ChargePoint Opiniões 344

Had to sign up to Chargepoint to use the RAW charger at Chessington world of adventures , only used £17.95 of charging yet they charged me £27.95…. Without permission. PayPal case started to recover money. Avoid.

Never use charge point, they will take $50 out of your account and it won’t go back for almost a month. This is the worst charging STATIONS EVER… STAY AWAY

After reviewing my first charging session with them I realised my card was charged £10 more than my invoiced amount. (£53.81 vs £43.81). I called their UK support line and after I made it last the annoying chat bot I hear a click and the line drops. Multiple times. Scam or Fraud? Comment below......

Just noticed a payment has left my account for £75 when I haven't even charged my car with Chargepoint for a few months - only go the app as it was the only charger available in the car park. Apparently some cheeky chappy was using my account to charge their EV in London - I've managed to get the money back from my Bank, but I'm not able to remove my card details from the app to prevent this happening account, so I've had to block my card on my account for the time being. I've also not been able to get through to the ChargePoint support team to discuss the matter.

I saw a lot of similar complaints about chargepoint about the same issue. It's 2026 and i’m also another customer whose account has been hacked via a data leak and charged 40 euro's for an EV in another country alltogether. It's been 5 weeks since i made the complaint with ChargePoint. They didn't inform me that its happened to other people. Had to call them twice to only hear: yeah we're working on it, no we cant tell you how long its gonna take. They just don't care thats obvious.

You pay a kWh fee, plus a session fee, plus a nasty fine if you don't move within half an hour of charge complete. And it didn't even charge at the stated rate of 22kwh. Just 7. Very nasty. Go elsewhere

I had money taken from my account by someone else charging their car on my details. I contacted them straight away with all the details and still have not been refunded the money. I will not be using them again

Sehr schlecht weil:
- Funktioniert meist nicht (Stecker wird nach Authentifizierung nicht frei gegeben
- Cases eröffnen bringt nichts, diese werden ohne Hilfe einfach geschlossen
- Es wird ein Geldbetrag an der Kreditkarte vorbelastet um Guthaben zu haben. Übelste Masche und gehört verboten.
- jeglicher Kontakt ist unfreundlich
- die Preise sind mittlerweile zu teuer

I am extremely frustrated with how the ChargePoint app handles auto-reloads. The app auto-reloads my account, and each increase happens without my consent and without my control, so the amount keeps going up..
When I contacted support, the only answer I got was that they “can’t do anything.” They told me the reload is based on the average of the last three months of usage, so if I use more, the auto-reload goes up. When I asked if lowering my usage would reduce the auto-reload, they said no. This is extremely frustrating and a clear abuse, users have no control over their own accounts.

I specifically requested to set a fixed auto-reload amount of $50, but this request was denied, leaving me completely unable to control how much is being charged to my account.

This is completely unacceptable. Users should have control over their own accounts, and this lack of transparency and control feels like an abuse of the system.

I’m done with ChargePoint and will be switching to another provider like BC Hydro. I strongly recommend others do the same if they want control over their payments.

The two stars are for the fact that I did actually manage to charge my car at one of their chargers. However, my experience is indicative of the whole EV charging structure in the UK - too expensive ( and this was the lower end at 60p per KWH), yet another app and lastly and worse that any other app, they take a deposit and then retain that (£10).
I them tried to get the £10 back by charging again up to £10, but they then took another £10. I then emailed them for a refund which has not yet happened. I have now deleted my account, hoping that will generate the refund.
Avoid unless you are desperate.

I would give this company negative stars if I could. Avoid ChargePoint at all costs!
On March 9th around noon, while I was having lunch, I suddenly received two emails from ChargePoint notifying me of two top-ups of £43 each from my credit card. I was shocked because my car was parked right outside my house at the time—it was impossible for me to be charging.
Minutes later, another email arrived for a £40 top-up. Realising something was seriously wrong, I immediately contacted my credit card provider to report the fraud. Upon logging into my ChargePoint account, I discovered that two unknown vehicles were actively charging near London Heathrow Airport using my balance.
My account had clearly been compromised. I contacted ChargePoint's customer service immediately, and the agent claimed my case had been escalated to the "relevant department." Since then, there has been absolute radio silence. I have sent multiple follow-up emails demanding an update, but I have received zero response.
It is unacceptable that a company handling financial transactions has such weak security and even worse customer support. They don't seem to care about their customers being victims of fraud. Stay away!

My Case no. is 15669928

When I signed up to them and downloaded app nothing foreshadowed it. Till first payment, when initially $5 precharge was required. After that regular preliminary charge became traditional, but size of it increased and last one was $120. Everywhere they claimed and promised to refund unused advance ASAP, with obligatory reference to your bank in sense we cannot be responsible for its delay. Very soon I got seek and tired of EV driving and ask those guys to refund my balance, which was $105. I have asked them to give my money back on Feb. 17 or 18. Since then I am waiting, writing romantic letters to their people in Philippines or India and listening to the fairytales about their software problems they with all their might trying to solve. Ridiculous pack of crooks and thieves!

There is a ChargePoint station near my apartments, and it's very close. Sure, it's in a parking garage that charges per hour, but it's convenient.

The first problem is that one of the two chargers was broken. It didn't charge. I reported it. They said, via email, "we fixed it." They didn't fix it, they just marked it as completely broken in the app. The cord, which was merely inoperable before, was physically cut. Was it ChargePoint? Probably not, probably some weird homeless person, but whatever.

Then, the clips that keep the chargers in the car were ALSO cut at the a similar time, so the chargers can't clip into the cars. As a result, some random jerk unplugged my car today, wasting 2+ hours of potential charging time.

I have reported this, AGAIN, but they clearly don't do even cursory inspections and do not care about, at least, this location.

So much time wasted having my car unplugged and also just not being able to get a charger because only 50% of them are even available at this location.

Nach einmaliger Nutzung wird vorraus für Folgemonat abgebucht und man kann sich Wochen mit dem Service ärgern bis das Geld zurück kommt. Zudem wird der Preis an der Ladesäule und in der App nicht immer korrekt angezeigt und etwas anderes abgerechnet...nie wieder

After five years of loyalty, I’ve finally run out of juice. If you’re looking for a company that can actually conduct themselves professionally, keep driving—because this experience has been a total short circuit.
For 3 years, we’ve dealt with "on and off" issues that were fixed, but after extensive waits. But the current situation is the final straw. Three months ago Dec 2025), our IP address was blocked, and we’ve been stuck in neutral ever since. Despite eight emails and detailed photos of our IT configuration, their support remains completely grounded.
Their "help" is nothing but a series of low-voltage AI platitudes. After two months of silence, they had the audacity to ask if we’d tried "disconnecting the VPN." We don’t have a VPN. Asking that after sixty days of no questions for troubleshooting is a massive revolt against common sense.
Their support team is clearly overloaded—a fact they admit often in their emails—which means your concerns will just sit in a dead zone. Consider this a warning light on your dashboard: don't get plugged into this nightmare.
I’m moving on to a provider that actually has some spark. May the electron gods smile upon you, because this company certainly won’t.

ChargePoint charges my boys cards, 2 evs, an extra $50 everytime they charge and then refunds the money a couple days later. I am using Greenlight and trying to teach them to be responsible but CHARGEPOINT SUCKS! Its ridiculous. It costs $30 to get a full charge. Both my boys plan their miles and save their money accordingly. Then Chargepoint leaves them stranded at the pump everytime they dont have at least $100 in their account. Its ridiculous for them to put a hold on a card then keep your money and leave kids stranded. Horrifying experience when they are trying to travel outside the area especially. Big CHARGEPOINT SUCKS!! They deserve it!!

Can’t recommend there services. They would not help at all with a repair just out of warranty. ( 2 years ) Price for the part outrageously expensive. No one willing to work with us.

Falsche Abbuchungen in NL bei mir. Habe meinen Account in der App sofort stillgelegt und dann den kaum zu erreichenden Support kontaktiert. Haben so getan, als wollen sie mir sofort helfen und das Geld, (mehr als 200Euro) auf mein Konto überweisen. Ticketnummer für den "Fall":gibt es auch. Das war im Oktober 2025, seit dem ist nix passiert. Habe noch 2x angerufen und immer hat man so getan, dass der Teamleiter jetzt Bescheid bekommt und das sehr schnell geregelt wird. Solche Betrüger, absolut abzuraten, ist von diesem s*** Verein! Hoffentlich gehen die bankrott

Vorsicht!!! Es werden hohe Beträge wegen angeblicher Ladevorgänge in London abgebucht. Der Kundenservice ist furchtbar. Man hat mir dann erklärt, man wolle mir schon mein Geld zurückzahlen. Das ist aber nie passiert. Ich werde Strafanzeige erstatten und mein Geld gerichtlich zurückholen.

Dont rely on this charger.. they are poor in quality.. they look great in appearance.. but working is bad.. they replaced 2 times.. for each replacement it would take 7 business day.. just imagine.. im completely isolated with this dumb product.. the customer support simply say we will process..it will take week days..