this to our attention — we’re here to get this resolved for you right away. 💛
Warm regards,
Canvas Gift Co. Support Team
Mine just arrived
Mine just arrived! I was hesitating because of some poor review but went and bought it anyway 🤷!!! Took between 3-4 Weeks and its perfect ! My mom gonna love it 🫶
1 de dezembro de 2025
Resposta da Canvasgiftco
Thank you so much for giving us a chance despite the mixed reviews — we really appreciate that! 💛
We’re so happy to hear your order arrived safely and turned out perfect. A 3–4 week delivery time can happen with handmade personalized items, so thank you for your patience.
We hope your mom absolutely loves her gift — what a thoughtful present! 🫶
Thanks again for trusting us with something special.
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
I ordered my daughter a hoody on 11/11…
I ordered my daughter a hoody on 11/11 here it is 11/29 and I still don’t have it when trying to track it it won’t give me any info either!!! Frustrated
11 de novembro de 2025
Opinião espontânea
Resposta da Canvasgiftco
We’re very sorry for the delay and completely understand your frustration — waiting this long without clear tracking updates is incredibly upsetting.
As a personalized item, production can take several days before the package is handed over to the carrier, and tracking only begins updating at that point. This sometimes makes it look like the shipment doesn’t exist yet, even though it’s still in the preparation stage.
Unfortunately, we can’t access your order details through Trustpilot. Please email us at help@canvasgiftco.com
with your order number, and we’ll check the exact status, provide updated tracking information, and make sure your daughter’s hoodie gets to you as quickly as possible.
We’re truly sorry for the worry this has caused and are here to help resolve it right away. 💛
Canvas Gift Co. Support Team
I PURCHASED AND RECEIVED MY IDEA WITHIN…
I PURCHASED AND RECEIVED MY ITEM WITHIN 10 DAYS, IT IS BEAUTIFUL; HOWEVER, I DIDN'T GET THE FONT REQUESTED, AND FONTS WERE DIFFERENT THROUGHOUT. THEY SENT AN EMAIL STATING THAT THEY APOLOGIZE THAT THEIR FACT MADE A MISTAKE AND THEY OFFERED ME A 10%, YES 10%, I OPTED OUT OF THAT FOR A FULL REFUND BECAUSE IT IS NOT FITTING TO GIVE TO ANYONE, SINCE THEY HAVE STOPPED ANSWERING MY EMAIL.
17 de novembro de 2025
Opinião espontânea
Resposta da Canvasgiftco
We’re very sorry to hear about your experience — we never want a personalized gift to arrive in a condition that leaves you disappointed.
We also want to clarify that our shop does not offer font selection options, so all items are produced using the same standard font. In some cases, different names can appear slightly different due to letter shapes and spacing, but the font itself remains consistent across all pieces.
We apologize if this wasn’t clear during ordering, and we absolutely want to make things right for you. Since we cannot access any order details through Trustpilot, please email us at help@canvasgiftco.com
with your order number so our team can arrange the full refund or another solution that works best for you.
We truly appreciate your feedback and the chance to fix this properly.
Warm regards,
Canvas Gift Co. Support Team
Excellent quality I’m absolutely…
Excellent quality I’m absolutely delighted with my purchase, my order was processed and delivered within 10 days for a personalised present I thought this was really quick.
25 de novembro de 2025
Resposta da Canvasgiftco
Thank you so much for your wonderful review! 💛
We’re delighted to hear you’re happy with the quality and that your personalised order arrived so quickly — 10 days is great to hear! Your feedback truly means a lot to our team.
We appreciate you choosing us and hope to create something special for you again in the future. ✨
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
I still have NOT received the two items…
UPDATE: 11/21/2025. I finally received the two items I ordered. The only issue I have now is, this company should be more transparent on where these items, and the payment charge, will originate from, prior to my clicking the “place order” button. When I received the fraud alert from my bank, showing a charge from Hong Kong, I almost denied the charge.
- I still have NOT received the two items I ordered on 10/28/2025. Now, I can’t even track the “so called” shipments. I will never use this company again! I thought I was ordering from a US company, but it wasn’t until my bank sent me a fraud alert, that I realized it was really a purchase from some place in China! 😠 These companies need to be more transparent on where these purchases are originating from. I should have done more research on company before purchasing anything. I doubt I will even receive the two items I ordered.
17 de novembro de 2025
Opinião espontânea
Resposta da Canvasgiftco
We’re very sorry for the stress this experience has caused — we completely understand how worrying it is when tracking appears unavailable.
For custom-made items, the tracking number is often created early in our system, but the actual tracking updates only begin after the product has finished production and is handed over to the carrier. This can sometimes make it look like the shipment doesn’t exist yet, even though the order is still being prepared.
We’re unable to check your specific details through Trustpilot, but if you email us at help@canvasgiftco.com
with your order number, our team will immediately verify your order status and provide updated tracking information or a proper solution if anything has gone wrong.
We sincerely apologize for the confusion and are here to help get this resolved as quickly as possible.
Warm regards,
Canvas Gift Co. Support Team
Got these made for my son's and they…
Got these made for my son's and they looked gorgeous! Loved the craftsmanship and perfectly as I imagined. Super happy with. Would post a picture but they had my son's information on there .. super love these and may do more work with!
13 de novembro de 2025
Resposta da Canvasgiftco
Thank you so much for your wonderful review — we’re thrilled you loved the pieces! 💛
We completely understand not being able to share photos here. Trustpilot doesn’t support sending images directly, but if you ever need help or would like us to check anything, feel free to email us at help@canvasgiftco.com
and you can attach photos there anytime.
We truly appreciate your kind words and would love to create more pieces for you in the future!
Warm regards,
Canvas Gift Co. Support Team
I ordered a few weeks ago the Grand…
I ordered a few weeks ago the Grand Sign plus 2 names of my grandchildren, only the 2 names came and not the Grand sign so emailed them everything photos, order number etc and still nothing back saying that my order is missing a part and they will send it to me, theres no contact number to phone them and getting nowhere with them. How hard is it to understand that yes i have received the right order i am just missing the Grand sign and all i want is for them to send it to me 🙄
11 de novembro de 2025
Opinião espontânea
Resposta da Canvasgiftco
We’re very sorry for the frustration you’ve experienced — this situation should never feel this difficult to resolve.
Unfortunately, we’re unable to access order details directly through Trustpilot, so we can’t verify which part is missing from your package here. To sort this out quickly, please email us at help@canvasgiftco.com
with your order number and photos (if you haven’t already), and our team will make sure the missing Grand Sign header is sent to you as soon as we can verify the details.
We truly apologize for the inconvenience and appreciate your patience — we’re ready to help you get this resolved. 💛
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
The hanging list (engraved boards) of…
The hanging list (engraved boards) of our six grandchildren's names is a fantastic addition to our home. We get lots of compliments!
9 de novembro de 2025
Resposta da Canvasgiftco
That’s absolutely wonderful to hear — thank you so much! 💛
We’re thrilled that the engraved hanging list for your grandchildren has become such a special part of your home, and it means a lot to know you’re receiving so many compliments on it.
We truly appreciate you sharing your experience, and we’re honored to be a small part of your family memories.
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
It came quickly and it looks great
It came quickly and it looks great. I added it to the other 7 names and it matches very nicely.
28 de outubro de 2025
Resposta da Canvasgiftco
That’s so lovely to hear — thank you! 💛
We’re thrilled that your new piece arrived quickly and matched perfectly with the others. It means a lot to us knowing our work continues to fit beautifully into your family sign.
We truly appreciate your continued trust and can’t wait to create for you again in the future!
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
Everything is perfect.
27 de outubro de 2025
Resposta da Canvasgiftco
So glad to hear everything was perfect! 💛
Thank you for choosing Canvas Gift Co.!
Terrible product quality
Terrible product quality and even worst customer service. cannot return items as they make you pay shipping so not worth it.
23 de outubro de 2025
Opinião espontânea
Resposta da Canvasgiftco
We’re truly sorry to hear about your disappointing experience — that’s never the impression we want to leave. We completely understand your frustration regarding both product quality and the return process.
Our team has already reviewed your case and will reach out via email to offer a suitable solution. While return shipping fees are standard for customized items, we’re always willing to make exceptions when something isn’t right.
Please check your inbox (and spam folder just in case) — we’ll do everything we can to make this right for you. 💛
Thank you for taking the time to share your feedback.
— Canvas Gift Co. Support Team
help@canvasgiftco.com
Third time ordering
Third time ordering, new baby in the family as usual very good and quick!
21 de outubro de 2025
Resposta da Canvasgiftco
Hi Ann,
Wow — your third order! 💛 Thank you so much for continuing to trust us to celebrate each new arrival in your family.
We’re thrilled to hear everything went smoothly again and that you loved the result. It truly means the world to our small team to be part of your family’s special moments.
Congratulations on the new baby, and thank you once again for choosing Canvas Gift Co.! 👶🎁
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
I had an overall good experience
I had an overall good experience. Shipping took a little long but I love the concept and product.
3 de setembro de 2025
Resposta da Canvasgiftco
Hi Orlando,
Thank you so much for your kind review! We’re delighted that you love the concept and the product itself. 💛
We truly appreciate your patience with the shipping — we’re working closely with our carriers to make deliveries faster, especially during busy seasons.
Your feedback means a lot and helps us keep improving. Thanks again for choosing Canvas Gift Co. — we’re so glad you’re happy with your purchase!
Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com
Ordered & Paid for TWO but received ONE
I ordered and paid for TWO baby swaddles, both with the same embroidery [ order #46888 ] I received one parcel with ONE baby swaddle. I advised Canvas Gift Co and asked whether the second swaddle would be sent separately. I received an automated reply advising that our parcel had been signed for and to contact the logistics company. Yes A parcel had been signed for however only HALF the order was enclosed. I wrote back to Canvas Gift Co and have had no further response. Do not trust this company.
9 de outubro de 2025
Opinião espontânea
Resposta da Canvasgiftco
Hi Robert, we’re truly sorry for the inconvenience. We’ve checked your order #46888 and confirmed one swaddle was accidentally left out during packing. Our team has already arranged a replacement for the missing one.
To verify the embroidery details correctly, we emailed you requesting a quick photo of the received swaddle, but we haven’t heard back yet. Once we receive your reply, we’ll ship the second one right away.
We completely understand your frustration and truly appreciate your patience — we promise this will be resolved quickly once the photo is confirmed.
— Canvas Gift Co. Support
help@canvasgiftco.com
Never received product I gave …
Never received product I gave corrected address still Never received my order
24 de julho de 2025
Resposta da Canvasgiftco
Hi Jill,
We’re truly sorry to hear about your experience, and we really appreciate you taking the time to share your feedback. It’s very disappointing that your order hasn’t arrived as expected, and this is not the level of service we aim to provide. We completely understand how frustrating delays and communication issues can be.
If you are still awaiting delivery, please contact me directly at help@Canvasgiftco.com, and include your full name and order number in the email subject line. I will ensure your request is prioritized and resolve the issue for you as soon as possible.
Thank you again for your patience and understanding—we genuinely want to make this right for you.
Take care,
Took ages to ship but other then that…
Took ages to ship but other then that it was fantastic
24 de julho de 2025
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