Caterkwik Ltd Opiniões 1584

I always fund that the service is always great, and they are knowledgeable of products they are selling and very polite

Having now made two purchases from this company I can only describe their customer service as above and beyond especially my experience with Fay. Their communication is brilliant. However beyond their control was the second delivery. I am elderly with mobility problems and I left a note on my front door for the courier DX requesting that the 'overweight' parcel be left near to my garden gate from where I could use my sack trucks. The note was taken off my front door, screwed up and left with the parcel at the top of a number steps. I have complained to the seller who will pass on my complaint to DX.

The website is user friendly and finding the right product is really simple. Communication is very good, responses are very prompt and helpful. An initial misunderstanding over payment was resolved in less than half an hour, so our order could be processed without delay. Delivery was also problem free and the machine is a doddle to use.

My last two large purchase experiences with Cater-Kwik have been disappointing.

No1. I called up and spoke with an agent to discuss a new glass washer. I stated that I needed something next day (Friday), and was instructed that there was only one model that they could do next day at that time. It was a Cater-Kwik own brand model and was certainly not a model I would have chosen if there was a choice which I was instructed there was not. I agreed and made the purchase. It did not arrive on the Friday and I called up firast thing Saturday and was told it was on delivery for Monday. Presumably there would have been a plethora of models available for a monday delivery and so I asked to change the model. Not possible.
The glasswasher did not arrive Monday as it had been sent to the wrong depot. It arrive the following Friday.

I felt coerced into buying an own brand product and despite reaching out have heard nothing back from them.

No2. I ordered a replacement fryer and it arrive with some damage. I tried to contact on the thursday and friday but with no success. I got back to them on the monday and managed to get through to someone who asked my what resolution I would be happy with. As I had had to use the equipment and the damage was (mostly), cosmetic I said I would be happy with a discount. Then they went quiet and I've been unable to contact them again since

**Edit**
Since I posted this review we have been offered a discount on the damaged item.

Kelly, email forwarded onto you as requested

Really helpful staff checked my order and found me a better alternative. Product arrived quickly and is great quality

Delivery drivers were very helpful when delivering our new fridge to the school. All unpacked and positioned, checked for damage, etc. Thank you!

After multiple emails back and forth with a sales representative about a contact grill, I placed an order having been assured that the quality of this make (a Mercury product) was the same as the make that was out of stock. When the grill arrived, it was bent in several places (exposing a very sharp edge of metal on one side), the top was not properly weighted, so kept falling down onto whoever's hand happened to be there, and the grilling time was at least twice as long as that of our current grill. I immediately contacted the sales rep with photos to request a return, and a few days later also reported the problem to one of the managing directors. It is now two weeks later and I have not yet heard back from either of them. Very poor customer service. Very poor quality product.

Items arrived on time as agreed and carried into the basement area ready for installation

From ordering my product to receiving it at my door took 3 days. The service was fantastic and I will be ordering more equipment.

The service was faultless
They went the extra mile to ensure that the transaction went smoothly and delivery was as fast as could be expected.
⭐⭐⭐⭐⭐

I have not had a problem with this company’s products and service until now. We bought a Cater- prep CK1777 stick blender in June 23 , have already had it replaced once in 2024 and now it’s gone wrong again. This time they won’t replace as already had one warranty claim.
I shall not be buying this make again. We only use it 3 times a week to purée soup so hasn’t even had hard use.

Always super friendly, helpful & great value for money. Highly recommend.

I have emailed twice -info@caterkwik. Co . Uk courtney@caterkwik. Co . Uk (full emails are not allowed in reviews but my emails have been sent to correct addresses) and a third time via their ‘contact us’ page complain about a parcel that hasn’t been delivered. A total of 3 times over the past week or so with no response whatsoever. I have spent over £4500 and I’m waiting for the water filter before fitting a brand new espresso machine. Really disappointing, as I’ve used them several times and spent thousands of pounds over recent years. I cannot ring the line, as I’m still abroad with the family on holiday. I could understand missing an email, but THREE?

Great prices, Good quality products and fast delivery too.

Ordering was really easy using the website, delivery was faster than suggested and the product was up to standard. Caterkwik communicated with me at every stage keeping me informed.

Great service, quick delivery no fuss

Delivered on time. Great customer service

Ordering was really easy, as was the delivery the only thing that did annoy me was that I ordered the machine and it stated 3 day delivery, that was not the case , about a week later someone called and said there had been a mix up with the haulier and then let it slip that the stock wouldn’t be in the warehouse house until the next day , I don’t mind if someone was honest and called the next day to say they couldn’t fulfill the 3 day but what I don’t like is being lied to !! I ordered on 7/1/25 and it was delivered on 20/1/25
However the machine washes really nicely and I’m pleased with that .
It would have been five stars but I’ve knocked one of for the lie ! I really don’t like that, I would much rather someone be honest

great product, Great company