Please avoid, it’s a scam. Dress wasn’t as pictured, worse quality then a Halloween costume. Long delivery, costly return and reluctant to refund. No labels or order details. Heartbreaki... Ver mais
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Leia as opiniões dos outros
This is a complete scam company. They send you the completely wrong sizes and styles that were ordered. No email with confirmation of order so unable to confirm order number. Repeated attempts to make... Ver mais
A empresa respondeu
Being called Celeste London, I thought this was a UK company, instead I had a lengthy wait and when the dress arrived it was cheap material and not what I’d imagined from the pictures online. I reali... Ver mais
A empresa respondeu
I was pleasantly astonished by how well these dresses complemented my frame. The tailoring felt unexpectedly refined, and the fabric carried a softness that belied the modest price. Even the packaging... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Inspired by modern British women, Celeste London creates everyday clothing that combine structure, ease, and versatility. Each piece is designed to move with you, offering a polished look that works from the city to the weekend. Thoughtful details, clean lines, and timeless styling define our approach. Celeste London helps you dress with clarity, confidence, and a sense of lasting style.
Informações de contacto
2,1
Mau
53 opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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it’s my own fault i should have…
it’s my own fault i should have researched more deeply, chose this company as it was apparently UK based and offered a full returns service. I received my trouser suit for a wedding and like many others it’s cheap linen material and virtually see through so not appropriate for the wedding i want wear it to. Contacted them to return and i get an e mail please keep, 10% refund and a 50% voucher to buy something else from their site. Are they kidding. Replied no i want a full refund happy to return, now offering keep it and 30% refund. I wouldn’t use this as a handkerchief let alone pass it on to anyone it’s such poor quality. I don’t understand why they are allowed to call themselves Celeste London when it’s a chinese sweat shop…….DO NOT BUY FROM THIS SITE, inferior quality and no refunds, just bartering with you all the time.poor poor practice
13 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Kirsty,
We’re really sorry the trouser suit you ordered for your wedding didn’t meet your expectations, especially with the fabric being see-through and not suitable for such an important occasion. We can also see how frustrating it’s been to go back and forth with different offers when you were simply trying to arrange a return.
This isn’t how your experience should have gone, and we’d like to get this properly resolved for you. Please email us at info@celestelondonuk.com
with your order number and we will personally review your case and work out a fair solution.
Kind regards,
Celeste London
Black dress
Further to my previous review of this company I have now received a full refund and did not have to return the dress.
14 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Vanessa,
Thank you for your follow-up review, we’re really pleased to hear that you’ve now received your refund and that everything has been resolved without needing to return the dress.
We appreciate you taking the time to update your experience.
Kind regards,
Celeste London
Avoid ordering from this company
Being called Celeste London, I thought this was a UK company, instead I had a lengthy wait and when the dress arrived it was cheap material and not what I’d imagined from the pictures online. I realised when returning it that it had come from china and cost £19.90 to return.
I would advise anyone to avoid this company.
9 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Martin,
We’re sorry the dress you received wasn’t what you expected from the photos, and that the material and sizing left you disappointed after waiting for your order. Paying £19.90 to return it would understandably add to that frustration.
We’d like to look into this properly and make sure it’s resolved fairly for you. Please email us at info@celestelondonuk.com
with your order details and we’ll take care of this for you.
Kind regards,
Celeste London
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I ordered the Zafira Women’s Wedding Guest Strapless Maxi Dress with Side Slit for my daughter. When it arrived it was damaged as there were pulls in the fabric. I emailed them and it took a further email from me before they replied five days later saying they're looking into it. I have heard nothing since and it is almost a month later - no refund, no further response and a dress that is unwearable. Please don't waste your money on them. Buy elsewhere.
20 de março de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Danner,
We’re very sorry to hear about your experience, especially receiving a damaged dress and then not receiving timely follow-up support. We completely understand how frustrating this must be, particularly after waiting and sending multiple emails.
This is certainly not the level of service we aim to provide at Celeste London, and we sincerely apologies for the delay in resolving your case. We would like to review this matter as a priority and ensure a proper resolution for you.
Please contact us at info@celestelondonuk.com
with your order details, and we will take immediate action to assist you further.
Kind regards,
Celeste London
SCAM company
Please do yourself a favor dont be tempted to order from this company
I orderd over threr weeks ago recived nothing no emails back or nothing. They have took my money and have no instension of sending nothing. What they dont no is what i do for a living and i can tell you this they wont get away with it . Lesson learnt what as this counrty become to. Refund asked for no reply as exspected. SCAM. Please email us to sort out you dont reply to your emails your a scam and you wont get away with this
1 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Steve,
We’re sorry you’ve been waiting over three weeks with no updates after placing your order, and that you haven’t received any replies to your emails. That’s understandably frustrating, especially when you’re left without your item or clear communication.
We’d like to get this sorted for you as quickly as possible. Please email us at info@celestelondonuk.com
with your name and any details you have from the order, and we’ll make sure this is picked up and resolved properly.
Kind regards,
Celeste London
Never use this site
Never use this site. The material is shocking its not based in the UK and you will never get your money back. Raging I was caught by them but just want to warn everyone else to avoid it like the plague 🤬
10 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi There,
We’re sorry you felt this way after receiving your order, especially with the material not meeting your expectations. That’s understandably frustrating when you were expecting something much better in quality.
We’d really like the opportunity to put this right for you. Please email us at info@celestelondonuk.com
with your order details and we’ll work with you to find a fair solution.
Kind regards,
Celeste London
Bad Quality & Poor Service
Quality of the clothing is very poor. Nothing like as shown on their website. Returning the items has proven very difficult and I am still awaiting a response. Would not recommend this store to anybody.
14 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi There,
We’re sorry to hear that the quality of the clothing did not meet your expectations and that it differed from what was shown on our website. We also understand how frustrating it must be to experience difficulties when trying to arrange a return.
This is not the experience we aim to provide at Celeste London, and we would like the opportunity to resolve this for you. Please contact us at info@celestelondonuk.com
with your order details, and we will priorities your case and assist you further.
Kind regards,
Celeste London
Ordered a ladies suit but the whole…
Ordered a ladies suit but the whole outfit was poorly made and the wrong size. I was offered £8 of the £4O I paid; but I am going to return the item.
I won’t be recommending this company to anyone .
10 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi KATHRYN,
We’re sorry the ladies suit you ordered arrived in the wrong size and didn’t meet your expectations in terms of quality. That’s especially disappointing when you’ve paid £40 expecting something wearable and well made.
We also understand your frustration at being offered only £8 back, which clearly didn’t feel like a fair resolution. Please email us at info@celestelondonuk.com
with your order details and we’ll look into this properly to find a more suitable outcome for you.
Kind regards,
Celeste London
This is a complete scam company
This is a complete scam company. They send you the completely wrong sizes and styles that were ordered. No email with confirmation of order so unable to confirm order number. Repeated attempts to make contact for refund. An expensive mistake to make. Keep far away from this company. Fraudulant. They need investigating. Keep far far away. Many more honest professional companies out there.
25 de março de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Altmeyer,
We’re sorry you received items that didn’t match what you ordered, especially with the sizes and styles being completely different from your expectations. Not receiving an order confirmation email also makes it much harder to track things, which we understand added to the frustration.
Repeatedly trying to reach us for a refund without getting a clear resolution is not how this should have been handled, and we’d like to put this right for you. Please email us at info@celestelondonuk.com
with any details you have, and we’ll make sure your case is picked up properly and worked through to a fair solution.
Kind regards,
Celeste London
Outfit not as described
CELESTE LONDON
Outfit not as described. Poor quality, wrong size, no chance of a refund unless I pay tracked charges!!! DO NOT BUY FROM THIS CHINESE COMPANY!
8 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Gloria,
We’re sorry the outfit you received didn’t match the description, especially with the quality and sizing not being as expected. That’s understandably disappointing when you’re relying on the product images and details.
We also recognize your frustration around the return process and costs, particularly when the item hasn’t met expectations. That’s not how we want things to go.
Please email us at info@celestelondonuk.com
with your order number and we’ll work with you to find a fair way to resolve this for you.
Kind regards,
Celeste London
Do not buy from them. 😡
Ordered a dress which took ages to arrive, unfortunately it was nothing like the picture and the material was shiny and thick not nice quality.
I got in contact to request a refund, as Celeste London are not in London at all and in china? I would have to send the item back at my own cost.
They offered me 40% off another item which again would cost me more money!
Then before I decided what to do they sent £6.99 refund on a £35 pound dress.
My advice do not buy from them. 😡
12 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Elle,
We’re sorry your dress took longer than expected to arrive and that the material and quality weren’t what you were expecting from the photos. Receiving something that feels shiny, thick, and unlike the listing is understandably disappointing.
We can also see that the partial refund you received (£6.99 on a £35 dress) hasn’t felt like a fair outcome, and we’d like to revisit this for you properly. Please email us at info@celestelondonuk.com
with your order details so we can look into your case again and work towards a more suitable resolution.
Kind regards,
Celeste London
AVOID SCAM COMPANY NOT IN LONDON IN…
AVOID SCAM COMPANY NOT IN LONDON IN CHINA
Seriously bad quality clothing. Do not buy off this company who expect you to pay tracked costing to china to get a fraction of what you paid.
12 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Leoné,
We’re sorry to hear that you were disappointed with the quality of the clothing and the return costs involved. We understand that being asked to send items back with tracked shipping can feel frustrating, especially if the item didn’t meet your expectations.
We’d like to look into your specific order and see how we can resolve this fairly for you. Please email us at info@celestelondonuk.com
with your order details, and we’ll work with you to find the best possible solution.
Kind regards,
Celeste London
SCAM WEBSITE (SHEIN QUALITY CLOTHES)
Ordered a dress for my sisters baptism, arrived poorly made, a week late and from china, when it’s seemingly a UK brand? After paying almost £50 for a dress you’d think the quality of the dress would be good. The stitching is horrendous, the dress is see through, and the material feels like paper. I’ve emailed to request a refund and they’ve offered me a 10% refund and 50% off my next order(I won’t be ordering from here again, quality is worse than temu), or, I can pay the shipping with tracking all the way back to china. Don’t waste your time on this internet scam, will be starting a chargeback with my provider.
11 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Lea,
We’re really sorry that the dress you ordered for your sister’s baptism arrived late and didn’t meet your expectations, especially with the quality, stitching, and material you described. We understand how disappointing that must have been for such an important occasion.
It’s also clear that the options you were given haven’t felt fair, and we’d like to take another look at this for you. Please email us at info@celestelondonuk.com
with your order details, and we’ll work with you directly to find a better resolution.
Kind regards,
Celeste London
Do not buy anything from this website
Do not buy anything from this website. Purchased and paid but nothing delivered. Emailed them several times but keep getting automated reply. Ended up involving my bank and got my money back.
6 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Fritzi,
We’re sorry to hear that you paid for your order and didn’t receive anything, and that your emails felt like they were only getting automated replies. That’s understandably frustrating.
We’d like to look into exactly what happened with your order and the emails you sent, as this isn’t how your experience should have been handled. Please contact us at info@celestelondonuk.com
with your details so we can review this properly and make sure it’s resolved fairly for you.
Kind regards,
Celeste London
Scam
Scam, dress came after 7 weeks, wrong colour and cheap material. Customer service no help and rubbish.
6 de março de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Sophie,
We’re sorry to hear that your dress took 7 weeks to arrive and that it came in the wrong color and didn’t meet your expectations in terms of material. That’s understandably frustrating, especially after such a long wait.
This isn’t how your order should have been handled, and we’d like to get this properly resolved for you. Please email us at info@celestelondonuk.com
with your order details so we can look into what happened and work out a fair solution for you.
Kind regards,
Celeste London
This website has no returns
This website has no returns. It's Chinese. Bought a dress for £54. Its poor quality. Customer service gave a return address in China, and said it had to sent "tracked" it was going to cost £28!
Absolute joke. DO NOT BUY
2 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Jo,
We’re sorry the dress you received for £54 didn’t meet your expectations and that the return cost quoted felt unreasonable. We understand why that would put you off returning it.
Please email us at info@celestelondonuk.com
with your order details and we’ll arrange a fair resolution for you directly.
Kind regards,
Celeste London
Kind regards,
Celeste London
They mislead you into believing that…
They mislead you into believing that they are a UK company but when you ask for a refund you have to pay the cost to return it to China with tracking, with the replies that I have received from their so called customer service I am not willing to waste anymore money.
I ordered a jacket, I checked the size chart and ordered a size L which should have been a size 16 to 18 a size larger than my normal 12 to 14 as they suggested but it is far to small to seems to be a size 8 which is useless to me, as I followed their size chart it is an error at their end so I am entitled to a full refund and paid return postage, which they refuse to give. I am disgusted with myself for falling for what I now realise is a scam Chinese company posing as a UK one, and the customer service is appalling, as after sending 5 emails they still come back with the same, keep the item and get 30% refund which is an outrage as I followed their size chart. AVOID
8 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Carol,
We’re sorry the jacket you ordered didn’t match the size chart, especially after you chose a size L expecting a 16–18 and it fitting much smaller. If you’ve followed the size guide and it’s still that far off, that’s something we need to look at properly.
We also see your point about the repeated 30% offer after sending multiple emails — that’s not how this should have been handled. Please email us at info@celestelondonuk.com
with your order details and we’ll make sure this is reviewed properly and work out a fair solution with you.
Kind regards,
Celeste London
Kind regards,
Celeste London
Embarrassingly low quality 'denim' shirts
Taking Celeste London to be a UK company and impressed by the photos of three chunky 'denim' shirts, I ordered three of them for £84.03 total. After the confirmation email, I heard nothing for 13 days and discovered that they are based in The Netherlands. When the shirts arrived they were nothing like those on the website - cheaply run up from a horrid thin material with ghastly stitching. I'd be embarrassed to drop them off at charity shop. I emailed to request to return them and was told I had to ship them to China with tracking. They gave me an obscure address. The couriers also required an email address and phone number but after multiple requests, Celeste would not provide these. Neither would they suggest a suitable courier to use. I've spent ages researching couriers and have decided to cut my losses. I fell for an internet scam. Be warned, learn from my stupidity and stay away from this company.
30 de março de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Jamie,
We’re sorry the three denim shirts you received didn’t match the photos you ordered from, especially after waiting 13 days with no updates. The thin material and stitching you described clearly aren’t what you expected from the product.
You also shouldn’t have been left without the details needed to return your items after requesting them multiple times. Please email us at info@celestelondonuk.com
with your order details and we’ll step in directly to get this resolved and work out a fair solution with you.
Kind regards,
Celeste London
Scam, multiple business at this location
Please avoid, it’s a scam. Dress wasn’t as pictured, worse quality then a Halloween costume. Long delivery, costly return and reluctant to refund.
No labels or order details. Heartbreaking to think of the conditions these were likely made in.
Search address, it has many businesses attached under different names running the same scam with same negative reviews.
Liu Changxing
No. 2 freight elevator on the west side of the 3rd floor, upstairs
Yuantong Express
No. 409, Suxi Yiwu Town
Zhejiang, 310000
China
2 de março de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Celeste,
We’re sorry the dress you received didn’t match the photos and that the quality and delivery time left you disappointed. Receiving an item without labels or order details is also not how it should arrive.
We also understand your frustration with the return process and the experience you had when trying to resolve this. Please email us at info@celestelondonuk.com
with your order details and we’ll step in directly to review everything and work out a fair solution with you.
Kind regards,
Celeste London
I wished I had read the reviews first…
I wished I had read the reviews first before ordering from this company I’m absolutely fuming it’s cost me £25 to return item to china I thought this was a London based company if they are going to sell to the British public then they need to sort out a returns policy it’s criminal what they are doing . Please don’t order from this company if the item doesn’t fit then it’s at you own cost to return at a big cost. 😡
7 de abril de 2026
Opinião espontânea
Resposta da Celestelondonuk
Hi Tina,
We’re sorry you ended up paying £25 to return your item, especially after it didn’t fit as expected. That’s understandably frustrating when you’ve already followed the process and just wanted a straightforward return.
We hear your feedback on the return policy and how this felt from your side. Please email us at info@celestelondonuk.com
with your order details and we’ll look into this properly and work out a fair solution with you.
Kind regards,
Celeste London
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