Car Planet Opiniões 5316

Had problem with car took to garage to fix it now car planet won’t pay bill also now as another problem at garage which I told car planet I was doing they now want to pick car up which will take even longer so don’t buy from them it’s a joke

sales process only as not yet collected car.we were viewing another car for my daughter at another dealer nearby which turned out to be rubbish daughter went on line found suitible car with in our budget.left details instantly daniil called us back to arrange viewing we were approx 45 minutes away .on arriival he informed us that the car was in storage but was on way would be about 15 minutes no problem we browsed other vehicles while waiting .sure enough car arrived promptly quick look round all good daughter drove on test drive all seemed ok agreed to buy sadly would not negotiate on price .now the sales pitch fo the add ons warranty claimed to bumper to bumper for £1999 even said can use main dealers seemed great untill he said it only paid £65 hour labour rate i live in london just retired from working in motor trade main dealer labour rate was £180 hour find me a decent garage in london for £65 hr paint process another add on i am buying a 10 year old car why would i want that ok maybe a case for the scratch and wheel cover so i declined all manager did offer the warranty for 1 year for £799 overall purchase process was ok took a few times of saying no before they got the message daniil was very professional and polite due to collect car during the week will be getting the train there as i am 60 miles away they did say can pick me up from station .as i said review for buying process only fingers crossed car turns out to be ok

Grea customer service

I recently purchased a BMW 118i 1.5 petrol automatic in black from Zak at Car Planet, and I honestly couldn’t be happier with the experience.

From start to finish, Zak was professional, knowledgeable, and genuinely helpful. He took the time to walk me through everything about the car, answered all my questions without any pressure, and made sure I felt confident in my decision. You can tell he actually cares about customer satisfaction, not just making a sale.

The car itself was exactly as described – clean, well-maintained, and drives perfectly. Zak was completely transparent throughout the process, which made the whole experience stress-free and smooth. Even after the purchase, he was still available to help with any follow-up questions, which I really appreciated.

If you’re looking for a reliable car and great customer service, I highly recommend asking for Zak at Car Planet. Proper genuine guy and a top-tier service all round.

Do NOT buy a car from here.

My vehicle broke down on the motorway just 2 weeks after purchase and was found to have multiple serious faults. It has now been nearly 2 months and I am still dealing with this issue.

Communication has been extremely poor — calls are not being returned and I have been passed between multiple staff members with no resolution. I have formally requested a refund, but this has been refused despite the circumstances.

Highly recommended! Having never purchased a car before, Jason made the experience much easier than I anticipated.

Easy process of purchading car online. Good communication from garage without them being pushy over the sale.

Had a good experience with a young customer relations professional, Malik in Watford. At time of purchase I was promised new hooks for the back parcel shelf, it took some months as the person who originally dealt with it had left. Malik picked it up, saw it through, showing great commitment, he realised that the shelf needed replacing, not just the hooks, ordered it and called me to tell me when it will be delivered and followed through as promised. Malik was also engaging and attentive.

Staff were very knowledgable and professional.. Very pleased with my purchase.

I just want to say a big "Thank you" to Tabish- one of the sales rep. He was very patient, kind and supportive throughout the entire process, he answered all our many questions which helped us decide on our purchase. Thanks to the whole team.

Good Collection of cars and smart sales team.

These guys worked so hard for me to get the car that I wanted much appreciated very professional

About 8 months ago, I had a really good experience at Car Planet. Staff members like Atish and Ali supported us really well with proper suggestions and guidance. Their approach made the whole experience smooth and satisfying, and because of that, we visited again with the same expectation.

Yesterday evening I went there with a friend who was seriously planning to buy a car.

However, this time the experience felt quite different.

One thing I felt was that maybe from our appearance or the way we approached, it might not have been clear to the staff that we were genuine buyers. But in reality, we had gone there with the intention of purchasing a car.

Unfortunately, we didn’t receive the kind of support or suggestions that we had experienced earlier. Previously, staff like Atish and Ali had guided us well and helped us understand our options. This time, there was no such involvement — we were simply asked to scan and check details ourselves.

If there had been even a small level of proper interaction or suggestions from the team, we p have gone ahead and purchased a car yesterday itself.

It feels like the level of customer engagement has reduced compared to before. The personal touch and guidance that once made the experience great were missing this time.

Overall:
Great experience in the past, but this time it felt average due to lack of customer support and engagement.

I hope they improve their customer interaction and bring back the quality service t

The sales office was like a call centre. We did a test drive and didn't like the car the sales manager then came over and asked us what was wrong then started to try and sell us a different. Very pressurised sales tatics!!! Won't be returning

A good experience…time consuming but to be fair it had to be…very professional.
We dealt with Oliver who took us through every step…Thanks Oliver!👍

Their interest in you finishes as you drive your car away.
After agreeing to take the car and accepting the low offer for the trade in, they start the promise of worry free motoring with the extras such as "The best warranty available" ( it isn't). I had an issue with the car so I booked it in a main dealer. Checked the warrenty which advised they don't pay main dealer costs. I tried then to book it in with Car Planet, after 45 minutes of music and coming off hold just to be put back on hold a couple of times I gave up. I booked my car in for diagnostics at a warranty approved garage where I was told the warranty company cover the minimum and any work always cost the customer lots. Moving on my car was in need of a service, luckily I'd purchased a service package for £500. I phoned the garage to sit only to sit on hold until I gave up. On March 31st I emailed requesting a service, no reply. I did phone and get through to a human who took my details and transferred me to the garage this time the auto operator was upfront about the wait time of something over 50 minutes, which didn't change in 10 minutes. On April 7 I tried to be clever and email service but that didn't work either. On the April 9th I emailed again.
They phoned me today April 17th. I explained I had to go elsewhere and what do I do about getting my £500 back. You guessed it I was put on hold.

From start to finish Kamran Khan guided me through the process, he was super professional and kind to me. I couldn’t have asked for more. The whole team helped me sort out my old car, the finances, everything. I would highly recommend this company

THEY DONT TRADE YOUR CAR FOR GOOD PRICE THEY TRADE YOUR CAR LESS THAN SCRAB YARD!
HAD NO CHOICE BUT TRADE AS MADE LONG JOURNEY WITH YOUNG FAMILY TO GET MY CAR!
THEN ALL THEY WANT/ SALES TEAM IS TO SELL YOU ALL THE UNNECESSARY PROTECTION, PAINT WORK COVER BLAH BLAH....

My experience with the Car Planet after-sales team, especially Richard, Sophi, Ahamed, and Gabriele, has been generally positive. They are polite, approachable, and make a genuine effort to assist with queries.
While there were occasional delays in communication and follow-ups, the team remained helpful and committed to resolving issues. When contacted directly, they handled concerns professionally and with a supportive attitude. From my experience so far, they have always kept their promises, which I truly appreciate.
With slightly improved response times and more proactive updates, the overall experience could be even better. Overall, a good service with a friendly and dedicated team.
This is my personal experience,
Thank you to the team.

Worst car company. I'm looking forward to see CEO