Awful return policy. Returned boots to local CEF shop. No receipt as staff said that the code system was so slow, it would not register the return for 24hrs. They suggested I kept the delivery note... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Have been using CEF Caerphilly for the past year or so. Rich, Tom and the team always go beyond the call of duty whether it be searching for a replacement of a redundant or discontinued product for... Ver mais
A empresa respondeu
First class service. Some items needed were not available in store and staff helped with online ordering which was delivered promptly next day to the store of my choice. The staff were brilliant and v... Ver mais
A empresa respondeu
Always have fantastic service from Tom and Richie at Caerphilly. Helpful, reliable, do as exactly as promised. CEF 99% of the time have exactly what I need, when I need it. Deliveries are reliable an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Grossista de materiais eléctricos
- Empresa de TV cabo
- Grossista de aparelhos electrónicos
- Grossista de iluminação
- Fornecedor de parafusos
- Fornecedor de equipamentos a energia solar
Sobre CEF - CAE
Escrito pela empresa
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Escrito pela empresa
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Informações de contacto
Unit 3, Bedwas Business Centre, CF83 8DU, Caerphilly, Reino Unido
- 029 2086 5620
3,8
Bom
20 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awful return policy
Awful return policy. Returned boots to local CEF shop.
No receipt as staff said that the code system was so slow, it would not register the return for 24hrs. They suggested I kept the delivery note but did not write an acknowledgment of the drop off.
They said I should just get refunded back into my bank account in a few days.
It has now been 4 working days and I have not received an email regarding the return.
23 de janeiro de 2026
Resposta da CEF - CAE
Thank you for your review and feedback Karen.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
First class service
First class service. Some items needed were not available in store and staff helped with online ordering which was delivered promptly next day to the store of my choice. The staff were brilliant and very knowledgeable and the products very competitively priced. Definitely use them again.
30 de outubro de 2025
Resposta da CEF - CAE
Thank you very much for your review Phillip.
Best Regards
Adele Feller (Customer Services Manager)
Customer service is absolutely amazing.
12 de novembro de 2025
Opinião espontânea
Resposta da CEF - CAE
Thank you very much for your review Richard.
Best Regards
Adele Feller (Customer Services Manager)
Cable delivery
From start to finish the process was easy and quick. The communication was fantastic and delivery was exceptional.
The driver was polite and courteous.
I would highly recommend them.
12 de agosto de 2025
Resposta da CEF - CAE
Thank you very much for your review Jeni.
Best Regards
Adele Feller (Customer Services Manager)
Resposta da CEF - CAE
Thank you very much for your review Lynne.
Best Regards
Adele Feller (Customer Services Manager)
Helpful and welcoming
Best branch in Wales. Very knowledgeable and welcoming staff, always helpful and reasonable on prices. Definitely recommend and the new branch looks amazing!
2 de janeiro de 2025
Opinião espontânea
Resposta da CEF - CAE
Thank you very much for your review Lewis.
Best Regards
Adele Feller (Customer Services Manager
Great products, poor service.
Great variety of products and reasonable prices but when I went in to store to collect my order I was left waiting (with others) like we didn’t exist. pretty poor service really made us all feel unwelcome.
1 de dezembro de 2024
Resposta da CEF - CAE
Thank you very much for your review and feedback Lucy.
Best Regards
Adele Feller (Customer Services Manager)
From ordering materials to delivery to…
From ordering materials to delivery to the door everything was spot on First class service.
16 de setembro de 2024
Resposta da CEF - CAE
Thank you very much for your review David.
Best Regards
Adele Feller (Customer Services Manager)
Awesome team that strive to make a…
Awesome team that strive to make a difference and go the extra mile, exemplary service with very competitive pricing.
Keep up the good work lads.
5 de fevereiro de 2024
Resposta da CEF - CAE
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
CEF - fantastic service, fantastic staff
Always have fantastic service from Tom and Richie at Caerphilly. Helpful, reliable, do as exactly as promised.
CEF 99% of the time have exactly what I need, when I need it. Deliveries are reliable and straight forward, website is also extremely good. All round great company to deal with.
3 de janeiro de 2024
Resposta da CEF - CAE
Thank you very much for your review and feedback Ian.
Best Regards
Adele Feller (Customer Services Manager)
Sending us invoices that don’t belong…
Sending us invoices that don’t belong to us and still not been credited.
Also £9 for a 3m length of galv conduit.
Probably use CEF sparingly during 2024.
12 de dezembro de 2023
Resposta da CEF - CAE
Thank you very much for your review and feedback.
A member of our CEF team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
What a Legend Tom is at Caerphilly CEF…
What a Legend Tom is at Caerphilly CEF staying late to do our order to help us out! Give this geezer a pay rise!!!
6 de setembro de 2023
Opinião espontânea
Resposta da CEF - CAE
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
CEF Caerphilly - The Big Cheese?
Have been using CEF Caerphilly for the past year or so. Rich, Tom and the team always go beyond the call of duty whether it be searching for a replacement of a redundant or discontinued product for compliancy or simply grabbing a few parts for a job. Quotes are always rapid, account is always bang on.
Personable, punctual, on time and competitive prices. What else could you want to run a small (or large) business? Plus the coffee machine always works!
12 de junho de 2023
Opinião espontânea
Resposta da CEF - CAE
Thank you very much for your review and feedback Liam. I will ensure this is passed over to the branch.
Best Regards
Adele Feller (Customer Services Manager)
Very helpful
Our order was delivered very quickly and our query was sorted immediately
9 de abril de 2023
Resposta da CEF - CAE
Thank you very much for your review and feedback Sarah.
Best Regards
Adele Feller (Customer Services Manager)
Fast delivery and well stocked in the…
Fast delivery and well stocked in the materials I needed. 100% recommend to anyone
11 de novembro de 2022
Resposta da CEF - CAE
Thank you very much for your review Gareth.
Best Regards
Adele Feller (Customer Services Manager)
Caerphilly branch have been brilliant…
Caerphilly branch have been brilliant again for another year. Great friendly service .
23 de dezembro de 2021
Resposta da CEF - CAE
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service & choice of product.
11 de outubro de 2021
Resposta da CEF - CAE
Thank you very much for your review Denise James.
Best Regards
Adele Feller (Customer Services Manager)
Resposta da CEF - CAE
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
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