As per every other review on here, paid for initial one-off report at £5.95 and lured into a hidden subscription of £39.90 per month. No other emails since the initial report - most companies will pro... Ver mais
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Disingenuous, with information which you can otherwise get for free. Customer services will point at the T&C's if you complain. No refund on the £39/monthly subscription. Poor service, use an alterna... Ver mais
A empresa respondeu
Vile company as previous other reviews this company ISN'T transparent about signing you up to a subscription 48hrs after you pay . Contacted them and raised a complaint requesting a refund and they h... Ver mais
A empresa respondeu
Paid initial fee to check a car I was looking to buy which checked out and have bought car, however on checking my bank statement have had 2 further payments of £39.90 taken. Contacted customer servic... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Car Checking
Escrito pela empresa
Informações de contacto
1,2
Muito mau
1 mil opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Avoid - Scam!
Makes its out to be a one off payment, then takes £39 out of account.
16 de abril de 2026
Opinião espontânea
Scammers
After paying £5.95 for a car check report, they tried to charge £39.9 and again for £5.95. Thanks for my bank they have recognised fraud and didnt let the payment through. When i paid for the report, it did NOT say i have signed up for any sort of subscription.
17 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Dear Anita,
We’re sorry to read your feedback and understand why this situation may have caused concern. However, we would like to clarify a few important points to ensure full transparency.
When purchasing a report for £5.95, access to our platform includes a 24-hour trial period, which allows users to explore all features without immediate commitment. This trial is clearly mentioned during the checkout process and within our Terms & Conditions. At the end of this period, the subscription is automatically activated unless it is cancelled beforehand.
Regarding the charges you mention, it appears that your bank may have declined the subsequent payment attempts, which is why no subscription was successfully processed. Please rest assured that no active subscription remains on your account.
Our goal is never to mislead, but to offer a flexible service where users can test the platform before deciding to continue. That said, your feedback is valuable and helps us improve how we communicate this information.
We invite you to contact our support team so we can double-check your account and provide you with full reassurance. Once everything is clarified, we would truly appreciate it if you could reconsider your review.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Resposta da Car Checking
Hello,
Thank you for your positive feedback. We’re glad to hear you had a nice experience using our service.
Your satisfaction is important to us and encourages us to keep improving.
Bien cordialement,
L’équipe car-checking.com
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Disingenuous. Poor customer service.
Disingenuous, with information which you can otherwise get for free. Customer services will point at the T&C's if you complain. No refund on the £39/monthly subscription. Poor service, use an alternative instead.
The company had opportunity to provide better customer service at the time and chose not to, I don't want anything further to do with them, and I encourage others to take note.
15 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Hello S Smith,
We are sorry to read your feedback and understand your dissatisfaction.
Please note that all information regarding the service, pricing and subscription terms is provided during the checkout process, including the trial period and associated conditions. We regret if this was not clearly perceived.
We invite you to contact our customer service so we can review your file, clarify your situation and assist you appropriately, including checking your subscription and any related request.
Bien cordialement,
L’équipe car-checking.com
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Don't touch - tricked into subscription
As per every other review on here, paid for initial one-off report at £5.95 and lured into a hidden subscription of £39.90 per month. No other emails since the initial report - most companies will provide you with an invoice or reminder email or at least marketing, the fact this company doesn't only shows how much they rely on business by hoping customers don't notice and forget all about them rather than offering a true service or having transparent business model. Appalling.
11 de janeiro de 2026
Opinião espontânea
Resposta da Car Checking
Hello Emily,
We are sorry to hear about your experience and understand your frustration.
Our service operates with an initial report purchase followed by a subscription, whose terms, pricing, and renewal conditions are presented during the checkout process before payment is confirmed. We regret that this was not clear in your case.
We confirm that your subscription has now been cancelled and the refund has been approved. Our team has already contacted you via email with the details of your case please check your inbox (including spam/junk folders).
If your situation is now resolved, we would kindly ask you to consider updating your Trustpilot review to reflect the outcome of your case.
Kind regards,
Customer Support Team
📧 support@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Despicable con. Avoid at all costs.
As with every other review on here I performed a one off car check but they signed me up for a monthly subscription which was not wanted, required or used. Unfortunately this was on a business account which had the payment automatically assigned so it was not noticed until our annual account review. I absolutely despise individuals / companies that make a living this way. Will be persuing with trading standars.,
24 de abril de 2025
Opinião espontânea
Resposta da Car Checking
Hello Andy,
We are sorry to read your feedback and understand your frustration.
Please note that all information regarding the service, pricing and subscription terms is presented during the checkout process, including the trial period and cancellation conditions. We regret if this was not clear enough in your case.
We invite you to contact our customer service so we can review your file, clarify the situation and assist you, including checking your subscription and any related charges.
Kind regards,
Customer Support Team
📧 support@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Vile scamming company AVOID
Vile company as previous other reviews this company ISN'T transparent about signing you up to a subscription 48hrs after you pay . Contacted them and raised a complaint requesting a refund and they have just ignored my complaint!!
EU/UK laws state customers should have 14 day's cooling off period and transparent charges..... obviously this scamming trash doesn't follow the rules and hide their scam buried in the Ts&Cs ****AVOID SCAMMERS****
24 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello Brenda,
We are sorry to read your feedback and understand your frustration.
Please note that all information regarding the service, pricing and subscription terms is presented during the checkout process, including the trial period and cancellation conditions. We regret if this was not clear enough in your case.
Regarding your request, we invite you to contact our customer service so we can review your complaint, locate your file and assist you accordingly, including checking the status of your refund request.
Kind regards,
Customer Support Team
📧 support@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Dodgy charges by Scammers
Dodgy charges – avoid at all cost!
I had a very similar experience to other reviewers here. What looked like a small one-off payment turned into an unexpected attempt to charge a recurring fee a few days later (around £39.90). There was no clear indication during signup that this would become a subscription.
I’ve flagged it to my bank, but I’m not sure if I’ll get any refund. It’s extremely concerning that this happens without proper transparency.
This feels misleading at best. Be very careful before entering your card details – read everything closely or avoid altogether.
Update 10 Apr 2026: Car-checking.com has now refunded my money, and I appreciate the prompt action taken.
However, this does not change my overall concern. The sign-up process lacks transparency, particularly around recurring charges. They need to significantly improve both transparency and customer service. When I initially contacted customer support, the agent was not helpful at all and focused only on referencing fine print in the terms and conditions rather than addressing my concern.
I hope they take this feedback seriously and make the necessary improvements.
8 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Hello Sukant,
Thank you for your honest feedback – and I am genuinely sorry that you feel misled.
You are right to be frustrated. If our subscription terms were not clearly visible during signup, that is our fault, not yours.
We never want a customer to discover a recurring charge by surprise.
Here is what we will do for you immediately :
✅ Full refund of £39.90 – no conditions, no arguments.
✅ Immediate cancellation of any subscription linked to your email or card.
How to get your refund :
Simply email us at 📧 contact@car-checking.com with the subject "Refund Sukant" and include the email address you used.
Or call us directly : 📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We will process your refund within 48 hours. You will not need to go through your bank.
Once this is resolved, would you be willing to update your review ?
We are taking your feedback seriously and improving our signup transparency.
Sincerely,
The Car-Checking team
Do not give this shower your card…
Do not give this shower your card details. monthly subscription..no phone number to get your money back
8 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Hello,
Thank you for your feedback – and I’m truly sorry you feel this way.
You are right to expect a phone number when you need help with a payment issue.
Here is our direct phone number:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We do not hide our subscription terms, but if they were not clear enough for you, that is our mistake.
We will refund you immediately – no questions asked.
Please contact us by phone or email (contact@car-checking.com) with your card details or the email used for your order. We will cancel the subscription and refund the full amount within 48 hours.
Once this is resolved, would you consider updating your review?
We would really appreciate the chance to turn your experience around.
Sincerely,
The Car-Checking team
Paid initial fee to check a car I was…
Paid initial fee to check a car I was looking to buy which checked out and have bought car, however on checking my bank statement have had 2 further payments of £39.90 taken. Contacted customer services who told me it clearly stated I was signing up for this as a monthly subscription, it did not and i don't need any additional checks at this time, as a gesture of good will they have said they will refund £39.90
4 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello Allen,
Thank you for sharing your experience. We’re glad to hear that the car check helped with your purchase, but we completely understand your concern regarding the unexpected charges.
Our service includes a monthly subscription for users who want ongoing checks, and this is indicated during the sign-up process. However, we understand that it may not have been clear in your case, and we sincerely apologise for any confusion caused.
We’re pleased to hear that our support team has already addressed the issue and offered a refund of £39.90 as a gesture of goodwill. If you need any further assistance or wish to clarify your subscription status to prevent future charges, please contact us directly:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope this resolves your concerns, and we’d be grateful if you consider updating your review to reflect the support you received.
Kind regards,
The Car-Checking Team
Scam do not use a legal con with hidden…
Scam do not use a legal con with hidden costs
4 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Hello Luke,
We’re sorry to read your comment and understand your frustration.
We would like to clarify that our service is not a scam. It provides access to detailed vehicle information through a trial period, allowing users to test the platform before any subscription is activated. All pricing and subscription terms are clearly displayed during the sign-up process and must be accepted before proceeding.
We understand that these details can sometimes be missed, which can lead to confusion. However, our priority remains to be fully transparent and to support our users whenever needed.
If you have experienced an issue or believe there has been a misunderstanding, we strongly encourage you to contact our support team. We are here to review your situation and find a fair solution.
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We would appreciate the opportunity to resolve this for you, and if your concern is addressed, we hope you might consider updating your review.
Kind regards,
The car-checking.com Team
Got the same scam payment of £39 which…
Got the same scam payment of £39 which was clearly not stated on the sign up. All you have to do is ring up their number and demand a refund and for the subscription to be cancelled and they will refund you.
3 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Hello Carmel,
Thank you for taking the time to share your experience.
We’re sorry to hear that your initial impression was negative. We would like to clarify that our service includes a trial period, which allows users to test the platform before any subscription is activated. All related information, including pricing and subscription terms, is clearly indicated during the sign-up process.
That being said, we fully understand that these details can sometimes be overlooked, and we’re glad to know that our support team was able to assist you promptly with your request. Providing a responsive and understanding customer service is very important to us.
Your feedback is valuable, and we truly appreciate you highlighting the resolution. If you feel that your issue has been handled satisfactorily, we would be grateful if you would consider updating your review to reflect your overall experience 😊
If you need any further assistance, please don’t hesitate to contact us:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Kind regards,
The car-checking.com Team
Shocking service would definitely not…
Shocking service would definitely not recommend. Paid for a check on a car then as I have now read the reviews, i had the same charge of 39 taken off my account 2 days later. Checked the history of many cars and never had a company try to sign me up to a hidden direct debit. Have reread emails and nowhere is it clear that this will happen so clearly trying to scam. Have called to cancel and will be contacting my bank as well. Do not use.
1 de abril de 2026
Opinião espontânea
Resposta da Car Checking
Hello Graeme,
Thank you for sharing your experience. We understand your frustration regarding the unexpected charge and sincerely regret any inconvenience caused.
To clarify, our service includes a subscription that continues automatically after a trial or initial check if no cancellation is made. We want to ensure your situation is resolved promptly and clearly.
Our team can:
Review your account and payment history
Confirm the cancellation of any ongoing subscription
Examine your request for a refund if applicable
Please contact us directly so we can handle your case as quickly as possible:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We are committed to resolving this matter and restoring your confidence in our services.
Best regards,
The Support Team
Car-Checking.com
Stay away from this company
I would give this company zero stars if could i used their services to get one vehicle report at £5.95 i even phoned them to confirm everything which they confirmed and two days later £39.90 has come out of my bank, when i phoned them to complain i was told that i had automatically been enrolled onto their monthly subscription package and i would not receive a refund as it clearly states this on their website which it does not, i have contacted my visa company who will cancel this payment.
28 de março de 2026
Opinião espontânea
Resposta da Car Checking
Dear Lee Newhouse,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration regarding the unexpected charge.
We would like to clarify that our service includes a trial period offered at a reduced price, allowing customers to test multiple vehicle reports before any monthly subscription is activated. This subscription is automatically applied after the trial period unless it is cancelled within that timeframe. This information is displayed during the checkout process and in our terms, but we sincerely regret if this was not स्पष्ट or did not meet your expectations.
We also regret to hear about your phone interaction, as our goal is always to provide clear and transparent information to our customers.
Please be assured that we take your situation seriously. Our team would be happy to:
Review your account and confirm the cancellation status
Ensure that no further charges are applied
Reassess your case and assist you regarding a possible refund
We kindly invite you to contact us directly so we can resolve this matter quickly and fairly:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Your satisfaction is important to us, and once your case has been resolved, we would greatly appreciate it if you would consider updating your review.
Kind regards,
Customer Support Team Car-Checking
Do not use this company
Do not use this company. I wanted a one off report on a recent car purchase, cost £5.95. I have noticed that there is a monthly subscription cost of £39.40 which i did not agree too. There was not email from the car check prior to this payment confirming that a payment is being made or indeed confirming that I had entered into a subscription.
I have managed to cancel my card to stop any future payments since it's not set up as a direct debit. The bank,Nationwide, very helpful have agreed to pursue the refund from Car check on my behalf.
I recently phoned car check to cancel, they told me it has been cancelled and I would recieve an email. Guess what still waiting.
DO NOT USE THIS COMPANY
28 de março de 2026
Opinião espontânea
Resposta da Car Checking
Dear Martin Andrew,
Thank you for taking the time to share your experience. We are genuinely sorry to read about your concerns and understand how frustrating this situation must feel.
We would like to clarify that our service includes a trial period, clearly indicated at the time of purchase, which allows users to test the platform and access multiple reports before any ongoing subscription is applied. After this trial period, the subscription is automatically activated unless it is cancelled within the allotted time. This information is presented during the checkout process and in our terms of service.
That said, we sincerely regret if this was not clear to you or if you did not receive the expected email confirmation following your cancellation request. This is not the experience we aim to provide.
Please rest assured that we take your situation seriously. Our support team would be more than happy to:
Verify the status of your cancellation
Ensure that no further charges are applied
Review your case in detail and assist you regarding a possible refund
We kindly invite you to contact us directly so we can resolve this matter promptly:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Once your request has been fully handled, we would greatly appreciate it if you would consider updating your review to reflect the resolution.
Thank you for your understanding, and we remain at your disposal to assist you.
Kind regards,
Customer Support Team Car-Checking
Warning and warning ❗❗ Scammers ❗❗ Do…
Warning and warning ❗❗ Scammers ❗❗ Do not use this site because they engage in fraud by tricking customers into signing up for supposed subscriptions, which are not listed on their website. ❗❗ There is only information about basic, seemingly one-off payments to check vehicle history. Banks are aware of these scammers because there are thousands of customer complaints about this company. REPORT AND BLOCK ❗ You should also report this to the appropriate police unit that deals with this type of fraud, "Action Fraud."
Now, scammers, be careful because you have targeted my family, who are cybernetics, and we will publish all information. You now have one option: refund all monies owed to affected customers, or you will be publicly reported in the mass media.
Just please ignored any messages from them because they are liars ❗ Stop trying to explain about anything ❗Many banks knows what u do . There are to identical websites . No any information about subscription at all there are only amount to car check nothing else .
27 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello,
We are very sorry to hear about your concerns and take all feedback seriously.
We would like to clarify that our service operates with full transparency. Any trial or subscription is clearly indicated during the sign-up process, including all associated terms and conditions. Our goal is never to mislead customers, and we fully comply with relevant payment regulations.
We understand that situations like this can cause frustration, and we are committed to resolving any misunderstanding. Our team is ready to review any account and provide clarification or a resolution where necessary.
We strongly encourage you to contact our support team directly so we can address your concerns promptly and provide all the necessary explanations:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Our priority is to ensure that every customer feels informed, safe, and supported. We hope to resolve this matter constructively and restore your confidence in our service.
Kind regards,
The car-checking.com Team
Dodgy as! Do NOT use.
Dodgy as!
Appear to charge a small, one off fee - however a couple of days later an attempt to make a recurring charge of £39.90 - fortunately this was declined by my bank.
Editing my initial review to reflect their response. The sign up process is not clearly indicating there is regular, monthly fees. It looks like your TrustPilot reviews say it all really.
26 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello Martyn,
We’re sorry to hear about your concerns and understand how unexpected charges can be alarming.
For clarity, our service includes a trial period allowing customers to test the platform before any subscription begins. All details regarding the trial and any subsequent subscription are clearly indicated during the sign-up process and in our terms and conditions.
It appears that your bank declined the attempted payment, which prevented any subscription from being activated. We completely understand that the process can sometimes be confusing, and we are here to clarify any point and assist with your account if needed.
Please feel free to contact our support team so we can review everything and answer any questions:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We value your feedback and hope to ensure your experience is clear and positive.
Kind regards,
The car-checking.com Team
SCAMMERS - Do not use!
I would have given them zero stars if it was available.
DO NOT USE THIS COMPANY - IT'S A SCAM.
Tucked away in their Ts&Cs, your £5.95 payment actually signs you up for a £39.90 monthly subscription.
26 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello Dave,
We are very sorry to read about your frustration and appreciate you sharing your concerns.
We want to clarify that our service includes a trial period designed to allow customers to test the platform before any subscription commitment. All details regarding the trial and subsequent subscription, including pricing, are displayed during the checkout process, and our terms and conditions explain this clearly.
We understand that this can sometimes be confusing, and we sincerely regret any misunderstanding. Our priority is to ensure every customer is informed and satisfied.
Please contact our support team so we can review your account, clarify the situation, and provide an appropriate solution:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We value your feedback and hope to resolve this matter so that your experience can be turned into a positive one.
Kind regards,
The car-checking.com Team
Terrible service paid £20 for report
Terrible service paid £20 for report, only not to be able to view or download my car report shocking! want a full refund.
will be contacting my bank.
25 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello Will,
We’re very sorry to hear about your experience and completely understand your frustration.
It is certainly not the experience we aim to provide. Once a report is purchased, it should be immediately accessible, so what you describe is likely due to a temporary technical issue or an incomplete access session.
Please rest assured that your report has been generated, and we would be more than happy to either restore your access right away or provide a full resolution, including a refund if the issue cannot be resolved promptly.
We strongly encourage you to contact our support team before taking further action with your bank, as we can resolve this quickly and efficiently for you.
You can reach us here:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Our priority is to make this right and ensure you receive the service you paid for. We truly hope to turn your experience around and regain your trust.
Kind regards,
The car-checking.com Team
Do Not Use - Approach with caution
As with all others on here submitting a complaint, I paid £5.95 for a one off report, but nowhere is it clear that this then activates a subscription despite what their auto response constantly states here. Luckily my bank blocked the additional payment, but now I have the inconvenience of my card being cancelled.
I received my report as requested, but the company works on the basis that they will probably catch a few people out on the subscription. This will trap those who are not IT literate and their banks don't pick up the fraud.
23 de março de 2026
Opinião espontânea
Resposta da Car Checking
Hello Bethan,
We are very sorry to hear about your experience and completely understand your frustration. Your concerns about the subscription and the inconvenience caused are taken very seriously.
Our platform is designed to provide a clear trial period that allows users to test the service freely before any subscription begins. The subscription only activates after this trial if it is not cancelled, and we regret that this may not have been sufficiently clear in your case.
We would like the opportunity to review your situation personally and ensure everything is clarified. Please contact our customer support team directly so we can assist you and resolve the matter:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Your satisfaction is important to us, and we hope that after your case is resolved, you might consider updating your review to reflect the outcome.
Kind regards,
The car-checking.com Team
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