Cebupacificair Opiniões 

If I can do zero stars I would. Their customer service team just don’t help you. I was having a problem managing my booking but they didn’t give me other options and just ended the conversation.

I give a rating of 0 because of my experience upon checking in on November 13, 2025 around 4:30 pm Philippine time at Clark International Airport. This review specifically on CEB ground floor handling of their passengers and the policy for their “1 luggage only for check in, but if you pay them, then they will accept more luggages”

At first, I arrived at the check-in counter and did my bag drop in as I did my check in online. I am very confident that I will not have any problem as I only have 17 kls of check in luggage and 2 kilos of extra for my lantern pack in a bubble wrap with carton. But the ground personnel who attended to me explained that policy for CEB is 1 luggage per check in but since I have a 2 kls of Lantern it is considered as 1 luggage regardless of it’s kls, I try to ask the Manager assign for the day to give me consideration as my other luggage is just 17kls and the lantern 2 kls, just exact for my 20kls allowance of luggage. Unfortunately they insist that I need to pay 1 check in luggage for my 2 kgs lantern costing me 3,000 pesos.

I paid the said amount but the problem is they don’t accept cards, they want cash. I withdrew and paid them, but they did not even give me a receipt which is a violation for our consumers act…if I am not mistaken. I just ignored it and went back to the ground personnel. He asked me to sign a waiver that if in case the lantern breaks or gets damaged they will not have any liability at all as I sign. Imagine I paid 3000 pesos for the said lantern and yet they are not liable if it gets damaged ... .excuse me!!!. I told the personnel that I will not sign it, and here comes the tenured personnel next to his station saying in a nasty way, “ if she doesn't sign it do not check in the luggage (In a very harsh manner)” not even explaining properly why i have to sign it. The tenured guy was not providing proper customer service for a certain policy that they implemented. In the end I signed the said waiver as the tenured staff threatened not to check in my paid lantern.

If you travel to Thailand, better find other options for Airline Company as I am sure you will have a lot of luggage going back home as everything in Thailand is cheap.

I am not considering using the service of CEB in the future after the said experience with them, better use another airline company because being a frequent flyer with CEB is useless.

Lastly is that, the policy is not clear on the website and why only cash payment, no debit or credit card accepted? and also why they don’t even issue a receipt upon payment???

Whilst this airline offers tickets at prices often cheaper than some competitors, it's true to say "you get what you pay for": Narrow, uncomfortable seats akin to sitting on a church bench; no in-flight entertainment on an 8 hour flight; no food/drink unless you pay extra; they even charge for a blanket in a very cold cabin. Also, if circumstances mean you apply for a legitimate ticket refund, these charlatans will obstruct, divert and obfuscate at every turn. Do yourself a favour and pay extra for a reputable airline with proven good standards and who actually care about their customers.

WORST CUSTOMER SERVICE,live agent representatives repeatedly ended the chat on me before my issue could be addressed. I was not given proper assistance, nor was I provided with any alternative solutions. This caused significant inconvenience, frustration, and wasted time.

La pire compagnie que j ai pratiqué. Vol reprogrammer pour le lendemain et pas d hébergement ou service pour les bagages. On doit se débrouiller tout seul.

Terrible experience. Always overbooking and lots and lots of people getting bumped. Do not book as you won’t fly!

Absolutely horrendous airline!!! DO NOT BOOK!!

Unhelpful staff behind the counter, I cannot add my own booking to my app to be able to change my booking to a different day

All they want is more money and no helpful advice to give

Unbedingt vermeiden!
Völlig unprofessionelle Fluggesellschaft an einem unprofessionellen Flughafen mit unprofessionellem Personal.
Nach geplanter Abflugzeit steht man ohne jede Information am Gate.
5J 863 am 23.10.25
Die blanke Katastrophe! Die wohl einzig kompetenten Mitarbeiter sind die Autopiloten.

I booked a flight on 20th June 2025 with Cebu Pacific to fly on 15 November, booking so early I got a good deal, so I thought. My flight was altered in August arriving a couple of hours later that the original time, fair enough. Then on 15 October my flight was changed again, leaving the same day but not arriving until 6am the following day. When checking the website all the flights were fully booked. I suspect they sold my seat at a much higher rate and moved me to an unsociable hour yo make more of a profit. I had to cancel my outbound flight, book with a different airline at a higher cost. Cebu pacific are untrustworthy and unethical. I will not be booking any further flights with them.

Always delayed without fail ,if you have a connecting flight and you want to risk it with cebu pacific make sure you book a flight allowing plenty of time because of the almost guaranteed delays,good luck

I tried booking a flight with Cebu Pacific Air on October 8th for October 20th, but their website completely failed me. After filling in all passenger and payment details, the page suddenly went blank. I refreshed, clicked “Proceed to Payment” multiple times, and nothing happened. When it finally went through, I entered my card details and received the itinerary — only to discover that the travel date had somehow changed to October 9th instead of October 20th!

I immediately reached out to customer service less than 20 minutes after receiving the itinerary, but they refused to cancel or refund the flight — even though it was clearly a system glitch on their end. When I asked to rebook, they demanded ₱7,800+ per person, and there were four of us traveling!

Their customer service agents were rude, unprofessional, and unhelpful — they didn’t seem to understand the issue at all. Once Cebu Pacific captures your payment, even if the mistake was caused by their own faulty website, they will NOT refund your money.

This was honestly the worst airline experience I’ve ever had. Do yourself a favor — avoid Cebu Pacific. Their booking system is unreliable, and their support team is useless.
Fly Philippine Airlines instead — their website actually works, and their customer service is much more professional.

After flying with Cebu several times no issues until now I've never had to contact them in past but what a shambles no response,paid for Flexi but they decided to change my flight 2 months before departure,when I asked them there date did not suit me ,and could I change it they said sure but I had to pay extra as my selected date cost more, even though they changed my flight at first,, never again for me and my partner

We’ve spent months trying to cancel a ticket for a family member who was diagnosed with cancer and is now undergoing chemotherapy. The person can’t travel. That should be the end of the conversation.

But Cebu Pacific - especially a rep named Dimple - has handled this with a shocking level of incompetence, delay and complete lack of empathy. We’ve sent everything they’ve asked for: a GP letter, a hospital discharge, even a letter confirming the start of chemotherapy. In return? More hoops, more pointless requests, and now radio silence.

They asked for a return ticket after the entire booking was cancelled - just one of many stupid, irrelevant requests. It's clear they either don't read the case history, don’t care, or both.

We've chased, we've asked to escalate, we've clearly explained the situation. Cebu Pacific has ignored every attempt to resolve this properly. Their complaints process is a joke - if it even exists.

This isn’t a delay or baggage issue. This is a seriously ill person trying to cancel flights they can’t use. And Cebu Pacific is treating it like a minor admin error.

Disgraceful airline. No accountability. No decency. Avoid at all costs - especially if you think there’s even the slightest chance you might need help from them.

Worse airlines ever. Rude staff, no tv no wifi, food you have to pay extra. Gate changes without announcements, late departures late arrivals. I honestly can’t think of anything good to say. I saw all the negative reviews and now experienced it for myself. First and last time flying this airline

Always delayed..cancels with no refunds and steals peoples money..my complainy goes back years.
I provided all their refund docs request and insists on anal thing like a prc id wen my dr gave her license nos

Evil co owned by greedy chinese

Affordable airline. Small, compact aircraft for budget-friendly airline. The delays are sometimes acceptable because of weather but some technical reasons should be double checked first before departure to avoid any delays.

Worst Airline. I've experience from previous flights before decided not to book in this airline anymore. Everyone follows protocol 2 hours before your flight you should at the airport. This airline most of my flights are always delayed for almost 1-2 hours, and all they say is sorry and a bottle water. Also they are the only airline have a 1 bag policy for 20kgs. and some of the staffs are rude which is very disappointing unlike Philippine Airlines where everything runs smoothly.

They have a problem with their internet pages. Of course they demand that we check in online. But nothing works: the website does not recognize when booking references and passenger names match. If I try to "add or link" the booking to my name or email, the pages start to go in circles, repeatedly asking for login alternately with reference numbers and identification. The worst is the agents who are supposed to help one out in the online chat: they are openly lying and trying to blame the problems on the customers. One just told me that the email address that I gave her did not match the original booking, and only backed down when I showed her a screenshot proving that the original booking confirmation was sent to the same address I had just given her,

By far the worst travel experience I’ve ever had. Before booking, I spoke to a Cebu Pacific agent to make sure my luggage was within policy (I know they’re very strict) and I even disclosed my disability. Despite that, when I arrived at the airport the staff laughed at me for being confused, made fun of me, and then forced me to check in my carry-on bag—even though it was both under the weight and size limits when measured in their own sizer. Their only excuse was that it was “too bulky,” but they refused to explain further, leaving me no choice but to pay 2000 pesos.

To make matters worse, their “no photography/filming” policy meant I couldn’t document the interaction, and when I asked for the staff’s names, they refused to give them. The final insult: they broke my luggage. When I reported it immediately at baggage claim, they just shrugged it off.

Absolutely unacceptable. Terrible customer service, zero accountability, and outright disrespect toward passengers—especially those with disabilities. DO NOT fly with Cebu Pacific.

The website is not user-friendly. If you have a party of more than one, everyone is stuck with same class of ticket (i.e. Go Basic, Go Easy or Go Flexi). You can't choose say one passenger with Go Basic and the other with Go Easy. The page to enter passenger info is clumsy at best, same for the Add-on page.