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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... Ver mais

Classificada 4 em 5 estrelas

They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... Ver mais

Classificada 1 em 5 estrelas

I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them w... Ver mais

Informações sobre a empresa

  1. Grossista de produtos de beleza

Escrito pela empresa

Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

70 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I have not received any updates besides…

I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp, or phone. Im still waiting of they send me anything at all but I do not recommend this company any more. This is very sad for me to write because I've ordered from this website before and never had any problems until now.

21 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolute scam, avoid at all cost

I was foolish enough to fall for this scam and buy an item on this website. They took my payment, and then after two weeks just canceled the order without explanation. They do not pick up any calls and do not reply to e-mail. WhatsApp is just an automated AI bot. Do not be fooled by the 3-star rating and the older positive reviews on this page, upon closer inspection they all look fabricated. AVOID AT ALL COST.

3 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolute scam

Absolute scam, never received the product I ordered. Customer service is hopeless, they never answers the call or replies the email. Avoid at all cost!

14 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I was sent a wrong item

I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them with all the options on their site, including emailing them but I received no answer and the phone number was unavailable. The WhatsApp number was answering with an AI. Also, the product authenticity is questionable. I was not able to return, exchange or refund this product. This site is an absolute scam. DO NOT BUY FROM THIS SITE.

8 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Fake website - Do not give them your money

Do not give them your money! If I could give negative stars I would.
Ordered $540 worth of CLARINS products and have never received them and no response from any one at Carsha!
I have logged a dispute with my bank!
This website is a fake online website!

25 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

39 days later and still no track and trace code and no contact

I placed an order on June 13 (Order #6301087793175), but 39 days later, I still haven’t received a tracking code. I emailed customer service on July 3 and received an automatic reply stating that my inquiry would be answered within 24 hours — but I never got a response.

Since July 7, I’ve also reached out several times via WhatsApp. I only received two brief replies saying they would “look into it” and get back to me “soon” and “shortly,” but I haven’t heard anything further.
I also tried to call, but no contact.

I’m now leaving this review in the hope that someone from Carsha will finally take action and resolve this issue.

22 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No Service, at all and a broken chatbot.

I have been trying to contact them for weeks now. I ordered for lots of money,,two oreders. Then all I get when seeking service is a bot that does not work,,he does not understand the task so I don't get any service! That left me to think that I'm being scammed. I sent an email, 2-3 days ago and still nothing! I'm going to my bank tomorrow, monday to tell them about this scam! Stay away from this shitt!

13 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT purchase from this company

DO NOT purchase from this company. I purchased the Centellian24 Madeca cream in bulk and they were all clearly counterfeit items. Carsha has not responded to my request of a full refund.

12 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Carsha from marvis or any other guy…

Carsha from marvis or any other guy please help please I am so disappointed at the moment because I made an order from you guys and you guys delivered to the wrong address I messaged you guys emailed you called you but I didn't get any single respond from you guys that's not fair why are you scamming me whyyy??????? What did I do? Because I just trusted you that's not fair please helpppppp please

25 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

my order has not been arrived

my order has not been arrived. contacted FedEx and they they the delivery name and address is completely different and asked me to contact seller. However, Carsha never reply any of my emails or WhatsApp messages. Absolutely a scam. Shame

17 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy any items from this website

Do not buy any items from this website. I ordered my perfume on the 16th of September and they haven't even responded. It looks like it is a fake website, designed to steal your money. So far no shipment tracking has been emailed.

Update:
They have provided me with a UPS tracking number. HOWEVER UPS has NOT confirmed that they have received my item. Therefore my view regarding this company has NOT been changed. BECAREFUL 🛑🛑

16 de setembro de 2024
Opinião espontânea
logótipo da Carsha Global Trading

Resposta da Carsha Global Trading

Hello Rambod,

Thank you for your comment. I understand your frustration, but I want to clarify that we sent your tracking code on September 23rd. Please note that between your order date and shipment, there was the Mid-Autumn Festival holiday and a weekend, which can cause some delays.

We’re not a fake website; we shipped your order via FedEx, and it should arrive within a couple of days. We also responded to your previous email, so it may have ended up in your spam or other folders.

If you have any further questions, feel free to reach out.

Best regards,
Ella
Carsha Customer Service Team

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