I ordered a 75t DMA card only to find out that it has been shipped to the wrong address specifically EAU CLAIRE, WI US. Which I find very weird as it is not a physical address, I also called UPS New Z... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I ordered a 75t DMA card only to find out that it has been shipped to the wrong address specifically EAU CLAIRE, WI US. Which I find very weird as it is not a physical address, I also called UPS New Z... Ver mais
A empresa respondeu
PayPal refunded my purchase a couple days times but that was probably a security issue from my bank or something. Other than that everything went good. I hope finding firmware will be as easy as the p... Ver mais
A empresa respondeu
Products work fine, and support is good has easy guides to setup and use. The main reason i ordered from captain was due to them stating it would take 3 days for it to arrive. My parcel was delayed an... Ver mais
A empresa respondeu
Got here 1day before expected but. The custom firmware is just not good st all just get the base dma and get custom firmware they took 2 days to respond to my ticket which I assume they were busy.
A empresa respondeu
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered the DMA Captain 35T and overall my experience was good. The product itself worked perfectly as expected, performance was solid and everything functioned well once I had it set up.
The only issue I had was related to shipping and customs, not the product or the company directly. In some countries, like Mexico, if import taxes are not paid upfront, customs will open the package. In my case, customs opened it and when they put everything back, the DMA board was left outside of its box, placed loosely inside the bag. This could potentially cause damage to the board, although fortunately mine arrived without any issues and worked fine.
Because of this customs process, I also had to wait an additional 3 days, go personally to the FedEx warehouse, pay the import taxes there, and wait around 30–40 minutes for them to locate and deliver my package, since the warehouse is very large.
Big platforms like Shein or Temu charge import taxes in advance, which avoids packages being opened, damaged, delayed, or having to be picked up manually. I understand this is not Captain DMA’s fault, but it would be great if they could adapt to the customs and tax systems of many countries, especially for Chinese products shipped worldwide.
Aside from the shipping situation, I’m happy with the product and would still recommend DMA Captain based on quality and functionality.
Warning do not purchase there Ai 4k fuser!!! The fuser does not work correctly. The fuser needs a firmware update which they have not produced. Will never buy from these people ever again!! I feel like I have been scammed haven't received really any support on this issue. You say every product requires updates and etc right. According to the discord these same issues have been going on for months!! There's users in tht chat with these same issues being promised a firmware update which they have not received as of this day of writing this. And to the people tht read this you want be able to see any of this in there discord until you purchase then youll be granted access to the chat and see all the issues people are having with this fuser. YOU HAVE BEEN WARNED!!

Resposta da Captaindma
Package made it from China to Texas in 4 days. Amazing speed and amazing build quality

Resposta da Captaindma
I ordered a 75t DMA card only to find out that it has been shipped to the wrong address specifically EAU CLAIRE, WI US. Which I find very weird as it is not a physical address, I also called UPS New Zealand to confirm and help me and they said that the person who created the parcel put the label as USA. They are now working on resolving this issue, responded within 30 minutes of an email thank you captaindma it is much appreciated. Again will keep you updated

Resposta da Captaindma
good service, fast delivery by Fedex (2 days), products received in perfect condition

Resposta da Captaindma

Resposta da Captaindma
Best DMA on the market and fast delivery

Resposta da Captaindma
this is an example of how things work, the delivery was very fast regardless of the holiday which was almost 10 days, yet everything arrived before the stated date, as far as devices and community and simple settings are concerned, clap clap people

Resposta da Captaindma
PayPal refunded my purchase a couple days times but that was probably a security issue from my bank or something. Other than that everything went good. I hope finding firmware will be as easy as the purchase went.

Resposta da Captaindma
Have not received from anything from them, I bought the 100T dma

Resposta da Captaindma
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