Consumer Credit Counseling Foundation Opiniões 158

amazing costumer service, the information they provide is very precise and easy to understand

The representative was down to earth and explained my financial options in detail that was easy to understand. Extremely helpful and informative. I highly recommend the CCCF to anyone trying to resolve their high interest debt into a reasonable monthly payment that takes half the time to pay off avoiding interest.

I want to express my sincere gratitude for your support today. You listened without judgment, explained every option in a way I could understand, and helped me build a plan that makes sense for my life. This process felt overwhelming before, but your guidance gave me clarity and hope. Thank you for the exceptional care and expertise you provided.

Great at explaining everything! And it was smoothly.

Saved me so much money with taking off interest!!! I highly recommend

Gives me better interest rates than my credit card this will help me pay it off faster

I initially contacted CCCFUSA.org about a debt management plan. The first representative told me there would be a $100 setup fee but no monthly fees. Before committing, I checked with another nonprofit (InCharge.org), which had no setup fee and only a $20 monthly fee.

During my second call with CCCFUSA, the tone shifted. I was told that InCharge was not a true DMP provider and that using them could hurt my credit. I later found this information to be incorrect. Near the end of the call, I was also told that CCCFUSA’s own monthly fee would be $50 per month for nearly four years — something that wasn’t disclosed earlier.

I ultimately signed up but quickly realized I’d made a mistake. Upon contacting customer service to cancel, I was transferred to another representative who challenged my decision, refused to process the cancellation, and created unnecessary tension during the call. I eventually resorted to submitting a written cancellation request, which was processed in reasonable time.

In my personal experience, the interaction felt manipulative and unprofessional. I believe people seeking financial help deserve transparency and a calm, respectful process — especially when they’re already under stress. My advice: compare multiple nonprofit counseling agencies, confirm everything in writing, and don’t let anyone pressure you into signing.

I hope this feedback helps the company improve its cancellation procedures.

CCCF has been very helpful and is making this very easy to process..

Very kind and helpful in helping me manage my debt. Always receiving constant updates and communication so I don’t feel left out and I feel happy with the program I’m in. Definitely eased some stress working with them

Such helpful people!

Lovely people

Everyone I’ve spoken to has been very kind and understanding. I’ll take any help I can get and they have definitely been helpful. My credit score has improved and many cards have WAY less interest. I am very grateful.

They are just so helpful, and professionals

The accessibility and quality of customer service provided was exceptional.

Help was greatly appreciated! Supportive and kind

Great experience

Im new to this company so far all is good

never do any transaction with this evil,liars n sacammers firm , they wont let you quit and you cannot get a refund for service not rendered they are thieves and mean people N corrupt company or firm. .they dont want to follow or obey the law that a consumer have the right to change their mind.

So far they been really helpful