Consumer Dispute Resolution Opiniões 

Waste of time. Arbitrator didn't even look through the chain of events properly. No point using. Would love to see a breakdown of the percentages of retailer vs consumer.

Shocking service. Two different outcomes for two identical claims and the now won’t engage

You have not investigated properly or dealt with this in a fair manner, based on the evidence. You've completely disregarded the proof I logged, acquired via a DSAR, investigated and shared with you. You have not explained how you came to your conclusion either. What a total waste of effort, on top of being lied to and scammed by Currys. How do you sleep at night by complying with such blatant scams, especially on top of the victim gathering so much evidence for you.

What a waste of time, gave them evidence from 2 technichian to show that AEO broke my dishwasher when installing a washing machine Took them 4 months to write 1 line. Reject

Does anyone ever win?

Watch dog should be looking into them.

If I could give 0 stars I would!!! Do not waste your money on submitting a claim to CDRL!! Read all of the reviews and realise that your chances of winning a claim are slim to zero!! I provided no end of evidence and they still felt it was ok for NordicTrack to sell expensive equipment that does not work even if it starts to fail a few days after delivery!!

Well I should of read the reviews before I went with this company, all I can say it's a fraud company, I had a complaint about British gas and the never even challenged my claim but they won??? These are definitely financed by the retailer,this has to be the worst company I have ever dealt with. Absolutely shocking

I spent all that time and effort for a so called Elvis to side with the consumer. I expected nothing less after months of waiting. Shameful

Same as other comments, the Elvis Garikai Chivasa, Arbitrator has bias to the retailer, unable to protect any customer's right.

Retailer lied through their teeth on their response. 5 months later I don't have my carpet from Carpetright, despite taking over 12 days off work unpaid to allow them to fit. They've caused thousands of pounds of damage to my property too. This has taken 4 months for them to investigate and they've sided with Carpetright? I don't have what I paid for 5 months later, have hundreds of emails, recordings of calls, and hundreds of images. Complete waste of time. Probably on the take from the retailers they enable.

It's as well I have the patience of a saint married with the ability to interact with software that looks like it was cooked up by a 1980s teenager on a ZX spectrum. What could have been quick and easy was an extremely slow process using a complaints portal that would kindly be described as 'retro'. I also had to provide a nudge to keep things moving at one point - I think I was forgotten about and doubt that the software nudges users on the CDRL side.

Using CDRL prolonged my complaint by around 3 months and they eventually sided with the retailer. I see from reading other reviews, they have form for that. At least I caused the retailer extra admin time and the grief of using the CDRL website - the faulty item I had was a great inconvenience to me so maybe we are even now.

Don’t waste your time going through the hassle of submitting a case, they’re clearly always going to side with the company you’re dealing with. Despite they themselves outlining all the laws and my rights in the final email their decision made no sense and contradicted all these. It’s no coincidence that the company at fault pointed me in the direction of CDRL, because they know they’ll back them! I’m now almost £200 down left with a faulty product. I’ll be avoiding the company at fault and they’ve lost a customer but I’ll also be avoiding CDLR if I have any future problems as well.

Susie Beavan was the member of staff that took on my case with an airline due to my flight being delayed. Prior to requesting help, the airline refused me compensation but paid our friends on the same flight.
Susie was amazing. For someone that had only been in the couple of months but she fought so hard to get my compensation and kept me in the loop with everything that was going on. I got my compensation and would like to thank Susie for the hard work she put in to get it for me. :) (Would have put this review up sooner but had trouble with logging in)

An absolutely disgraceful establishment CDRL is. As you can see from numerous other reviews, they side with the retailer. A retailer offered £50 compensation for damaged goods and never ended paying it. I discovered this a year later and brought it to their attention (did their job for them) and CDRL's ombudsman Elvis Garikai Chivasa thought the correct decision was to issue £18! The payment was supposed to be made in 2022 and I still haven't received a penny. Instead of holding the retailer to account he has cut the required amount to be paid by £32. Disgraceful isn't enough to describe this arbitrator. Save your time and effort and go to a credible ombudsman to resolve your case FAIRLY. Shameless!

9 months now been in a dispute with currys retail, paid £550 for a computer monitor (samsung uk) 5 months old the monitor as blown pixels, im disabled with use of 1 hand so i went in to currys to arrange a return, 2 managers of currys have bothe given a statment the monitor was inspected and i had abused the monitor and caused it to blow pixels, the holes are from the inside out , currys are diabolical accusing me of this and this CDRL company are a pile of $h!t 5 weeks they have had the case with 0 responce , cdrl currs dixons retail ltd , dont expect a just judgement from these clowns , as others have said the uk government need to be ashamed of themselves.

We had an on going problem with E.ON regarding our solar panels which had never worked correctly since installation. Originally I went to Ombudsman Service. Sadly they accepted the case but it was outside their scope so nothing was resolved. I went to CDRL instead. I loaded everything (over 50 e mails) then E.ON loaded their response then I filed final comments. An adjudicator was appointed and they said a decision would be reached in 90 days so this was set as an action date for 8th January. I heard nothing. I haven't spoken to a human being. I tried to write to them but have had to raise a ticket. Luckily the problem has now been sorted between E.ON and ourselves with no thanks to CDRL. Their site wouldn't even let me submit a review.
As CDRL are funded by utility companies there is a conflict of interest.

just nowNEW-Edit Delete
A complete sham. The government should be ashamed of themselves for allowing this totally biased office to exist. As other claimants have said, they are totally biased towards the retailer. In my case the retailer told them they had not received an invoice for my fitting which is a complete falsehood as it had been sent at least three times, they then said that they would not pay as it did not have the contractors tel number on it!!! The CDRL have ruled that I am not entitled to it even though Currys said I was! How does that work?!! Website unfit for purpose, so cumbersome

Time wasting is their purpose no help whatsoever and unable to speak, chat, or email other than using their portal still cannot download my evidence which they so needlessly require after attempt and attempt to download they manage to email and text me but my replies bounce right back

Total lack of communication. Can't access the portal - have not responded to service tickets I've raised to get access to the portal. Automated password resets don't work. Can't get through on the phone (once had holding music for 25 mins and then it simply cut off saying there were no agents available).
This service is a shambles.

What a waste of time, the big company wins again (Currys).
Don't use this service it's just a pacifier so it looks like someone out there is doing something and taking action - and it takes a long time to submit evidence, and the system they ask you to put information into is purposely difficult. It's 2023 but their system looks like its been designed in1983.
Shockingly, they have advised me that the next step, if I am not happy with the outcome, is to appoint a solicitor and take the matter to the high court....really....the claim is only for £525.
We have had a whatever Happens policy since 2010 - not received paperwork regarding the policy since 2015. I pay 5.99 a month, and have been doing since 2010 but they offer customers a 5-year deal for £100 and an end date. If I had the deal that current customers have, I would have paid 240 but unfortunately, because I have been forgotten since 2015 I have paid £950. But according to CDRL Currys have done everything correctly in the eyes of the law.

Wish I had read all the 1 star reviews, they are 100% accurate. Would have given 0 stars if possible. If CDRL is recommended by the company you are disputing against, DO NOT WASTE YOUR TIME WITH CDRL.
A totally useless, waste of time organisation that does NOT intend to resolve any issues. AVOID.
Their WEBSITE is also rubbish.