Captaindma Opiniões 51

TrustScore: 4 em 5

4,1

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Classificada 5 em 5 estrelas

I ordered a 75t DMA card only to find out that it has been shipped to the wrong address specifically EAU CLAIRE, WI US. Which I find very weird as it is not a physical address, I also called UPS New Z... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

PayPal refunded my purchase a couple days times but that was probably a security issue from my bank or something. Other than that everything went good. I hope finding firmware will be as easy as the p... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Products work fine, and support is good has easy guides to setup and use. The main reason i ordered from captain was due to them stating it would take 3 days for it to arrive. My parcel was delayed an... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Got here 1day before expected but. The custom firmware is just not good st all just get the base dma and get custom firmware they took 2 days to respond to my ticket which I assume they were busy.

A empresa respondeu


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

51 opiniões

5 estrelas
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1 estrela

Respondeu a 85% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

I ordered the DMA Captain 35T and…

I ordered the DMA Captain 35T and overall my experience was good. The product itself worked perfectly as expected, performance was solid and everything functioned well once I had it set up.

The only issue I had was related to shipping and customs, not the product or the company directly. In some countries, like Mexico, if import taxes are not paid upfront, customs will open the package. In my case, customs opened it and when they put everything back, the DMA board was left outside of its box, placed loosely inside the bag. This could potentially cause damage to the board, although fortunately mine arrived without any issues and worked fine.

Because of this customs process, I also had to wait an additional 3 days, go personally to the FedEx warehouse, pay the import taxes there, and wait around 30–40 minutes for them to locate and deliver my package, since the warehouse is very large.

Big platforms like Shein or Temu charge import taxes in advance, which avoids packages being opened, damaged, delayed, or having to be picked up manually. I understand this is not Captain DMA’s fault, but it would be great if they could adapt to the customs and tax systems of many countries, especially for Chinese products shipped worldwide.

Aside from the shipping situation, I’m happy with the product and would still recommend DMA Captain based on quality and functionality.

26 de janeiro de 2026
Classificada 1 em 5 estrelas

Warning do not purchase there Ai 4k…

Warning do not purchase there Ai 4k fuser!!! The fuser does not work correctly. The fuser needs a firmware update which they have not produced. Will never buy from these people ever again!! I feel like I have been scammed haven't received really any support on this issue. You say every product requires updates and etc right. According to the discord these same issues have been going on for months!! There's users in tht chat with these same issues being promised a firmware update which they have not received as of this day of writing this. And to the people tht read this you want be able to see any of this in there discord until you purchase then youll be granted access to the chat and see all the issues people are having with this fuser. YOU HAVE BEEN WARNED!!

26 de dezembro de 2025
logótipo da Captaindma

Resposta da Captaindma

Every product requires upgrades and updates, including iOS and Windows. I believe this is a form of free technical support to reasonably improve product performance. Regarding your claim about the lack of after-sales service: our staff was on holiday from January 1st to January 3rd and could not reply to your messages immediately. On January 4th, when you requested a return, our staff sent you the return process instructions. Many customers in the community using the same model are sharing their experiences, which you may also find helpful to reference.

Classificada 5 em 5 estrelas

5/5 would recommend

Package made it from China to Texas in 4 days. Amazing speed and amazing build quality

27 de novembro de 2025
logótipo da Captaindma

Resposta da Captaindma

Thank you for your recognition; we will continue to provide better products and services

Classificada 5 em 5 estrelas

Delivered Somewhere Else

I ordered a 75t DMA card only to find out that it has been shipped to the wrong address specifically EAU CLAIRE, WI US. Which I find very weird as it is not a physical address, I also called UPS New Zealand to confirm and help me and they said that the person who created the parcel put the label as USA. They are now working on resolving this issue, responded within 30 minutes of an email thank you captaindma it is much appreciated. Again will keep you updated

12 de novembro de 2025
Opinião espontânea
logótipo da Captaindma

Resposta da Captaindma

Thank you for your recognition; we will continue to provide better products and services

Classificada 5 em 5 estrelas

good service

good service, fast delivery by Fedex (2 days), products received in perfect condition

20 de outubro de 2025
logótipo da Captaindma

Resposta da Captaindma

Thank you for your recognition; we will continue to provide better products and services

Classificada 5 em 5 estrelas

Trusted provider

Delivery went as expected

15 de outubro de 2025
logótipo da Captaindma

Resposta da Captaindma

Thank you for your recognition; we will continue to provide better products and services

Classificada 5 em 5 estrelas

Good!!!!!!!!

11 de outubro de 2025
logótipo da Captaindma

Resposta da Captaindma

Thank you for your recognition; we will continue to provide better products and services

Classificada 5 em 5 estrelas

Fast and secure

this is an example of how things work, the delivery was very fast regardless of the holiday which was almost 10 days, yet everything arrived before the stated date, as far as devices and community and simple settings are concerned, clap clap people

29 de setembro de 2025
logótipo da Captaindma

Resposta da Captaindma

Thank you for your recognition; we will continue to provide better products and services

Classificada 5 em 5 estrelas

PayPal refunded my purchase a couple…

PayPal refunded my purchase a couple days times but that was probably a security issue from my bank or something. Other than that everything went good. I hope finding firmware will be as easy as the purchase went.

30 de setembro de 2025
logótipo da Captaindma

Resposta da Captaindma

Thank you for your support.

Classificada 1 em 5 estrelas

Have not received from anything from…

Have not received from anything from them, I bought the 100T dma

30 de setembro de 2025
logótipo da Captaindma

Resposta da Captaindma

Hello, Chinese factories and courier companies are on holiday from October 1 to October 8; shipments were sent after work resumed on October 9. Thank you for your support.

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