cardoor.ca Opiniões 3

Title: Buyer Beware – Poor Post-Sale Support

I purchased a 2022 Subaru WRX from this dealership in September 2025 with a valid MTO safety certificate. Five months later, my mechanic found safety issues that should have been addressed during the certification.

When I contacted the dealership, they refused to assist, claiming anything after the 36-day certification window is my responsibility. There was no goodwill offered, and their customer service was extremely disappointing given the safety concerns.

If you are considering buying from this dealership or run into similar issues, I strongly recommend contacting OMVIC (Ontario Motor Vehicle Industry Council). Based on my experience, this dealership does not take customer concerns seriously and I caution other buyers to be careful.

I am submitting this review as a caution for Carfax users and other potential buyers. My 71-year-old mother purchased and is currently financing a 2019 Ford EcoSport from CarDoor in August. Within three days, the battery failed. Weeks later, the valve cover gasket required replacement (we paid $250 in labour). Now, only five months after purchase, the throttle pedal — a safety-critical component — has failed, making her afraid to drive the vehicle.

CarDoor has refused any assistance or good-faith resolution, repeatedly citing the 36-day safety certification window and stating that all repairs are the owner’s responsibility. A car sold as “certified” should not experience three major failures in a matter of months, especially when sold to a senior customer.

I am sharing this experience to encourage Carfax to review their policies and consider monitoring dealerships that repeatedly sell vehicles that fail shortly after purchase, particularly when certification is advertised.

Decided to go with CarDoor because they have great reviews and a satisfaction guarantee on delivery. There is no BMW dealer where I'm located and I wanted a newer one to replace my X5. Ryad and Paul were great. Quick and easy delivery. Beautiful car, they did a decent job detailing it. Unfortunately, a few days after getting it the check engine light came on.

I do not want to deal with repairs and shops on the first week so I asked to exchange it. They will not honor their guarantee. Do not order for delivery.

I would highly recommend checking the odometer and taking a picture when your receive the car if you do buy from them as there was about 600 km more on the car then what is on the sales paperwork.

Stay away if you are looking to get something delivered. They do not honor their guarantee.