Capital One Canada Opiniões 

The customer service is rude, unhelpful. The online website is horrible, getting help with this is impossible
English is barely spoken and the best they can say is try again tomorrow. Wait, what?????

Worst customer service ever...they are outsourced to Pakistan/India and you can never understand them. THEN if you have an issue that's not in their prepared script they hang up on you. Horrible service. Go somewhere else for credit cards. One that understands and speaks English.

Awful credit card! Do not sign up, they will ruin your credit score.

They locked me out of my online account and made it impossible for me to pay my balance and they just collected interest and then sued me.

They're a decent credit card, in that they're reliable, and you're able to use your card when needed, and good customer service, but they're by far the stingiest credit card company that ever was. I've been a loyal customer with over 3 years perfect payment record, and they still have my credit limit at $800 and refuse to increase it. I've got a pretty fair credit score to boot, and other creditors are exceedingly more generous. Capital one is a kiddie credit card with a kiddie credit limit. I mean it's fine for making small purchase but what am I going to really do with $800? Phfft.

said i got approved for a credit card and needed $300 deposite so I sent the money, said that they never recieved the money, contacted my bank and proved they did recieve my money, and now they arent remburssing me after a month, they said best they can do is another 2 billing cycles (60 days) and then ill probably still not recieve anything dont trust they are just going to park your money in a fraudulent way

Wouldn't even give them that paid off my credit card in full they said I owed them 4 dollars even though I over paid just received a bill for 40 bucks now this company is an absolute joke and scam

Had a secured card (where I pre-paid the money, no $ advanced from them) with a $300 limit (which was fine for me). When I cancelled-they kept my deposit and asked me to pay off one hundred some dollars more (even though they never gave/advanced $ to me). Now my credit score is shot, showing delinquent owing over $200. Can not recommend using this company.

I asked them several times to stop sending me adds and to remove my email from their list
They promised several but continue to send more adds
These filthy scumbags are so desperate and unprofessional.
I would never deal with their kind

Horrible company. DO not get a credit card from them. First they have high interest rate. And if you don't pay, they send your case to a lawyer. Ridiculous company. They don't understand your situation. Good way to threaten people. If people will file for debt consolidation, your company is in loss already.

I will never use capitol one again. I have asked them two years in a row to cancel my account. Was told account was cancelled. Never through anything of it after that. Fast forward a year and they charge the card the yearly fee on the account that is supposed to be cancelled. Makes my credit score go from almost perfect to 650 cuz they said I missed payments, even tho the account was supposed to be cancelled. Capitol one made me make payment and assured me account was cancelled. Fast forward another year to this year and same damn thing happens. Drops my credit once again. Contacted capitol one to only be told that they didn’t cancel the account and I’m forced to pay the $60 once again and watch my credit score drop again. Once again was told they cancelled my account. Three more weeks goes by and I call again to make sure account is cancelled and once again is told account was not cancelled again. They just cancelled the account once again, hopefully they finally did. Horrible customer service I do not recommend and I was a client of theirs for 20 years.

I have had the card for several years. It is a very low credit limit. I pay off way higher than the minimum required monthly and use it every month for small items. I have never received a credit limit increase. When I ask about this, I get very vague responses. In addition, they will charge a fee when I am approaching my limit which puts me over my limit and then charge me an additional fee for going over the limit. It feels like a third of my charges are fees.

Paid my balance in full but can’t access my funds? What a garbage service. Will be terminating my account.

My card was cancelled because of suspected fraud. No one contacted me to check, it was just cancelled.

The representative couldn't answer my questions.

There was no fraudulent activity and they could not reverse the cancellation, nor could they expedite the replacement card. Two representatives said there is no way to prevent this in the future.

I use the card to cover business expenses so I am now unable to do business for 7 to 10 days.

I was offered a one time thirty dollar credit for the inconvenience but it has not shown up on the account yet.

I sent by accident to Capital 0ne $2.142.82, after closing my account for 2 months. I request the money back also had bank send in a request for it back still have not gotten it back keep getting run around . Very poor customer service. I do not recommend anyone to deal with this company.

my payment for credit card just lost. I called customer service. after 1 hour the supervisor asked me to send proof of payment from my BMO bank.
I've sent the proof of payment, and closed my credit card.

They would give me a bad credit rating the second I made a purchase near the limit even though I would pay the debt the following week

My mother passed after a long battle with cancer. She had 97830 reward points, and had a debt of 421$. In being named executor I am responsible for paying her debts, however, Capital One would not honour her points. So basically they still want the money owed, she is alive then, but when I ask to redeem the points she becomes dead again. I have been on the phone for an hour with these people and I have to say disgusted by their lack of respect during this terrible time in one's life. If you do not show respect during this time to someone, it is not hard to figure that the word respect is foreign to them. DO NOT do anything but stay away from these disrespecting people, do yourself a favour.

Took months to settle unauthorized credit card fraud .. would never recommend.

7 years of doing business with capital one and I file my first dispute ever after getting hit by a known scam and they didn't side with me because I couldn't prove that I didn't receive anything lol how do you prove that? They could google the company and see thousands of other people didn't receive it but instead they want me to physically mail in proof. Good riddance..

The customer service is an abomination. The call center in the Philippines offers largely rude untrained staff with little or no listening skills. As a long time customer of Capital One even before it opened the Canadian Branch, I have now closed my account due to the limited service available when you call or use their online customer service. It’s difficult to communicate in English with the call center. They tell you there is no Notth American service and no options to reach someone who even knows what they are doing.