Casio USA Opiniões 24

Dear Casio,

I am writing to bring to your attention a concerning issue I recently faced with your watch repair service. I have been a loyal customer of your brand for many years, and I have always been impressed with the quality of your products. However, my recent experience with your watch repair service has left me feeling frustrated and disappointed.

I recently sent my Casio WSD F20 for a routine software repair as it was not connecting to my phone. I realized that the watch software was old as it wasnt used for over a year and the phone software has been updated and it never connects. Only to be shocked when I received an estimate for the repair cost. The cost of the repair was significantly higher than the cost of the watch itself, its 3 times the cost. I understand that repairs can sometimes be costly, but I feel that this estimate is unreasonable and not in line with the value of the watch, as I seen many complaints online forums about the software issue connecting to phone.

As a consumer, I expect that the repair cost for a product should be reasonable and in proportion to the cost of the product itself. The high repair cost has left me feeling like I would have been better off purchasing a new watch, which is not a desirable outcome for a loyal customer like myself.

I would appreciate the opportunity to discuss this issue further with a representative of your company. I believe that there must be a solution that is fair and reasonable for both parties, and I am confident that we can resolve this matter to my satisfaction.

Thank you for taking the time to read my letter. I look forward to hearing from you soon.

Sincerely,
Harry

Reply from Casio asking me to contact Japanese company. This is highly unacceptable:

Feb 10, 2023, 16:15 EST

Dear Harry,

Thank you for contacting Casio America. We are deeply sorry for the negative experience you have encountered at the service center in your area which caused you to reach out to Casio America. Unfortunately Casio America does not have any authority over or responsibility of the repair center that provided the repair as we are both subsidiaries of Casio Computer Company in Japan. If you wish to pursue this matter further please contact either the repair center again or Casio Computer Company at casio.jp

Thank you for choosing Casio America.

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