easyJet Opiniões 

Sono estremamente deluso dal fatto che non sono riuscito a modificare il nome del conducente. Il vostro sistema è pessimo. Ho dovuto fare una nuova prenotazione con un costo maggiore di 175 euro più 60 euro in più di assicurazione perchè il sistema non mi ha permesso di modificarlo. Aggiungo che sulla mia prenotazione c'era la voce modifica il conducente, per questo chiederò consiglio legale. E' una vergogna non poter modificare un NOME.

I booked a car through the EasyJet Car Rental platform (powered by CarTrawler) and paid for the included insurance. At pick-up, the local partner (KlassWagen) refused the policy and extorted another €160 from me using aggressive and false information. The "powered by CarTrawler" customer service that EasyJet relies on is an insult to consumers. They send copy-paste messages without reading the details, even getting the rental company's name wrong in their official responses. If you book a rental here and have a problem, you will be left to fend for yourself in an endless loop of shifting blame. Never again. Since you have already started the chargeback process with your credit card provider, posting these reviews (especially on Trustpilot) will often push their "social response teams" to contact you privately to try and resolve the issue before the brand damage becomes permanent.

Booked a rental through Easyjet, when I arrived to pick up the vehicle they wouldn't let me rent because their fine print states that you must have 2 years driving experance, which I do, but my drivers licence was renewed less than 2 years prior, in fact it was a week away from being 2 years, but nope, they wouldn't honor it. And being from out off country it would have been a nightmare to get proof quickly, so I choose to go to a reputable company, i have rented with many times previously, thinking I could get a refund when I got home from our trip, but nope not a cent back. Over $700 out of pocket. Leason learned, always use a company you trust even if they cost a bit more.

DRIVALIA , THE EASYJET CAR RENTAL COMPANY IS AN AWFUL HIRE COMPANY. INITIAL PRICING SEEMED REASONABLE BUT THEN THEY DOUBLED THE COST OF THE HIRE WITH HIDDEN CHARGES AND FUEL COSTS (DESPITE THE CAR BEING RETURNED WITH MORE FUEL THAN WHEN PICKED UP). VERY OPAQUE AND WOULD AVOID

Total rip off had to pay twice as much as the original hire price as the Thrifty airport agent added on extra taxes, pick up costs, out of hours charges and Insurance that we didn’t ask for. EasyJet support won’t accept that their T&Cs say there are no extra charges. Having to get Credit card company involved. Will never use again,

Easy Jet need to review car Hire companies they use.
When it goes wrong they are not interested.
Happy to take your money tho!
Won’t book with them again.
Zero rating

Éviter easyjet pour la location de voiture car rental se sont des voleurs et mal aimable quand vous allez récupérer la voiture de location il vous prétexte une excuse bidon et vous demandent de voir avec easyjet sauf que quand vous appeller easyjet ils vous envois boulette vous disent de vous débrouiller éviter cette compagnie Avoid EasyJet for car rentals; they are thieves and rude. When you go to pick up your rental car, they give you some lame excuse and tell you to deal with EasyJet. But when you call EasyJet, they brush you off and tell you to sort it out yourself. Avoid this company!

We turned up to rent our car booked through Easyjet, were put under high pressure sales tactics to upgrade everything. We took some upgrades and refused others and then the rental company became aggressive, said that there card machine was not accepting our card which we could not understand as we had just used it on the plane moments before. We offered 2 further cards in my husbands name which were refused as they did not accept American Express. They refused to accept cards in my name because I wasn't the main driver and refused to make me the main driver. They refused to try the card again and said that we could no longer have the car. As they were a third party provider they said that Easyjet would refund us as their machines were not accepting the card. I asked for some confirmation of this in terms of an email or a written note on headed paper, but was refused saying it would all be in their report to easyJet, I asked for a copy of the report and was refused. I asked to video him confirming everything and was refused so had to leave with no evidence whatsoever. Contacted customer service who never helped us whilst there to get the car or an alternative only referring us to request a refund on the website. They have now come back and refused a refund saying the reason was that the credit card presented said "Mr J Surname" and not "James Surname". J is an abbreviation of the main drivers name and therefore does not conform to booking requirements. This is surely a legal loophole SCAM - something over which you have no control on how your card issuer dispatches your card. We have never been refused a car because of this before from anyone. A complete SCAM with no help or support when things go wrong and left to try and sort things out on your own

Awful customer service, did not even try to help what so ever. Gave me a phonenumber to ring, which I did ring but the phone number did not exist. Scammers? Could well be. Stay away like the pest

Abzockerei, bei Übernahme von Easyjet Daten wurde der Namen meiner Frau übernommen obwohl Pass und Führerausweis von mir hinterlegt war. Am schluss mussten wir einen neuen Mietwagen buchen!!! Never ever again!!!

Booked a car in malaga for a few days in advance of landing with recordgo.

Upon picking the car up the rental company refused to honour the existing price and insisted I went with the eye watering on the spot price which was almost an order of magnitude more then the original price.

I phoned easyjet cars helpline and was told to pay the full amount and I would be refunded by easyjet

Several calls later I was not refunded and had to foot the entire bill.

Stressful situstion and dishonest company, the worst service I have ever experienced, the last thing ine needs kn a trip away

Cancelled my rental without my consent or informing me. I only found out when I went to pick up my car at the airport. I had to pay over £100 more for a weekend rental than I was expecting.

When I got in contact with them, they lied about chasing me for payment. They never got in touch and my money was returned because they failed to collect it, not because it wasn't paid (I have notes from both my bank and AWS confirming this. I paid for the car rental when I booked my plane tickets and easyJet took the money for the flights no problem.)

Why even bother if they're just that bad?

I went to pick up a car and was told the booking was not on the system. I rang easyjet and an employee told me I would get the money refunded as the booking didn’t go through properly. After weeks of speaking to different employees, I have been told the booking was confirmed and have been charged, even though I could not pick up a car! The communication from employees has been terrible, they have been answering my emails addressing me as the wrong name and I was told different things from each individual. DO NOT RECOMMEND!

Terrible scam. Never book through easy jet just go straight to the car hire
Company.

Beware, they pretend you have booked with them but they outsource it to a third party then take no ownership when things go wrong!
We had a late landing so booked with Easyjet specifically so that our rental booking was connected with our flight. LESSON. Don't assume that because they take your flight number that your booking is connected to the rental company. When our flight landed, Goldcar was closed and not contactable!! We spend £700 booking a new car with Hertz and Goldcar/Easyjet took my original booking fee of £300 and cancelled my booking as they said I was a 'no show'. Now the 3 parties (Easyjet, Cartrawler, Goldcar) are all blaming eachother and no one will help me.

My experience with the EasyJet car hire service was extremely disappointing.

Our flight to Crete was delayed, and when we arrived, the airport had misplaced our luggage, resulting in us reaching the car rental desk approximately two hours later than planned. Despite these circumstances being completely outside of our control, we were forced to pay an additional charge to collect the vehicle.

The customer service provided throughout the process was poor and lacking any understanding or flexibility. To make matters worse, the car supplied was not as requested. It had no built-in navigation system, and Apple CarPlay had been disabled, making it far less suitable for our needs.

Overall, the entire experience was frustrating from start to finish. Based on my experience, I would not recommend booking car hire through EasyJet. When problems arise, they appear unwilling to take responsibility or provide a reasonable level of customer care.

Avoid easyjet car hire at all costs, they provide the wrong information leading to wasted time trying to collect the car. Because we finally managed to collect the car we are being told we are not entitled to lodge a complaint or investigate further which means everyone else will also be provided the wrong information.
Customer service were utterly useless throughout the process and just continued to give us mis-information.

Esperienza totalmente negativa: auto prenotata a Milano Linate inizio maggio 26 per 10 giorni, tramite il sito Easyjet e collegata al volo. Quando è apparso chiaro che il volo Easyjet partiva in ritardo, abbiamo avvisato il noleggiatore noleggiare.it del ritardo e ci hanno detto che avrebbero aspettato. Arrivati a Milano solo 10 minuti dopo l'orario di chiusura, non solo non ci avevano aspettato ma il giorno dopo hanno rifiutato di consegnarci la macchina. Quello che è peggio, Easyjet ha rifiutato il rimborso. Quindi abbiamo pagato senza avere la macchina. Easyjet non risponde se a causa del LORO ritardo non puoi ritirare la macchina! Mai più. Meglio prenotare direttamente il noleggio con noleggiatore affidabili, come la Hertz. Si paga di più ma non si rischia di perdere tutto.

Avoid, dont let these cowboys ruin your holiday,

SHOCKING COMPANY, AVOID AVOID at all costs. Intimidation was used to take 220euros paid in cash of two OAP travellers in Split Croatia. They arrived 45min late to the easy jet car rental desk due to the easy jet flight being delayed by 45minutes. Told if they didn’t pay the charge would be more if cancelled and were given no option and left feeling intimidated.