easyJet Opiniões 

Dishonest scammers. I booked a rental a car with them at Tivat airport, Montenegro. I paid in full, in advance. Everything through their website. Even I got to the desk, they told me my reservation was cancelled because “I was late”. And they offered me a more expensive way older car!! When I got in touch with EasyJet support they refused to refund me. Never had this elsewhere, ever.

Easyjet return fare Belfast to Newcastle October 17 return October 21. Two cabin bags. Select seat. £245.44.
Flying Ryanair from Dublin. Same dates. Two cabin bags. Select seat. £77.
A massive difference of £168. A MASSIVE RIP OFF BY EASYJET. Before you book checkout Ryanair.

You book your car hire and your flight with EasyJet and then EasyJet delay your flight. Despite this being first thing in the morning they then send you a text to log your new time. Not to help you but to charge you an additional £164! Above the £64 we had paid. Day light robbery 78% increase! Never, never again. I’m writing this review to warn others not to fall into this trap. Dreadful EasyJet do not book with them, so wish I checked Trustpilot first, truly did not believe anyone could go this far.

I booked a car through EasyJet Car Hire (Abbay Car in Crete). The system set the pick-up time incorrectly, even though my flight details were provided. When I arrived at midnight, the desk was closed and no one answered the phone. No car was supplied, and I had to pay for alternative transport. EasyJet Car Hire then refused to refund me, which was very disappointing.

Not onsite at the airport, 10 minute shuttle bus at 30 minute intervals from airport. Had to leave my wife and 2 young children at the airport while I went to collect the car on my own.
When I arrived, was pressured into a €190 'damage waiver', which was more than the hire charge of the car for the week.
They wouldn't accept my credit card because it didn't have my initials on it, only my surname. I had to use my debit card which I wasn't happy about.
The other option would have been a €1700 charge to my card, and any 3cm scratch to the car charged at €360, per scratch.
Staff extremely rude and unforgiving about the fact my wife and kids were stranded at the airport.
I will never book car hire through easyjet ever again!

If I could score minus 5, I would. Whatever you do, avoid Easyjet car hire at all costs. Absolute shower of twits, who have zero customer care. I hired a car in May this year, whilst I had it I had a slight accident where an ambulance hit me whilst I was parked. I have tried to sort this through Easyjet, but they kept pushing me to go to the actual hire company which was Goldcar. When I contacted Goldcar they say my contract is with Easyjet and then Easyjet don't want to know................. just don't bother, book elsewhere.

Über EasyJet-CarRental Kfz gebucht bei EuropCar und im Voraus bezahlt.

Kurz vor dem Urlaub informiert mich EasyJet zwar davon, dass EasyJet die Buchungsreferenznummer (einfach mal so) geändert hat, aber nicht den Autoanbieter, obwohl ich eben über das Portal von EasyJet-CarRental gebucht habe.

Der/die Mitbareiter(in) der Autovermietung Europcar begrüßt mich am ersten Tag meines Urlaubs mit den Worten: "Die Bestellung wurde storniert. Wir machen einen neuen Vertrag für Sie".

Der natürlich doppelt so teuer sein sollte.

Also hat EasyJet den Autovermieter, den ich über das Portal von EasyJet von EasyJet empfohlen bekommen habe, NICHT von der neuen Buchungsreferenznummer informiert, sondern nur von der "Stornierung"?!?

Wer es glaubt ...

Ich habe dann - neu - verhandeln müssen und ausdrücklich kein update (wozu auch ? - ich hatte einen Vertrag mit dem ich zufrieden war) bestellt. Die Dame von EuropCar hält mir dennoch einen Vertrag mit Update hin, lügt mir ins Gesicht wenn ich frage, ob es der Preis ist, den ich ursprünglich gebucht habe.

Porto / Portugal - EuropCar - auf gar keinen Fall !!

Es fing übrigens schon mit einer Lüge an ihrem Schalter an. Sie sagte mir, dass ich im System von EuropCar noch nicht erfasst sei. Völliger Unsinn. Habe schon mehrfach in der VERGANGENHEIT über diesen Laden ein Auto gebucht. Jetzt allerdings kann mich das System von EuropCar wirklich mal (vergessen). Denn dort werde ich keinen Wgen mehr buchen und bei EasyJet auch nicht.

Terrible experience.
Avoie the easyjet car rental at all costs. They dont work with the flight service except to con customers into deals. When a flight is late, which is very often with easyjet, it's entirely the customer's problem and neither companies will help.

We booked Easyjet car rental thinking it would be easy but EasyJet moved our flight to an earlier slot on our return journey. They use a dodgy car hire company called Green Motion which is not even onsite at the airport and does not open until 7am so returning the car would have meant we missed our return flight. We did not know this until we went to collect our car so we could not continue and were stranded at the airport and had to pay again for a hire car from a reputable company at the airport who have 24/7 drop off. When we contacted EasyJet they said we should have cancelled and they suggested we take it up with our insurance company! It’s a scam, do not use EasyJet car rental.

I recently had a trip to Malaga, which I do frequently to visit family, always picking up a car rental at the airport due to their remote location.
This time my flight landed at 12.30am, so naturally I gave myself a 30min window to get down to the car rental part in the airport.
I requested a car at 1am which easyjet agreed to and took my money, which means they entered a contract to fulfill its promise of supplying a car.
They obviously didn't ever end up fulfilling their promise however as the car hire desk is shut at 1am.
They also told me the car hire company was Dollar. Which does not have a car hire desk in the airport.
Perhaps Dollar car rental exists under another company name? But they obviously didnt think this information was required.

Easyjet car hire stranded me at the airport at 1am with no way to get to my destination after I relied on them to supply a car.
So tell me EASYJET where is Dollar car hire? what are you going to do about the fact that I had to spend the night at the airport until 7am where I then rebooted another car NOT THROUGH EASYJET, with a car rental company which is at the airport.
I have requested a refund, and will complain about your contracted duties to fullfill a carhire promise when I can find where on all your bullshit I complain too.

Scammers. Booked online and was encouraged by the website multiple times to add my flight details so that if the flight was delayed the rental office would be aware and hold onto the car. However, every time i tried to do this, THE EASYJET WEBSITE changed the correct arrival time I had entered, to an incorrect time several hours too early. However, as the whole point of adding the flight details was so that the rental company could check the flight arrival time if I was later than expected, and I as I was encouraged to do this, it seemed logical this would be okay. Oh no. On arrival, they did not have my car available “because I was late”. I was forced to pay extra for a bigger car that I did not want or need. When I complained to EasyJet and pointed out that it was their OWN WEBSITE which had caused this issue and that I had acted entirely as instructed by them, they told me the error was my fault! They had no concern or interest in investigating and rectifying the issue which their website had caused, so I have to conclude that they are more than happy for other customers to fall victim to the same issue. I can only therefore assume that this is a deliberate ploy on their part. I would say that this is appalling customer service, but in view of the above I have to conclude that as it appears to be deliberate it is possibly an intentional fraud?

NEVER EVER EVER BOOK WITH THRIFTY CAR RENTAL THROUGH EASYJET
If you value your sanity - PLEASE DO NOT - I REPEAT DO NOT BOOK A CAR RENTAL WITH THRIFTY - especially in ALICANTE AIRPORT. They will try to trick you and try to cheat you using every possible means to get to take their insurance even when you have clearly stated you do not want it. THE MOST TERRIBLE EXPERIENCE I HAVE EVERY HAD WITH A CAR RENTAL COMPANY.

PLEASE DO NOT BOOK YOUR CAR HERE
Asked the customer service chat if we could rent a car with our bankcard. Yes. Transcription of the conservation is received. But when we arrived it was not possible to rent with a bankcard. We could not undo the booking en do not get a refund. Even when we have in writing that we can use a bankcard from the customer service chat.

EasyJet flight was late as usual and so I rang the Europcar office where EasyJet had booked me with and said I was on my way and they just said 'we are closing' come back tomorrow! This was 11.30pm and I was staying an hour away from the airport so I had to get a taxi instead. They are not refunding me

Absolute scam. I booked a car rental for a week through Easyjet when I was booking my flight and had truly the worst customer service experience from both Easyjet and the car rental company that they signed me up to (Goldcar - NEVER AGAIN).
I never received the rental car and Easyjet are refusing to refund me the hundreds of pounds I paid to secure it. Completely unacceptable and I will never be using Easyjet (car rental or flights) again.

Terrible terrible experience!! All the car rentals they have under their name seem to be a scam from what I’m reading. We booked carwiz through easyJet. Paid upfront and they told us they had no cars when we arrived. No solutions from them after being on the phone for an hour with a screaming baby. Had to rent another car from someone else. Very upsetting experience. Avoid both!!!!

Zero stars! Gutted I didn’t read the TrustPilot before going with EasyJet car rentals. They subcontracted our rental to Goldcar. We arrived at Palma airport in Mallorca, and I waited over an hour to speak to the front desk while my young family waited. When I got to the front, the staff member told me I couldn’t have the electric car I’d booked because it only had a range of 50-70kms and my hotel was 80kms away (I looked it up later and the range is more like 200kms). They then refused to offer me a petrol car at the price I’d booked the electric car for, and made me pay £100 to upgrade to a larger car. To cap it off, they were rude and unpleasant. In the end, after 90 minutes I gave up and paid the ‘upgrade’ fee.

I raised this with both Goldcar and EasyJet multiple times, and they refused to offer any apologies or compensation.

I suggest people avoid both companies - same conclusion as most other customers on TrustPilot. Disgraceful!

Although I was in contact with your team from the very beginning and informed you that my flight was delayed, you were unable to coordinate with the service provider, Centauro—either to have them wait for me or to arrange an alternative solution. You provided a phone number that I was never able to reach.
When we arrived, the agency was closed, and we had no choice but to take a taxi to our accommodation. The following day, I returned to the airport to collect the car, only to be informed by Centauro that the reservation had been marked as a no-show and was no longer valid. Despite reaching out to your support team again, no solution was offered.
In the end, I had to pay for a new reservation directly with Centauro, while the original booking was lost—now under dispute with your company.

Esperienza pessima e disservizio grave – EasyJet Car Rental / CarTrawler / Centauro
Ho prenotato un’auto per 13 giorni a Creta tramite EasyJet Car Rental (gestito da CarTrawler), pagando in anticipo 591,93 €. All’arrivo, nessuno si è presentato per il trasferimento dalla Hall Arrivi all’ufficio del noleggio, nonostante fosse previsto dal contratto.
Dopo aver preso un taxi a nostre spese, abbiamo trovato il personale che ha ammesso che non erano venuti a prenderci perché “era da solo”. Inoltre, ci è stato addebitato 150 € per carburante senza alcuna documentazione e ci è stato chiesto un supplemento di 300 € per evitare la cauzione, una pratica completamente irregolare e a mio avviso illegale.
Risultato: non abbiamo mai ricevuto l’auto pur avendo pagato tutto in anticipo. Reclamo già inviato, ma il servizio clienti continua a ignorare o minimizzare il problema.
Ho già segnalato il caso alle autorità competenti. Sconsiglio vivamente di affidarvi a questo servizio.

easy jet n'est pas le loueur, juste un intermédiaire qui nous a envoyé vers un loueur de très mauvaise qualité.