Chalk Street Estates Opiniões 

627
TrustScore: 5 em 5

5,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would highly recommend Chalk Street! The whole process of selling with them, has been seamless. Faye handled our sale initially and was fantastic and then Mandy took over after our sale was agreed a... Ver mais

Classificada 5 em 5 estrelas

The team, especially Faye Gavin, have been an amazing group to work with. They have been so welcoming and have treated me, not just like a client, but like I am a part of their team. They have gone... Ver mais

Classificada 5 em 5 estrelas

If you’re wishing to sell or buy a property, I would highly recommend Chalk Street Estates. Their level of service is impeccable and they are all professional and polite which is really important... Ver mais

Classificada 5 em 5 estrelas

An absolute 5-star performance from the team at Chalk Street. We had a few curveballs along the way (well, it is house-selling!) but Ben from the start, Faye as a constant and Mandy towards the finish... Ver mais

Informações sobre a empresa

  1. Agentes imobiliários

Escrito pela empresa

Chalk Street is an independent, low fixed fee estate agent based in the London Borough of Havering. With our innovative marketing, outstanding customer service and local presence, we bring something refreshingly different to the area. Our ethos is built on transparency. We believe the commission charging model is outdated and the days of sky high fees, poor photography and second rate customer service are numbered. That's why we only use professional photography, floor plans come as standard, our fixed pricing is clearly advertised, inclusive of VAT and with no nasty surprises. Chalk Street have been recognised by The British Property Awards, retaining the 'Gold Award' for Best Agent in Hornchurch for eight consecutive years since 2018. Additionally, we have been presented with the EA Masters Best Estate Agent Guide 'Gold Award' for seven years running since 2019, placing us in the top 5% of all Estate Agents in the country.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

627 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(627)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing estate agents

Amazing estate agents. Couldn’t fault them throughout the sale of our house. All staff were really friendly and approachable and very responsive over the phone or via email. Very on the ball with the sales progression side of things and just a genuinely lovely bunch of people.

27 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you so much!

I moved recently with my daughter. I found the experience difficult. However, Ben and Mandy were there to make, what was a stressful time a lot more easier. They helped with paperwork and kept me informed the whole way through, nothing was ever too much for them. I also used there Solicitor who was incredible. Overall, I was so pleased. I would definitely reccomend this Estate Agents. Thanks guys.

2 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A Tough Sell Made Easier

Selling our mum’s bungalow after she passed away was one of the hardest things to contemplate. The staff at Chalk Street were so helpful and sensitive to our needs. Nothing was too much trouble and the whole process was smooth and uncomplicated. A big thank you to Linda Sullivan and all her colleagues at Chalk Street Hornchurch. Lisa C

18 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best of the bunch!

Initially and throughout my go to was Linda Sullivan.
Linda is so easy to work with and she gives great advice and knowledge about the buying/ selling process and is very approachable and is the utmost professional.
Ben I found very professional and well turned out. I met Ben when he came to appraise my mother’s home he was confident and explained everything in great detail.
I have spoken with Mandy who also is very capable and professional… on the whole the Chalk Street experience was just brilliant from start to finish with not one Hiccup!! I would always use Chalk Street as they set a precedent for everyone else and are very fair with Price and Their dealings they are what I would call your honest to goodness friendly knowledgeable agents and are in my book the ones to admire in their line of business. Written by Keith Hughes.

18 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have only praise for Chalk Street…

I have only praise for Chalk Street having recently completed on the sale of my house. Jack was diligent in keeping in touch as the house went on the market and also valuing the property which was a challenge because it was unique in our street because the house was built much later than neighbouring houses. Mandy then took up the progression of the sale and her experience, patience and wisdom were invaluable. She was so helpful right up to completion and made sure all the conveyancing solicitors were kept on their toes. A great team and I wish Chalk Street every success in the future.

4 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Ben and his team sold our house that…

Ben and his team sold our house that weekend. Unfortunately the sale took longer than necessary to complete but the service we got from Mandy was exceptional. She was constantly chasing other solicitors exc trying to get it through and always kept me updated.

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Superb…

The team at Chalk street were the difference! Ben,Gracie, Lois, Jack and Faye demonstrated great professionalism and more importantly really good communication. Sold my property in 3 days! Brilliant

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great and friendly help from staff at Chalk Street

The staff at Chalk Street have been very helpful and patient. A special shout out for Faye who showed us around the house and answered all our questions with a friendly smile. Gave us advice and helped us to secure a deal. The team always get back to queries via email or phone. Thank you very much.

28 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

It’s been a pleasure working with Jack, Faye and the team. Their communication has been excellent if I’m being honest, and I do feel they have tried their best with our sale. I have no complaints. They were able to get us an offer on our property which my mother was happy to accept so we will be progressing to the next stage now.

23 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Legends

Just sold our house with Chalk Street.

Jack and Mandy have been amazing. Not only with selling of our house, but the assistance and preserving with updates for our onwards purchase which was with another estate agent. The open and honesty was a breath of fresh air and really appreciated.

Would definitely recommend using Chalk Street.

Thanks Jack and Mandy

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great work!

Great work from both Jack and Mandy throughout the whole process in purchasing my first home!

13 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

BEST ESTATE AGENT IN TOWN

BEST ESTATE AGENT IN TOWN

Have just moved into my new house and wanted to praise the team at Chalk Street for all their help and support. They are so professional.

A big thank you to everyone - to Jack who valued my property, Ben and all the girls who dealt with my calls. A special thank you to Linda who helped me find my dream home and to Mandy who kept me updated with the progression of the sale and purchase. Chalk Street even recommended a brilliant solicitor.

I also love the fact that there are no hidden costs. Their fees are clearly marked up outside their office.

Would definitely recommend Chalk Street. They have made a potentially stressful process incredibly stress-free for me. Keep up the good work everyone.

Thanks,
Jackie X

26 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Had an opportunity to deal with Chalk Street estate agents. My special thanks to Faye. Providing us with all the details including appointments asap. Great service. Found our dream home and she dealt exemplary with all information that was required from time to time. Thank you very much in taking care of us. S Sharma.

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

So professional and perfect service…

So professional and perfect service provided from the moment we appointed them
As our estate Agents. Very Efficient and have the clients interest at heart. The staff are very friendly and accommodating.

I would personally recommend anyone to use chalk street and you wouldn’t be disappointed.

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

sale agreed quickly

After struggling to sell with another estate agent, Chalk Street found a buyer extremely rapidly. The photographer they used made the house look better than it was. A fee was agreed quickly and although the red tape took longer than was necessary, it all got done in the end

26 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Willing to go the extra mile …

Surely, CSE is a wonderful team and especially hats off to Gracie who was willing to go the extra mile for me today by calling the vendor to reschedule the appointment in view of my 12-hour shift.

Stay blessed and keep up with your amazing work and dedication!

26 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A pleasure

Excellent from start to finish honest , accurate, precise the whole team @ chalk street have gone above and beyond throughout the whole process! . A new breed of Estate Agents a stress free experience

23 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Prevented me to go for a higher asking…

Prevented me to go for a higher asking price and after an offer on the 2nd day, refused other viewings to go ahead. When I wanted to put an offer on another house, the progress manager whom I called Ms Brutal refused the call, saying the whole department was closed 9am on a Friday.

******
The response is a blatant lie. I was told not to go ahead with any other viewings to "Give this chap a chance"! Stop lying. Ms Brutal was said to be on holiday and even his ex colleague could not get to talk to her and of course, I couldn't put an offer on a house on Church End Lane as they smelt the odious smell of MONEY! You can lie, but I am not the only person posting these views.

Never use this company as they are playing god with your major asset. Houses around the area went for £500k. But the rep who came said no and asked me to try £475k. On the 2nd day, some discerning bargain hunter offered £450k and I accepted it. More viewings had initially been arrranged but I was dissuaded from taking more viewings so as to give this bargain hunter a chance.

Remember:
1) Go online to check prices for comparable houses. No estate agents will work for YOU. They see £3500 and will try to close off the deal. If they ask for £475K, you should go for £500K.

2) Keep your wit with you. When they refused further viewings, threaten to pull out from them. Your house is a major asset and house moving is traumatic.

They can post a response, but remember challenge everything, trust no one, especially not estate agents and don't give away your major asset.

26 de abril de 2024
Opinião espontânea
logótipo da Chalk Street Estates

Resposta da Chalk Street Estates

In response to your review, ‘Parrott’, it is only right that we respond to your points to clarify the actual timeline and activity, all of which we have documented on our records.

Firstly, we never prevented you to go for a higher offer, nor at any time did we refuse other viewings.

Secondly, at no point have we ever refused a call, nor told a caller that our offices are closed at 9am on a Friday, so we absolutely refute that point. We also condemn your abusive reference to our member of staff. The fact we have been consistently awarded Gold by the British Property Awards for our outstanding customer service demonstrates our total commitment and conduct towards everyone we deal with.

We valued your property accurately at £450,000 given its condition and in line with other comparable properties in the immediate area. Despite this, you wanted us to list at a higher price of £475,000, which we did on your instruction.

From the eight viewings of your property, most of the feedback suggested that the property required too much work, parts were in disrepair, and the asking price of £475,000 proving unrealistic.

One offer was made well below your own asking price, however over a three-day period we managed to negotiate this up to a maximum offer of £450,000 which coincidentally matched our original valuation of your property. At this stage you indicated that you wanted £460,000, however the prospective buyer said they would offer no more.

So almost two weeks after your property being listed on the market, and with no further interest in viewings, you asked us to accept the offer made. We left the property on the market until all we had confirmation the conveyancing process was up and running and during this period, we still did not receive any further viewing interest.

We then progressed the sale efficiently until the point of exchange. At no point in that process did you mention that you felt the price achieved – which you’d personally accepted – was too low, nor did you raise any concerns.

Your claim that no estate agents work for the customer is grossly inaccurate. Certainly, in our case we always put the customer at the heart of everything we do; we value properties accurately and with integrity, and we promote listed properties to generate as much interest as possible. We negotiate on the seller’s behalf to achieve the best price possible and following acceptance of an offer, our team works diligently and efficiently to make the entire process to exchange and completion as smooth as possible. Again, our awards recognising our high levels of service absolutely back this up.

Your advice to others to “challenge everything, trust no one” does not mean you are correct all the time. Further, as we have been notified of issues since completion from the new owner (which we will not disclose in a public forum) it is clear this has absolutely impinged on your feelings towards our service, resulting in your inaccurate review.

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