CB1 Medical Opiniões 

I have been with CB1 for over 12 months, they consistently underperform, have leaked my data, use unsecure offshore support, do not have a consistent formulary, with medicines rarely available for longer than a month or two, so you are constantly playing roulette with medicine. On top of this they are still guilty of prescription steering. They recently forced a change of delivery providers to a company that consistently delivers parcels for me to the wrong address. I actually switched to CB1 because of this originally as they used Royal Mail. So as I do not want controlled drugs leaving with my neighbours/random strangers I asked that they use a different pharmacy (I have done this before so followed all the correct process). So far CB1 staff have had this request for 3 days and they are still trying to stall further. This is prescription steering and interfering with a patients medication, I have reported to the CQC but they are about the 2nd most toothless body in the UK behind the OTSI.

Update 27/7. CB1 called friday to say the medicine (which I checked was in stock (25kg+) with Specials Pharmacy online formulary) was not in stock and asked me to confirm a request for a different % version of the same medicine (one which Specials do not and have not ever stocked). Played their game, today Specials email explaining all of the above and requesting CB1 send correct prescription for the medication I originally requested. Specials emailed first thing and have responded multiple times, CB1 no response, ignoring specials, caught in a lie on paper.

Been with CB1 for 18 months now and can highly recommend them. I have fibromyalgia and use oil (taken orally) for pain relief and help sleeping and it has made a huge difference to me. I've found them to be responsive when I have a question, delivery's always been fine and the Dr's know their stuff! They occasionally have stocking issues for the oil I use but it's always been resolved within a few days and I've never run out.

Do not use this service they force you to buy every 3 weeks and when you mention it they remove you as a patient.
I have used this service from October 25 to June 26. I don't think they are there to help, just to make money out of the ill.

I had little to no issues with this company, initially!!

They are not great at taking ownership of issues and you get passed around the company like some old tissue box. They have since switched from Royal Mail to DPD 😬. Clearly someone in the office though they where great switching from RM, saving pennies, but putting your customers out. Their delivery leads times are now NOT 24 HOURS OR NEXT WORKING DAY! BE AWARE!!!

Their new delivery time which they don't advertise is around 48 hours or longer, so they're back to where they first started. The absolute lack of business foresight and acmen is outstanding, considering they all claim to be health professionals.

I don't think any of them have ever worked in the private sector, as their customer service skills are abysmal. You have to physically do their job for them as they just don't get it.

I am now out of pocket financially due to their lack of business expertise and experience. I would highly recommend NOT CHOOSING CB1 and going for a different alternative provider, as this company seems to be getting progressively worse as time moves on.

Absolutely shocking company constantly missing items wont accept responsibility wasting days sat in waiting for delivery when they say it will be delivered on such a day it NEVER I, charged extra for next day delivery never arrives, menu is crap only ever most expensive available!!! Look elsewhere is my advice as im a current customer of these ppl but not for much longer absolute bunch of lyers that just want the cash and dont give a crap if ya get your order or not

Booked a consultation and waited and waited. The Dr never connected. Phone up to enquire what had happened and was told to just keep waiting. No apology. So I carried on with my day and noted a miss call 18 minutes later. This company is a bit Mickey Mouse with zero customer service AVOID

The consultant was helpful and informative, service prompt

Hi was pointed in CB1 direction by a good friend of mine as I suffer with really bad outer hip pain and I have for 3yrs.
I have been on all sorts of painkillers and physio therapy and nothing helps...
I got my prescription from CB1 and the process was effortless and so friendly.
And yes the prescription works a treat.

So professional the way they help you since joining my health my stress my aches and pains improved immensely the product first class thank you so much for improving the quality of my life

So far so good. Easy onboarding. No upfront or consultancy fees. Great menu. Speedy service. Top Notch!

It’s really easing pain in shoulder

The customer service almost laugh at you because they know you have messed up by joining them and you will have no medication when you need it, the way they talk to you trying to explain some stupidness that makes no sense and they really want to explain it to you when you know it's crap, just because you've read out it something on a piece of paper doesn't mean the patient is going to be happy, your system is crap, no medication for 7 days because these people want to spy on you and keep resetting your medication charging you £5.60 extra if you mess up and split your prescription, normal clinics will give you a monthly prescription when it's finished it's finished ,then on to the next month's prescription,

I have been a patient at cb1 for over a year now and its a great clinic I have been with 2 other clinics this is by far the best on costs
I do wish they were prescribing concentrates though

★★☆☆☆

Prior to this incident, I would probably have rated CB1 around 4.5 stars. My experience with their medical services had generally been very positive.

Unfortunately, that changed when a signed-for prescription delivery went missing.

The parcel was marked as signed for while I was not at home. I explained that I could show it was impossible for me to have been at the address at the time and offered to provide evidence if needed.

At first, I was told to contact Royal Mail directly, but Royal Mail said the sender needed to raise the claim. CB1 then took over, and staff have generally been polite and responsive.

My main concern has been the communication around the claim. I was first told the investigation would usually take 3-7 working days, then that it could take up to 30 days, and later that Royal Mail system issues were causing further delays.

I also received conflicting information about when the claim had actually been raised. During one call, I was given an explanation and asked if it could be confirmed in writing, but shortly afterwards I was called back and told the situation was different after a discussion with another member of staff.

I appreciate that Royal Mail may ultimately be responsible for the delay, and I do not doubt that staff have tried to help. However, the changing information and lack of clarity have damaged the trust and confidence I previously had in the service.

At the time of writing (40 days), the matter remains unresolved, and I would not currently recommend the service based on my experience handling this issue.

Have had a good experience so for with CB1 Medical. From initial enquiry to consultation with a doctor and receiving my medication was within a week’s time frame. My only downside is need to wait to my next consultation to request stronger medications as the prescribed starting amount has very little effect on me.

I got my medical prescription two months ago and I have been thoroughly impressed with CB1.
The whole process, from initial call to first delivery, was seamless.
The support and knowledge I've received from CB1 has been beyond helpful and they offer an incredible range of products.
All in all the process has been smooth and straight forward with streamlined, user friendly and hassle free user interfaces.
Would happily recommend to other patients.

Lee

AVOID. This company (Aimen) has taken my information from my GP and are claiming they don’t have and instead closed the case. My GP confirmed they do indeed have it and were providing incorrect details at first which was the first alarm bell. I am now considering reporting to the police as all I am getting back is copy and pasted responses with lies. I am very concerned someone like this has my sensitive, private patient summary information. This is a huge GDPR concern. DO NOT GIVE PERMISSION TO THIS COMPANY TO APPROACH YOUR G.P - they are incompetent and take your details then close the case. I will be contacting police today.

Suffering from anxiety and depression (since my late teens now in my mid 30’s) which had been unresponsive to traditional types of medicine ssri’s and therapy, CB1 has been a game changer for me and my family who also benefit.

Been with them a year now, CB1 have been very accommodating when it comes to the necessities of my medication, their delivery is usually next day or at the latest the day after which is always prompt and recorded. The consultants and specialists are all very kind and approachable. Happy to recommend them to friends and don't see myself changing in the future at all

Worst patient treatment i have ever received porducts constantly out of stock have waited 3 weeks for prescription and atill have no medication and now really struggling with pain management and sleep as they have failed to supply medication h8ghly recomend avoiding cb1 medical worst customer service. Arranged meeting with chief operating officer duw to raising a complaint and they failed to attend the appontment and will not return emails