Cedarandzen Opiniões 28

These little pots are so impressive. Impressive to give, impressive to use. The smells... well, it's nature. Nature is pure, nature heals.

The product itself is simply beautiful: artfully crafted with obvious artistry and care. And having this lovely visual reminder to take time for myself and create a small but so significant daily ritual of contemplation, silence, and mindfulness has already changed my life for the better. Such a simple thing but so easy to neglect. The customer service has been marvelous, and I loved being able to share a photo of me (and my cat!) enjoying our mandarin/clove experience the other day.

I’ve been the candle route…I’ve been the essential oils route but I have finally hit a winner with Cedar and Zen!
From the beautiful vessel to the amazing botanicals that are heated from a tea light candle inside, it’s all pure bliss.
The aroma is delicate and lighting the candle and tucking it inside is such a nice little ritual.
It’s a safe, non-chemical and beautiful way to bring a little zen into your life.

The products are just beautiful. I bought 1 for myseIf and the other as a gift. I had questions, and the staff was great, the replies came very quickly. I will purchase again.

I paid A LOT and only received a small bag of herbs. The burner and rest of the kit never arrived.

I have nothing but praise for the great service and the items I have purchased
In fact I have order three times. I have the wellness kit and excited that I can use natural herbs etc. I have the crystal garden and it looks so beautiful sitting on my desk. So have ordered for a lovely work mate who fell in love with it. Also one for my bedroom. All
I can say is thank you for the beautiful items you offer. Heather

They respond quickly to any questions you might have. They are kind and courteous with responses...

It's a scam! Stay away!!

I love my cedar and zen the smell is wonderful and non toxic . I would highly recommend this to my friends and family. It’s so beautiful and perfect .

I had a small concern which was really a clarification. Cedar and Zen got right back to me tips on how to use the product. Very prompt and kind. Rare in today's world.

Can I put zero stars???? I ordered their kit and an extra herb bag. Received an email that my order was shipped, along with a tracking number. Claimed my entire order was being shipped. Received the order and no kit!! Just the bag of herbs. Now I'm trying to chase down a refund! DON'T ORDER FROM THIS COMPANY!

I have been having so much fun with my Cedar and Zen aroma therapy kit.
I have been following the Healing Guide included which gives me the confidence to play around with different combinations of herbs.
I’ve even opened up and used my herbs from tea bags that I haven’t been drinking lately, lol.
Communication has been wonderful and very helpful with quick responses.
Thank you so much Valerie and Aileen.
Nadia J.

First I could not have been more pleased with the beautifully crafted burner kit.
Then when I accidentally chose the monthly subscription instead of the one time order because I was planning a longtime visit abroad, they immediately and graciously canceled it.
Needless to say I'm anxious to try out more of their thoughtfully curated herbal blends when I return from my travels!

I pressed an incorrect key and "accidentally" ordered a 5th kit. Before I could cancel, the order went through and I was charged. I sent a note asking for the mistake to be corrected and within minutes, my mistake was corrected, I was credited and and notified. I believe that I will order from them again in the future.

Cette boutique offre de très beaux produits pour apporter calme et bienêtre dans votre maison. Mais ce qui rend l'expérience incomparable, c'est la qualité du service et la gentillesse du personnel.

Love Cedar and Zen! Got a burner and some herbs for myself, then my sister fell for it so I got a burner and herb starter kit for her for Christmas this last year. Customer Service is also awesome. Recently placed an order for a couple of items, then realized I had indicated the wrong mailing address. I reached out, and Cedar and Zen responded very promptly and instantly corrected the issue for me.
Such a pleasure to deal with a small business, and also one that seems to genuinely care about serving their customers.

Valerie Caleja helped me immediately with all of my questions. This company is very caring and made me feel as if I were sitting with them having a warm cup of Chai and discussing my needs with a friend. I highly recommend trying the wonderful and soothing aroma rituals they offer. My clients notice immediately the soft aroma in my studio. I love the smell, the warmth, and comfort the Cedar Blend creates.

My Cedar & Zen Herb Burner caught fire. First i thought I'd used a defective tealight or something, so tried again with different brand, caught fire again. Do not buy.

I would like to add a further cautionary note as also purchased two burners having seen them via FB. Immediately did some checking afterwards and noted significant concerns on here and that they are not BBB accredited. I immediately emailed them as could see order had not been processed to request an immediate refund and to cancel the order. Got several stalling emails from someone called Charyl who asked why I wanted to cancel. I explained there were discrepancies between advertised product and what was actually being sent plus concerns regarding excessive pricing compared to other sites. Then got an email saying unfortunately the order couldn't be cancelled as the goods had cleared customs and were on their way when in fact there was no processing of the order until 3 days after I asked to cancel. Since then they have gone silent until I told them I have contacted Mastercard fraud department and that they must not take payment. Its still showing as pending. I wait to see what happens next but cant track as goods are coming from China and tracking information is not in English. DO NOT buy from this company it is regrettably a scam.

I received the herb packages before the burners (on 12/26). The burners arrived on January 5th. Well-packaged and arrived in new condition, undamaged.

The problem: The burner does not perform as advertised; it does not "fill the room with scent".

I am in communication with Cedar & Zen customer service to return the units I purchased. So far we have emailed back and forth 3 times, with the representative asking me to try various methods of using the burner. I explained exactly how I was using the burner and sent photos. Then they wrote: "Our kits are designed to offer a close, grounding scent experience rather than a room filling fragrance, and herbal strength can vary naturally from batch to batch and plant to plant." I wrote back that if that is true, they should change their video advertisement because twice it mentions filling a room with scent: "There's nothing better than filling my room with the scent I love most from nature" and "... the whole room transforms"

I told them I can smell the herbs when my nose is literally 1" away from the burner. To me that is not performing as promised.

2/28/26: After many back-&-forth emails, C&Z issued a partial refund. Though I purchased a special "holiday" kit which included the burner, herbs spoon & booklet for $84 each, they deducted $24 for each package of herbs, leaving a balance of $128. I disputed the charge with my credit card company.

They contacted C&Z who in their response told three outright lies: 1) they said I had retained possession of the items for 6+ weeks. 2) they stated that all the herb packages were returned opened 3) they then stated that if I was credited the $128 balance, I would be getting $488 worth of product for free. (How could they claim I'm getting free merchandise after they acknowledged that I returned it?)

End of story: I received a full refund from my credit card company.

Don't do business with them. They are disreputable!