CARGEM 

Great Sales, Extremely Poor Aftercare

I purchased a car from Cargem in May 2025, complete with a 3-year warranty. Unfortunately, within 24 hours of ownership the engine management light came on. I contacted the company and was told to reach out to their warranty provider, which I was happy to do.

The car was booked into an approved garage seven days later, the fault was diagnosed and supposedly repaired. However, on the 4-mile drive home, the EML came back on. I contacted the repairer directly and arranged for the car to go back in the following week.

This pattern has continued for six months. Every few weeks the car returns to the garage due to failing sensors, all of which stem from what has now been identified as a faulty timing chain.

For the past four months, I have repeatedly tried to contact Cargem’s after-sales team by phone. Every time, I reach an answering machine that is permanently full, meaning I cannot leave a message. I have emailed multiple times requesting communication, but have never received a response.

On 18 November, I finally reached someone by going through the admin and sales teams. I was assured I would receive a call back later the same day to discuss the ongoing issues and possible solutions. It is now 21 November, and I still haven’t received any contact.

The sales process was quick and polite, but the aftercare has been severely lacking. I’m sharing this review in the hope it helps other buyers make an informed choice—and in the hope that Cargem might finally address the ongoing issues with my vehicle.

Purchase of a car was totally chaotic, went to pickup a new car, arranged a time, got there and they were pumping up the tyres, salesman said they always put fresh air in the tyres !!!, turned out it was a puncture, I can't really trust this organisation

Recently bought a car from Eren at CARGEM, great service and got it delivered to me the same day, whenever I called he was always happy to help, very friendly and efficient.

Farhan was amazing with his service, very patient and helpful. Will recommend others to come here. YH67

Tip top service from Diren, he has been very helpful throughout the whole sales process and made the process seamless. Not overbearing at all, true salesman.

Abu was very helpful and professional. He made the whole process a lot easier for me.
He guided me through out and made me feel comfortable with my decision and the vehicle.

I purchased a car off Cargem in February and since then it’s been a frustrating experience working with them.

To begin, the car was not ready for collection at the agreed time so I had to wait a week to collect due to car needing a MOT and a new tyre.

The car was presented well however on the journey home the engine management light came on.

I contacted Cargem and they passed me onto their warranty provider who then passed me back to Cargem. I was no further forward with this issue.

I then took to the car to a specialist and they advised that a sensor needed to be changed at a cost of £170. I contacted Cargem to see if they would cover as the warranty provider rejected the claim and of course, they rejected the claim. It was later found there was a faulty sensor that also needed to be replaced for a further £250.

Customer service/ post sales are really difficult to deal with and will stall as much as possible. Realistically, this company operates as a private sale even though it’s meant to be a retail business.

I strongly advise avoiding the warranty as this does not cover anything and gives them another way of avoiding responsibility.

As with other reviews, read and review the bad ones. They are accurate of the service you’ll receive from these guys.

Been looking at cars for the past 2 months and came across a great deal ar Cargem. Annyl took me through the offers and was extremely competitive with what he could do. I was unfortunately not able to go through with the purchase but believe that the way Annyl dealt with it was extremely commendable. Thank you for your smooth and to-the-point sales approach. Top man 👍

Unfortunately, it has been nearly 5 weeks since I paid a £99 deposit for a car I wanted to view on that same day (6th October), but was later told the car would not be ready to view for 2 more days. Subsequently I was not able to view the car on 8th so ask for my £99 refund as per their T&Cs, which I read carefully before paying. I have phoned twice, emailed twice and sent the salesman, Annyl, multiple WhatsApp messages. I was told via email on 21st that the refund would processed and I should receive it in 3-5 working days. It is now the 31st October.
I am very disgruntled at having my money taking and then their T&Cs being ignored.
I would recommend you do not pay your £99 deposit unless you can have the salesman confirm positively that the car is available to view.

Today had my mazda2 delivered after speaking with Diren the last few days who has been an amazing help with my endless questions as buying a car online can be daunting.
The car is spotless and in such good nick I’m so pleased with it.
Highly recommend Cargem I will use them in future if I need to! ☺️
Delivery driver was good too.

Helped by Eren. Has been a great experience throughout, no pushing, plenty of time to see the car and test drive, answered questions to best of his ability and helped with queries and requests.

Very professional sales and service. I wanted an exchange on my existing car and I got a great deal thanks to Diren and Jason. I am super happy with all the help and support I got from Diren, he ensured that I have all the details on the new car I was purchasing and his special attention to the minutest of details is much appreciated. Overall I have a very smooth and fantastic experience and would sure recommend CarGem and Diren to all potential car buyers. Cheers

Diren and Eren were very friendly and helpful. They maintained professionalism throughout the process ,making it easy and enjoyable .

Diren was so helpful, especially with this being a purchase done entirely online. He was very informative and the sale went through without a hitch. Would definitely buy from this dealership again!

Great service from Diren from start to finish. Efficient, knowledgeable and helpful. Went through all the car details and test drive on first visit. Purchased the car and drove away within a week. Easy payment system and warranty provided. Overall very happy with the service provided by the team there.

So I bought a car from cargem a year ago and after a few weeks I had problems with the clutch took it back to them a couple of times for them to say the clutch was fine and they’ve replaced it to which I still had problems so just beared with it then took it to a garage near me for clutch and gear box problems then took find other problems rocker head gasket leaking hadn’t been serviced in about 2 years maybe longer tryed contacting them numerous times over the year I’ve had it but nothing really annoyed would never recommend this garage to any one.
Obviously when I done the first mot this is were the problems arose and I do a yearly major service on all my vehicles as I don’t drive them far

Diren helped me right from start to finish, got the car I wanted, no stress or messing about at all, 10/10 service, over the moon and will definitely be returning when it’s time for my next car. 100% recommend Car Gem to anyone looking for a car!!!

Avoid This Car Company

Please don’t make the same mistake I did. I didn’t read the reviews before buying, and I really regret it now. If I had, I never would have gone through with the purchase.

Just like many others have said, everything seems great at first — the car looks good, drives fine, and the sales process feels smooth. But the problems start shortly after, and they just keep coming. It’s incredibly frustrating and disappointing, especially when you realize this seems to be a common pattern.

If you’re thinking about buying from this company, do yourself a favour: read the reviews and take them seriously. Save your money and go somewhere more reliable.

I recently had the pleasure of working with Diren while searching for a new car, and I can confidently say he made the entire experience not only smooth but genuinely enjoyable. From the moment I stepped into the dealership, Diren greeted me with warmth, professionalism, and an incredible depth of knowledge.
What sets Diren apart is his honest and down-to-earth approach. He took the time to truly understand what I was looking for—not just in terms of features or budget, but also what would suit my lifestyle and long-term needs. There was never any pressure, only genuine guidance and clear, straightforward answers to all my questions.
Diren's patience, attention to detail, and passion for helping people find the right vehicle shine through in everything he does. He went above and beyond, from test drives to financing options, making sure I was comfortable and confident every step of the way.
Thanks to Diren, I drove away with a car I absolutely love, and the peace of mind that I made the right choice. If you're looking for someone who truly cares about your experience and not just a sale, I wholeheartedly recommend asking for Diren. MD19XBT