These Guys are very hard work to deal with and impossible to contact ,with no phone number and an obscure physical address in the middle of Sandton They have abused my subcription send incorrec... Ver mais
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My honest experience so far with these supplements ✨ I’ve been taking the Charava range for a little while now, and the biggest difference I’ve personally noticed is more energy during the day an... Ver mais
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YOU GUYS MUST BE ALIENS, I HAVE N-E-V-E-R EXPERIENCE SUCH OUT OF THIS WORLD, FIRST CLASS SERVICE AND TOP NOTCH QUALITY, NO FILLERS OR CRAP ADDED, SAFE FOR KETO PEOPLE AND THE REALY SERIOUS HEALTH F... Ver mais
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Charava has all of the longevity supplements in one convenient site. GMP certified products. I’ve been using NMN, Resveratrol, Fisetin, CoQ10, Alpha Lipoic Acid and I feel great. I read a longevity bo... Ver mais
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Informações sobre a empresa
Sobre Charava South Africa
Escrito pela empresa
CHARAVA ♾️
Pronounced: [shah-ray-ver]
Premium Supplements for Longevity and Well-being
Established in the UK in 2021, Charava has been on a mission to empower individuals around the world in their pursuit of longevity, vitality and well-being.
Our carefully curated selection of supplements is crafted with high-quality ingredients and backed by scientific research, promoting not just living longer but living better.
At Charava, we take pride not only in our products but also in the exceptional support we provide to our customers. We believe that wellness is a journey, and our dedicated team is here to assist every step of the way by answering questions, offering guidance, and ensuring a seamless experience. As part of the Infinity Therapeutics Limited group, based in London, we serve a worldwide community with transparency, quality, and a commitment to excellence.Informações de contacto
África do Sul
- Sales@charava.co.za
- charava.co.za
4,2
Bom
310 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 56% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Charava South Africa
Thank you for your great feedback, Lalitha! It’s great to know you’re enjoying our product and our fast delivery service 😊We look forward to serving you again 😊
- Lai
Resposta da Charava South Africa
Thanks Johan ♾️
Great service
25 de outubro de 2023
Resposta da Charava South Africa
Thank you for your great feedback, Corine! 😊We look forward to serving you again 😊
- Lai
I have asked do many times . If I can take spermidine together with Urolithin A 4 days a go I get NO response
I have asked do many times . If I can take spermidine together with Urolithin A and I get NO response !
13 de outubro de 2023
Resposta da Charava South Africa
Thank you for your great feedback, Mark! It’s great to know you’re enjoying our product 😊Let us know how else we can improve, I would love to earn that 5th star from you! We look forward to serving you again 😊
- Lai
Great staff, great product
Mark, who works for Charava in South Africa, gave wonderful personal service helping me get an order I needed last minute.
27 de setembro de 2023
Resposta da Charava South Africa
Thank you, Tanya! We'll make sure Mark knows you said so. Going the extra mile for last minute orders is exactly the kind of service every customer deserves. We're happy to be part of your wellness journey!
Resposta da Charava South Africa
Thank you for your great feedback, Paula! It’s great to know you’re satisfied with our service and the fast delivery😊We look forward to serving you again 😊
- Lai
Fast delivery
The delivery was super efficient and order arrived the next day. Looking forward to benefiting from the products purchased.
27 de agosto de 2023
Resposta da Charava South Africa
So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Irena! We look forward to serving you again 😊
- Lai
Site said 24 to 48 hours delivery
Site said 24 to 48 hours delivery - apparently my order is taking a week
12 de agosto de 2023
Resposta da Charava South Africa
Hi Hazel,
Thanks for taking the time to share your experience.
We realise how important quick deliveries are to customers!
I have looked into your order and can provide you a short summary below:
Your order was at 15:24 on Friday (11th August), which is after the cut-off for same-dat dispatch.
Our shipping policy states that this can then be dispatch the next business day (Monday 14th August). It was dispatched therefore dispatched on Monday (14th).
The courier tried to deliver on Wednesday (16th August), at 14:44, but was not able to reach you as phone went to voicemail. This would have meant delivery would have been 2 days from date of dispatch.
The couriers tried again on Thursday (17th August) and the delivery was successful.
(If you would like to see this detail, you can click the tracking link that was sent with your order)
I do apologise for the inconvenience this caused you, we do prioritise customer deliveries.
Based on your feedback, we will review the policy and checkout process so that it is clear that business days are the metric.
Thanks again for taking the time to share this so that we can improve the experience for all our customers.
Easy ordering and delivery of NMN order
Quick delivery time. I will test the product now as a first time user and revert on my next order.
8 de agosto de 2023
Resposta da Charava South Africa
So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Charlotte! We look forward to serving you again 😊
- Lai
Still waiting for delivery
30 de julho de 2023
Resposta da Charava South Africa
Hi,
Thanks for taking the time to do a review.
A quick update: your order was placed after 16:00 on the 31st July, so was dispatched yesterday (1st August) from our Johannesburg warehouse.
We expect it to take another 1 or 2 days to get to Plettenberg Bay (as it is not a main centre). We have looked at the system and your order will be in George tomorrow.
You can also track your order on our website, but please do contact us if you have any further questions.
Have a great evening
Same day delivery
Placed an order in the morning and received the order the same afternoon. That's pretty good.
30 de julho de 2023
Resposta da Charava South Africa
So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Clive! We look forward to serving you again 😊
- Lai
Speed and reliability excellent
15 de julho de 2023
Resposta da Charava South Africa
Thank you for your review, George! Knowing that you found our service both speedy and reliable keeps us working hard to maintain that standard. We look forward to serving you again!
Cheers,
Lai
Absolutely fantastic
Absolutely fantastic.
Fast delivery - good products - good customer service.
It is the best customer experience I have ever had, and so strange that it relates to something like vitamins, of all things.
I could keep writing about Charava - but 6 stars if I could rate that!
22 de junho de 2023
Resposta da Charava South Africa
Thank you so much, Hugo! Six stars would absolutely be accepted! We love hearing that the experience stood out, and we'll keep working hard to make sure every order feels just as good. We're happy to be part of your wellness journey!
Card payment not working
Products are often out of stock and when you email them, they do not reply. Card facility for payment have not worked for the last 8 hours.
19 de junho de 2023
Resposta da Charava South Africa
Hi Mr SS Loubser,
It seems you are dissatisfied, and we apologise for this.
1. Your initial email sent on 15 June 2023 from Extrutek************ was flagged as "Spam" by our email server and sent to the "Spam" folder. We have asked our email hosting company to look into this so it doesn't happen to you again.
2. As we advised you when you contacted us about the payments problem you were experiencing - there were no issues from our side, nor from our payment processor (Payfast). We did check with them immediately.
We were receiving transactions as per usual and we had 2 staff at the office make purchases from the website and they did not have any issues.
This would mean that is was a specific issue with your bank / account on that day - and not an issue with our card payment facility.
If you have any further queries, please do not hesitate to contact us: sales@charava.co.za
We do try our best to respond as soon as possible to queries.
Have a good day.
Regards
Katherine
Good swift service even to my snall…
Good swift service even to my snall inland town
12 de junho de 2023
Resposta da Charava South Africa
So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Etienne! We look forward to serving you again 😊
- Lai
Resposta da Charava South Africa
So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Monique! We look forward to serving you again 😊
- Lai
Pure Excellence
Willingness, knowledge, expertise, speedy delivery and reliability have made transacting with Charava nothing short of excellent!
8 de junho de 2023
Resposta da Charava South Africa
Thank you, Vanessa! Willingness, knowledge, and reliability are exactly the standards we hold ourselves to, so this is wonderful to read. We're happy to be part of your wellness journey!
Amazing Ordered the products online and got…
Ordered the products online and got delivery that same day…. Amazing
I thing that is missing is the option to create a reminder list on OUT OF STOCKS
Products
18 de maio de 2023
Resposta da Charava South Africa
Thank Gloria.
As a result of your (and another customer's) request - we have put a "Notify Me" button in for our out of stock products :)
Your feedback is appreciated
Best in their space !
The product quality is amazing! also the customer support out of this world.
i ordered the NMN+ 2 days before my departure form capetown to europe. first delivered would have been delayed, i wrote one mail to find a solution and got an answer literally within 1h , they immediately send another order from a store near
by me and managed to get me the new product in 20h.
17 de maio de 2023
Opinião espontânea
Resposta da Charava South Africa
Thanks Mario - very kind of you to share this
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