I love this cell micostem shampoo and conditioner. My hair was burned out very bleached. My hair is now my pride and joy. I have always experienced bad hair by genetics my entire life I never had suc... Ver mais
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Leia as opiniões dos outros
I originally tried the Cel products because my daughter had significant hair loss and thinning of her hair. She was losing hair including the follicles. Since using your shampoo, conditioner and hair... Ver mais
A empresa respondeu
I have been using Microstem thickening shampoo and conditioner regularly, and have recently tried the Microstem thickening hair mask. My hair was very dry and frizzy, like straw and it was falling ou... Ver mais
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I have been trying to order for over a month and every time i add to cart it says "there was a problem adding this to the cart". i have tried different browsers and even different houses with no avail... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Stem Cell Products
Informações de contacto
1375 Broadway, 15th Floor, 10018, New York, Estados Unidos da América
- 702-935-7235
- contact@cel.md
- cel.md
4,0
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
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Customer Service
I had an issue with Cel and applying a discount code to my order. I received a quick reply and after a couple of missteps the product was shipped and credit was applied to my card. I'm delighted with the product and the service. Thanks, Marcia!
17 de agosto de 2022
Opinião espontânea
Resposta da CEL
Hi Mary Lou,
Thank you for your kind words. We are so glad you had an enjoyable experience with us! Marcia will definitely be happy to read what you wrote!🥰 We promise to always provide you the quality service and excellent products you deserve!
We hope to serve you more. ❤️
All the best,
Cel
Product not received
Product not received. I love Cel but the latest shipping leaves a lot to be desired. This is the third time I’ve been charged and not received any product. Very disappointing
8 de julho de 2022
Resposta da CEL
Hi Lauren,
We are terribly sorry for the inconvenience this has caused you. We will happily pass this message on to the shipping team and get everything you need to you very shortly. Your patience is greatly appreciated as we have an opportunity to sort this out. Expect to be contacted shortly.
All the best,
Cel
I have been using this product for over…Never buy this product!
I have been using this product for over 6 months and absolutely nothing has changed! It was NOT worth my time or MONEY
Would NEVER recommend to anyone,
4 de julho de 2022
Opinião espontânea
Resposta da CEL
Hi Debby,
We’re sorry to hear that our product did not provide the results you were hoping for. We have worked our hardest to make our products to the highest standards, but we also understand that they do not always have the desired effect for everyone. We take customer feedback into consideration each time we change or create our products! Rest assured, we will continue to improve our products and we hope to serve you again in the future!
All the best,
Cel
I can’t believe the negative feedback
I can’t believe the negative feedback. Even though I am still on my first bottle of shampoo and conditioner, my hair has improved so much. It has been thin and fine for so long, I can’t remember when it started. Perhaps after I had my second child - 30 years ago! My hairdresser noticed a difference after 5 weeks of using Cel and commented on how much new hair I have coming through. Friends have also noticed, to the extent that two of them have ordered Cell as well. I don’t suppose I will ever get back the lustrous locks of my youth, however, at least now I don’t feel like crying every time I style my hair. The improvement is continuing - my hairdresser had to thin out my hair at the back last time I visited. Can’t remember that happening before. The sides and front haven’t recovered so quickly, but still massive improvement. As to customer service, I did have a problem with a damaged and leaking product - this was rectified in days at no extra expense. I will not use any other shampoo or conditioner as long as Cel is available and look forward to my hair getting better and better. Thank you so much.
25 de junho de 2022
Opinião espontânea
Resposta da CEL
Hi Susan,
Thank you so much for sharing your story and how our products have helped to make a difference to your hair!🥰
We are so honored to hear such kind words from you. It makes us so proud of all our efforts and hard work. It is our goal to provide you the finest and most comfortable experience you could ever have! We appreciate you choosing us and we hope to see you again.❤️
All the best,
Cel
Please do not use this service, it is a scam!
Please do not use this product.Extremely poor service. I returned products due to an allergic reaction. I posted back on 19th May registered delivery and have asked numerous times for my money back. DONOT TRUST THE RUBBISH ABOUT MONEY BACK GUARANTEE! They will not return my money!!!!!! DO NOT FALL FOR THEIR PROMISES. This is a scam and no customer service at all!
6 de junho de 2022
Opinião espontânea
Resposta da CEL
Hi Meryl,
Thank you for taking the time to tell us about your unfortunate experience with us. We would like to let you know that we take feedback like this very seriously and we aim to always provide the best possible experience for all our customers.
We strive to provide world-class products and regret you experienced anything less. Rest assured, we have already provided you a resolution. Please check your email for further details.
All the best,
Cel
I have been using Cel for over a year…
I have been using Cel for over a year now. That tells you I love the shampoo and conditioner. When I went to reorder, there was the two bottles I've been using AND a not as tall, but fatter bottles. I looked all over for the net weight, but nowhere to be found. The fatter bottles were $1 more. Which has more product? Also, I don't want to buy the mask, but can't undo do mask. What can I do to get a refund?
4 de junho de 2022
Opinião espontânea
Resposta da CEL
Hi Diane,
We'd like to begin by saying we are extremely sorry about the mishap with your recent order. Please reach out directly to our email contact@cel.md so we can further assist you.
Alternatively, please provide your order ID number and we will reach out to you.
Rest assured that we are constantly working on improving our processes and services to better serve you in the future.
All the best,
Cel
I emailed customer service several…
I emailed customer service several times to send back the shampoo and conditioner for a refund. The first time a lady got back with me. It wasn't long, maybe within a day or so and I appreciated that. The lady that got back to me wanted to know if I would like to keep the product for a 30% refund and keep the product. I replied, saying I would rather send it back for a refund because I wouldn't use it and that is why I was sending it back. This was around May 12th. Earlier on April 16th I stopped the autoship
But yet this one was shipped out on the 26th. And I wanted to return it. Later on the lady told me to send pictures of the product. It was several days later I did this and haven't heard back from anybody. I have gone on the website and sent emails and nobody responds back. It has taken me around the middle of May until now to try to reach somebody.
4 de junho de 2022
Opinião espontânea
Resposta da CEL
Hi Sharon,
We truly apologize for the inconvenience this has caused you. We'd be happy to look into this for you however, we are unable to locate an account. Please provide your order ID and we will reach out to you.
You can also reach us out to our email contact@cel.md so we can further assist you.
Once again, we are terribly sorry for the inconvenience this has caused you. Rest assured, we will do everything to provide you a resolution.
All the best,
Cel
I use the shampoo and conditioner as…
I use the shampoo and conditioner as well as the mask, which are excellent. I am also a big fan of the Hair Stimulation Formula, but I can't find it on your page. How can I order some?
Is there a substitute product which you would recommend?
26 de maio de 2022
Opinião espontânea
Resposta da CEL
Hi Sam,
We are overwhelmed to know that you like our products! 🥰 Thanks for sharing this great news with us! However, we regret to inform you that the Hair Stimulation Formula has been discontinued. Please don't hesitate to reach out to us for more information.❤️
All the best,
Cel
I have used this product for months
I have used this product for months, absolutely love it but when i went to purchase 4 sets it wont let me go to pay unless i purchase something from their promotional groups. I don't want them, it wont let me "x" out and it wont leave the site when i press " no thanks" . I don't want to buy anything else except my 4 sets. its super frustrating . tried fb, Instagram and also the webite all the same thing .
25 de maio de 2022
Opinião espontânea
Resposta da CEL
Hi Alison,
I understand the frustration you had in placing an order. We’re sincerely sorry for the inconvenience this has caused you.
Rest assured, we have already provided you a resolution. Please check your email for further details.
Many Thanks,
Cel
I love this shampoo and conditioner the…
I love this shampoo and conditioner the pre condition is also great. My hair is so much fuller fluffy and great.
Thanks for this great,product
21 de maio de 2022
Opinião espontânea
Resposta da CEL
Hi Kathy,
Thanks a lot for this lovely message, we're so happy to hear that you're loving our products 🥰 Thank you for giving us the chance to help you, it's our pleasure to provide you the service and products you deserve.❤️
All the best,
Cel
IT IS HARD TO BELEIVE HOW MY HAIR HAS GROWN…
IT IS HARD TO BELEIVE HOW MY HAIR HAS GROWN AND IT HAS BODY. I AM SO HAPPY, I ALSO HAVE 2
SETS OF MICROSTEM. I HAVEN'T TRIED IT ., YET
THANK YOU FOR SENDING THE SHAMPOO AND CONDITIONER. DIANE M
13 de maio de 2022
Opinião espontânea
Resposta da CEL
Hi Diane,
Thanks a lot for sharing this great news with us! 🥰 We're glad to hear that you love our products! We really love to hear such stories and we're really glad that you've shared this with us. Looking forward to hearing more from you! These results warm our hearts!❤️
All the best,
Cel
Didn't work for me
13 de maio de 2022
Resposta da CEL
Hi Christine,
We’re sorry to hear that our product did not provide the results you were hoping for. We have worked our hardest to make our products to the highest standards, but we also understand that they do not always have the desired effect for everyone. We take customer feedback into consideration each time we change or create our products! Rest assured, we will continue to improve our products and we hope to serve you again in the future!
All the best,
Cel
Highly recommended
I use three of you shampoos and two conditioners, love them all, my thin hair feels healthier and thicker. I highly recommend any one of them.
11 de maio de 2022
Resposta da CEL
Hi Deborah,
We're so happy to hear that our products are working great for your hair! 🥰Trust that with Cel, you will always get premium products form us. We appreciate your recommendation thanks a lot!❤️
All the best,
Cel
Way too expensive.Your prices are out…
Way too expensive.Your prices are out of control.Lower the prices and cel would do a lot better!
10 de maio de 2022
Resposta da CEL
Hi Ron,
Thanks a lot for leaving us a review. In regards to our pricing, our products are made using only the highest quality ingredients, which sometimes means they are pricier than competitor brands. We don’t use fillers, additives, or other harmful ingredients often found in other cheaper brands. We believe our beloved customers deserve the absolute best, which can cost a little more but gives you peace of mind that your overall hair health is in good hands.
All the best,
Cel
What can I say other than the shipping…
What can I say other than the shipping process for products are awful. I’ve been waiting close to 3 weeks for ONE shampoo . I have canceled my subscription. Can’t be waiting on shampoo forever.
10 de maio de 2022
Resposta da CEL
Hi Marisol,
I understand your sentiments and I appreciate your honest feedback, for we do take this very seriously and I have it forwarded to our management so this will be addressed.
Rest assured that we are constantly working on improving our processes and services to better serve you in the future.
All the best,
Cel
Fabulous product on the market
Fabulous product on the market, my hair never looked better. My hair is growing thicker and stronger. At 63 years of age. Use shampoo and conditioner with the serum spray, twice a week. I would use it more but pricey, and well worth it compared to all others.
10 de maio de 2022
Resposta da CEL
Hi Beatrice,
We're glad to hear that you've been having some great results with your hair! It's feedback like this that makes us more dedicated at Cel to keep delivering haircare solutions for all the ladies out there!
We recognize that there are similar products on the market and that we don't have control over how much other companies charge for their products. However, we can assure you that we offer premium products, packaging and great customer service!❤️
All the best,
Cel
My absolute favorite product
My absolute favorite product, the Microstem Hair Stimulation Formula appears to be no longer available.
What happened? I have made this request request before and got no response. That is what started me on your products. If I can no longer buy it, I may have to move on as there are others out there.
3 de maio de 2022
Opinião espontânea
Resposta da CEL
Hi Kathy,
We understand that you're looking for our Hair Stimulation Formula. We regret to inform you that the Hair Stimulation Formula has been discontinued. However, we have upgraded a new formula that you will surely love! Please send us an email at contact@cel.md so we can discuss further. Alternatively, please provide your order ID number and we will reach out to you.❤️
All the best,
Cel
Hair Fallout Mystery
I used the cel.md shampoo and conditioner for two years. I loved how it made my hair feel thick and full. But then I started shedding badly for a frightening four months. Hair all over the shower drain, and bathroom floor when I brushed. So I quit using cel.md and eventually my shedding stopped. I don't know if cel.md caused the hair fallout or if it would have naturally occurred anyway, as I have had shedding bouts in the past. I would like to use cel md again but it's not going to be my only shampoo and conditioner.
21 de abril de 2022
Opinião espontânea
Resposta da CEL
Hi Janice,
First of all, we want to thank you for giving our product a try. It saddens us that we fell short in meeting your expected desired results while using our product. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for everyone. If you haven't seen considerable improvement or result for the past weeks of consistent use, it may be that there are deeper underlying issues, and so it's worth consulting a Trichologist. We hope that you find something that works for you and you get the results you need.❤️
All the best,
Cel
Terrible customer service
Terrible customer service! I ordered the Microstem Ultimate Hair Growth BUNDLE and specified a ONE TIME ORDER. Today I received another shipment of the same products which I did not order! Your company illegally put me on AUTO SHIP! I ordered a one time purchase and you now have put me on auto ship and keep charging me! I now see that I am not the only one this has happened to! I expect you to fix the problem, issue me a refund of $59.90 and tell me how to send the products back to you at your expense.
18 de abril de 2022
Opinião espontânea
Resposta da CEL
Hi Melanie,
We are terribly sorry for the inconvenience and confusion regarding our optional subscription service. We would be happy to alter your subscription to fit your needs.
Your patience is greatly appreciated as we have an opportunity to sort this out. Expect to be contacted shortly.
All the best,
Cel
Very disappointed in the customer…
Very disappointed in the customer service from Cel. Joined with a fab offer, waited for my second delivery, it never arrived. Got in touch with customer service only to be told my card was at fault. When I assured the lady that wasn’t right, I was then patronised and got nowhere. They clearly didn’t want to honour my offer, they shouldn’t be offering discounts if they don’t want people to take them up on them.
11 de abril de 2022
Opinião espontânea
Resposta da CEL
Hi Wendy,
Thank you for taking the time to tell us about your unfortunate experience with us. We would like to let you know that we take feedback like this very seriously and we aim to always provide the best possible experience for all our customers.
We'd be happy to look into this for you however, we are unable to locate an account. Please provide your order ID and we will reach out to you.
Once again, we are terribly sorry for the inconvenience this has caused you.
All the best,
Cel
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