First of all, capala swims dresses are amazing. I want to talk about the customer service though. I recently ordered a dress for an event without realizing it was on back order, I needed it by a cer... Ver mais
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Leia as opiniões dos outros
Ordered 2 sizes from Capala as I wasn’t sure which would fit, delivery was really quick and items were as described. Returned the size that didn’t fit and spoke with Alice who was absolutely brilliant... Ver mais
A empresa respondeu
Great brand. Really good quality. Super fast delivery. And amazing customer service. I made 3 purchases and one return (the colour didn't suit me). All went seamlessly. Definitely recommend this br... Ver mais
A empresa respondeu
I made an error on my order by selecting the incorrect size on a release today, within half an hour they had sorted my issue out and an hour late, order dispatched. Can't fault the customer service no... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LONDON BASED SWIMWEAR BRAND
Informações de contacto
35 SELBORNE ROAD, DA14 4QP, SIDCUP, Reino Unido
- info@capalaswim.co.uk
- capalaswim.co.uk
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DO NOT ORDER HERE
To anyone outside the United Kingdom: DO NOT order here!
I have been charged twice shipping costs (back and forth) plus customs clearance costs for a total amount of more than 55 euros for a dress that I returned.
You pay for air here.
PS: I had to wait more than a month for delivery.

Resposta da CAPALA SWIM
I ordered two bikinis as I wasn’t sure…
I ordered two bikinis as I wasn’t sure on which shape would suit me best, and I’d seen how stunning they looked on Instagram. Arrived quickly and didn’t disappoint however as they’re quite expensive I decided I would only keep one. I packaged up my return and sent it back, a couple of weeks passed and I’d not had confirmation they had received it or my return processed so I sent an email to them. I’ve had no response I’ve followed up twice more and still nothing back! This is between March- June so several weeks have passed. I would just really like my refund as it is a lot of money but not getting any response!
*Edited 02/06 after receiving the response on this original review I sent an email to Ellie direct and this was sorted within the hour! I think the issue was I was replying to the info email and I don’t think they were going through for some reason!

Resposta da CAPALA SWIM
Stunning Naya Bikini
I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incredibly responsive and helpful, making the whole process smooth and stress-free. I’m also eagerly awaiting my pre-ordered Grace dress — sadly it didn’t arrive in time for this trip, but that just gives me the perfect excuse to book another holiday (and pick up another bikini!). Highly recommend!

Resposta da CAPALA SWIM
I wish I could give them 10 stars
I wish I could give them 10 stars! ✨ I’m beyond impressed with the quality, the product and mostly the team and service. I ordered last minute, late in the evening for an event 3 days out. I also made an administrative error typing my address by accident because I was in a rush. 🤦🏻♀️I was so scared I wouldn’t get the order on time. I woke up the next morning to get an immediate notification that the shipment was sent out first thing. Following that multiple emails from the team and the owner herself reassuring me of the updates and that the package would make it in time. I really appreciated this level of care because it really helped calm me down. I am so impressed with this team. As a small business they cared to make sure everything from product to experience was perfect, cannot wait until my next order!! PS the FYA dress is unreal. Thank you team Capala for making me best dressed at my event!

Resposta da CAPALA SWIM
Incredible Brand!
I have to share my incredible experience with Ellie at Capala.
The most gorgeous, high quality swimwear I have ever tried. I ordered lots of items for my holiday from various luxury brands (Adora, Grace Jacobs etc) and Capala's quality was just unmatched. The Fyre Dress is just a show-stopper and such amazing quality. Ellie was so responsive to any queries I had - she is truly a fantastic business owner and clearly puts customer service first. So impressed

Resposta da CAPALA SWIM
10/10 all round
Stunning bikini, great quality, fast shipping. I communicated with Ellie from Capala Swim directly and she was so helpful and friendly, the best customer service ever, thank you! 100% recommend this amazing company, buy the bikini, I will definitely be buying more!!
Could not recommend Capala enough!
Could not recommend Capala enough!! Amazing swimwear brand and such gorgeous designs I absolutely love my new bikini. Great customer service too. Will be buying from this gorgeous brand again and again thank you!! Xxx
J’ai passé commande le 10 juin
J’ai passé commande le 10 juin, cela fait Plus de 15 jours que je n’ai ni reçu la confirmation de commande, ni le suivi…

Resposta da CAPALA SWIM
The Kamala One Piece
As soon as I saw the Kamala one piece, I knew I had to have it!! I love thé unique style and the way it compliments my curves. I just feel so confident and sexy in it!
Amazing quality and service!
Amazing quality and service!
This small business is operating better than most lux swimwear brands, with amazing fit and quality, quick delivery, great customer service, lovely packaging. Will be ordering again throughout the summer!!

Resposta da CAPALA SWIM
I have NEVER felt more confident in a…
I have NEVER felt more confident in a swimsuit!! Honestly one of my favourite suits I have ever bought and got so many compliments. The customer service is also 10/10. When I has questions about sizing and express delivery the responded with in the hour! Can not recommend enough

Resposta da CAPALA SWIM
Fave bikini I own!!
I am obsessed! The material, the fit, even the packaging, everything is unreal! The shape is so so flattering, I couldn’t recommend CAPALA enough & can’t wait to get another! ✨

Resposta da CAPALA SWIM
My FAVE swimwear I’ve owned
My FAVE swimwear I’ve owned! The quality is amazing and the cut of all the bikinis are so flattering. The Fya dress I’ve never had so many compliments in too! Always the best customer service too, will always be buying from here!

Resposta da CAPALA SWIM
Capala is my fave swimwear brand hands…
Capala is my fave swimwear brand hands down. Bikinis fit like a dream and the quality is unreal. Customer service is also perfect!

Resposta da CAPALA SWIM
I’ve bought from capala a few times now…
I’ve bought from capala a few times now and the quality and fit is perfect every time. My absolute go to from now on when booking a holiday!

Resposta da CAPALA SWIM
such quick responses & help from customer service
Just got my dress it’s so stunning and comfy. Great fit and the print is as insane in person as in photos. It also got dispatched quicker than expected thanks to the customer service. I was in such a rush to get it and they were so on it and so so helpful!!

Resposta da CAPALA SWIM
I absolutely love my Capala piece!
I absolutely love my Capala piece!! It fits so nicely and I have gotten so many compliments wearing it! Can’t wait to try the new collection 💕

Resposta da CAPALA SWIM
UPDATED- good quality and cute swimwear
UPDATE - I have received the package and am happy with the quality, look and feel! Thanks!
I have placed on order and received a shipment confirmation almost a month ago, but the delivery service is still waiting to receive the package from the sender. After numerous attempts to receive an update from the company, I still haven’t received one and am still waiting for my package… would not recommend to order here.

Resposta da CAPALA SWIM
I have never felt more confident
I have never felt more confident!
Ellie's designs have made me feel so beautiful and the originality and thought behind it make it that much better. Each piece is made with so much attention to detail and hug you in all the right places. She is unmatched. Best swimwear brand out there.
Perfect bikini
Bought one bikini after searching for ages for something that was high quality, interesting design and a flattering cut without breaking the bank. It took a while but so glad I found Capala, ticks every box and is so flattering and comfortable. Have worn on holiday in the pool and sea and still looks perfect, can’t wait to buy more from this brand!

Resposta da CAPALA SWIM
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