CentrixNodes LLC Opiniões 

103
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had no issues everything worked well setup was decently quick I did run into some issues with their dedi panel however support was active and kept me updated all throughout the way. I honestly tried a... Ver mais

Classificada 5 em 5 estrelas

Long time customer here, CentrixNodes always has done me right, they have went above and beyond when I needed help and have been a very reliable hosting platform for me. Highly recommend anyday!

Classificada 5 em 5 estrelas

Great service, good performance, excellent customer support who pointed out my goofiness in development and were very nice about it, and overall I have 2 hosts with them that both run great. Though a... Ver mais

Classificada 5 em 5 estrelas

Excellent hosting provider! Cheap prices, great server uptime, and the most friendly support staff I've dealt with. Highly recommend CentriXNodes for anyone needing a VPS or dedicated server. The CEO... Ver mais

Informações sobre a empresa

  1. Empresa de hospedagem na Web

Escrito pela empresa

Game server, VPS, dedicated and colocation hosting from our own Buffalo, New York facility. Unmetered bandwidth, 1.2 Tbit/s DDoS mitigation, instant setup.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

103 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(103)

21 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not Good After All

Where should I start well the Owner of Rapid Hosting is Blacklisted for dealing with leaking files which the owners discord name is xot1ckid ID: (848327034878951434) or it in his discord [CEO] Tanek J. so all I'm gone say on this is watch your files in your server.

So, I was a staff member for this hosting business, and they announce that you will get so much off after your staff trial period which is a lie because I wasn't offered anything after my trial period was over. I was removed due to being inactive and supposing my knowledge base which I hate to say the owner himself don't have room to talk because he doesn't know how to remove main off on a file in his own server. So, I think before he tells someone that they don't have the knowledge he needs to look in the mirror and ask him that himself.

Their staff I'm gone agree they def do have kids on their staff team also when you ask them to join vc so you get done with the support quicker they always say oh we are busy, or we can't cause of this that which is wrong for business.

Pricing:
So, they just went up from $40.00 dollars a month to $60.00 dollars month with no notice. I opened a ticket asking why I am at 60 instead of 40 Jaydens little answer was of we went up on everyone and all this bs. Then I asked Jayden well why did yell not let game panels members know about this before the change, and he stated there is no way to send out 79 messages out to everyone well guess what Jayden you don't know what you're talking about. Cause you have announcements channel in the discord that you could notify everyone about. Tell me another lie Jayden. This sound like LAZYNESS!!!

Tanek
If your gone up a price on anything you should give your members a 72-hour notice before you change the price not after you send the announcement out, then in 2 days and don't say it wasn't planned cause you have too plan stuff for a business side of things.

I will never use this company ever again as i have compared them to other ones just now there is some stuff they are blocking from you on txadmin and I can show the proof. There CPU usage is not truly unlimited cause if you think about if someone is using more CPU than you are that means they are taking cup usage from your stuff and they are not limited.

There is so much I can say this company to really need to work on comes down to the owner first that acts like a little kid because he lives in his mom's basement.

I dont know how much more information you need this review sums it all up how about do not contact me again before i file charges on you for haresment

8 de agosto de 2024
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Hi there, sorry to hear you feel this way. Although, I'd like to clarify that we Rapid Hosting LLC, and any involved parties, associates and friends are not associated, condone the use of, or distribute any form of leaks. As far as the communication we gave as far as the issues you brought to our concern, we offered the utmost respect to you, alongside offering our volunteer support to assist you directly with the problems you faced. We gave you written guides, alongside visual guides from multiple sources, however, you still encountered issues that no other customer has faced with us. We're extremely disappointed to hear that you expected more staff benefits, as we already supply our staff with great benefits for their volunteer-efforts. Pricing was adjusted and we let all of our customers know in advance as far as our Ryzen VPS'. Our recent change on August 8th affects all other categories and all customers were notified 12 hours after this pricing change, this way it allows you the needed time to adjust your server's plan, ask questions as far as invoices, and plan properly. Regarding the staff benefits, coupons, and more that you used in your services, maybe there is some sort of confusion, though I'll clarify. Once we remove an employee from our team, all benefits get removed including any monthly fees that were voided due to you joining our team and receiving these benefits. We provided all the support we could've possibly given, but the client still felt a large amount of frustration. At any time you were actively a customer with Rapid you had the ability to follow-up, ask questions, and be patient for a response. Our active business hours are 9 AM-9 PM and we operate fully remotely. Alongside this, we have daily tasks and family to take care of, which all of our customers understand. We cannot give voice chat support when you request as it depends on our scheduling and if any tasks are being undertaken. Again, I'm sorry to hear these things, and I apologize it didn't work out, however, we did all we could to work with you.

Best regards,
Jayden H / Chief Operations Officer.

Classificada 5 em 5 estrelas

great server and staff is amazing and…

great server and staff is amazing and fast acting.

3 de agosto de 2024
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Thank you so much for the kind words, please do not hesitate to reach out if you have any questions or concerns.

Best regards,
Jayden H / Chief Operations Officer.

Classificada 5 em 5 estrelas

The Best Hosting Rapid Support!

The Best Hosting Rapid Support!

16 de julho de 2024
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Thank you so much for the kind words, please do not hesitate to reach out if you have any questions or concerns.

Best regards,
Jayden H / Chief Operations Officer.

Classificada 5 em 5 estrelas

OUTSTANDING SERVICE!!!

has been extremely helpful and goes above and beyond

15 de julho de 2024
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Thank you so much for the kind words, please do not hesitate to reach out if you have any questions or concerns.

Best regards,
Jayden H / Chief Operations Officer.

Classificada 5 em 5 estrelas

Helpful

I had problems with how to set up my server but i created a ticket and received some help by Tanek J. and Ben M. witch they were very help full

9 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Support Team Experience

Me And My Fellow Friend Were Trying To Request Support, When The SM Ben M, Joined VC, He Was Silent The Full Time And Barely Answered Our Questions Enquiring Our Product. SM Ben M, Cannot Even Do His Job/Role Correctly And Failed To Even Provide Support. I Recommend Trying To Request Another Support TeamMember As He Barely Helps When In Need Of Help.

5 de junho de 2024
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

I apologize for your experience. I have spoken with the person in question, and he would like to personally apologize for not being more helpful that day. He sincerely regrets his behavior and extends his apologies to you.

Best regards,
Tanek J / Chief Executive Officer.

Classificada 1 em 5 estrelas

I had barely any help

I had barely any help, and when I did have help, they weren’t really a great help

15 de março de 2024
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Hey their Candy.

If you have issues you could have contacted us and we don't recall have any issues lately with your services.

Classificada 5 em 5 estrelas

Honestly I thought I would never switch…

Honestly I thought I would never switch to rapid but I was downbad to have a working server with spectacular customer service from the owner and Jayden H, They have helped me every time I had an issue and never let me down 10000/10 experience I will always run rapid till I can't It's affordable amazing quality and they will never let you down!

4 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Children Staff

I have used rapid hosting on and off for a few months now. The staff have acted like children not only in the tickets but in general chats as well. They are constantly talking about other people/company's instead of progressing there own and finding mature staff. Almost everyone in the entire staff team is under age... If and when staff are out of high school I may return.

18 de outubro de 2023
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Hello Austin,

I wanted to reach out and clarify that we couldn't find any clients under the name you mentioned. Therefore, it's uncertain if you've left a review for the right company. Regarding our staff, rest assured they handle issues and tickets with utmost maturity. Any reference to another company stemmed from a past issue involving a former team member and doesn't impact your experience with us in any manner.

Best regards,
Tanek J.
Chief Executive Officer
Rapid Hosting

Classificada 5 em 5 estrelas

One of the BEST!

One of the best hosting companies i've used and i've used allot. The owner of the company responds to my ticket in a timely fashion and is respectful.

13 de fevereiro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Doesnt abide by their own policy.

To begin this, the service while using Rapid Hosting was great, which is the reason it's not getting a 1 star. The reason for this low rating is more because of their failure to abide by their own policy. I created a customer support ticket requesting a refund as I made the mistake of forgetting to cancel a subscription beforehand, ensuring I was following the refund policy on their website. The TOS states the following:

"If over 24 hours we are not going to be giving a refund.
If service is broken in a way.
If service is down for more than 24 hours
If your service does not meet these requirements, we will not give a refund."

After creating a ticket I was told I couldnt be given a refund as their policy on refunds was apparently changed, which took them a week after the ticket was created to even mention. I continued about the TOS until they offered me store credit, which was useless as I cancelled the subscription for a reason. The ticket was eventually closed and to this day the policy hasn't been "updated". In conclusion, I lost my money due to the company not following their own policies and TOS.

3 de dezembro de 2023
Opinião espontânea
logótipo da CentrixNodes LLC

Resposta da CentrixNodes LLC

Hello there,

I want to clarify that if a refund wasn't extended to you, it likely stems from not adhering to our Terms of Service. If you wish to engage in further communication, you can reach us through Discord or our website's ticket system.

Refunds are processed based on valid reasons, and unfortunately, your case did not meet the necessary criteria.

Best regards,
Tanek J,
Chief Executive Officer
Rapid Hosting

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