Charles Taylor Opiniões 20

Despite the surge in claims due to the Middle East situation, our travel insurance claim was processed efficiently and settled within a reasonable timeframe. Communication was clear, prompt, and reassuring throughout. The team demonstrated professionalism, empathy, and strong customer focus during a challenging period. Thank you for your excellent service—highly recommended.

Trying to get in touch with them for over 3 weeks. no response on emails and they don't pick up the phone.

Very poor service. Don’t work with them or their adjusters. They will find a way to screw you out of money.

⭐ 1 Star – Unjustified Mandatory Video Interview

I was informed that my claim would not be progressed unless I attended a live video interview, described as “obligatory”.

I requested clarification of the legal or contractual basis for making a video interview mandatory and offered to complete secure, industry-standard written identity verification instead. No clear justification was provided, and no explanation was given as to why alternative methods were unacceptable.

There is no general UK law that makes video interviews automatically required for insurance claims. While insurers are entitled to verify identity and investigate claims, those requests should be proportionate and properly explained.

The handling felt unnecessarily rigid and lacking in transparency.

Worthless company.

Stay away from them.

Don't buy anything from them, you're buying air.

This is the worst insurance experience I’ve ever had. They represent Scoot and this has made me never want to fly with Scoot again. The agents are useless and do not even review the information, what a waste of time.

Charles Taylor aviation represents Scoot airlines compensation, and they do a terrible job of it. Very poor customer service which has left me with an awful opinion on both Charles Taylor and Scoot. No regard for those using their services

Great customer service and fast on their results

Really poor service, poor portal. No help given my the staff there. Would avoid

Charles Taylor have offered £25,000 in compensation, despite being insured for £250,000 plus. The estimated building costs according to the builders and surveyors to rectify all the defects inour new build property, are in the region of £300.000.
This Company are not registered with the Financial Conducts Authority.

They don’t pay claims in a timely manner. They do not respond to emails.

My claim for major structural defects under my 10 year Warranty has been with Charles Taylor Adjusting services for 2 years, and no remedial work has been done.
The Financial Conducts Authority on its website states:
“Charles Taylor Adjusting is no longer registered with the FCA as an appointed Representative of an authorised firm, and can no longer carry on regulated activities. Do not start to do regulated business with an AR that is no longer registered”
We have escalated our complaint to Lloyds of London, our MP and the Secretary of State, all taking an interest.
An absolutely appalling Company.

The most incompetent staff and company I have ever come across.

I have possible subsidence they are ment to be sorting 5 YRS LATER and no where near having it sorted, now having major damp issues due to the subsidence. In 5 yrs I've been dealing with 6 different people as they leave and no one informed me......but looks like I could be on number 7 as not heard from anyone since July 22. I am unable to complete any extra work on the house till this is sorted.
DO NOT DEAL WITH THEM...
ABSOLUTELY JOKE OF A COMPANY IVE EVEN HAD THE SENIOR PERSON DEAL WITH MY CASE... 🤣🤣🤣

I contacted Charles Taylor by phone on 4th August to submit a claim on my Insure & Go annual travel policy. The call handler said they would email a claim form. A month later, and despite several email follow-ups from me, no claim form has been sent. On each occasion I have received an auto-response and nothing more. The company now does not even answer the phone. These deliberate delaying tactics are unacceptable and amount to sharp practice.

We submitted a claim for a building defect and felt like we were hitting walls at every corner until the claim was picked up by Richard Butler at Charles Taylor.

Richard was kind, extremely responsive and just a breath of fresh air in what has otherwise been an incredibly frustrating experience. I’m so grateful to have had him on our account.

Easyjet has cancelled our flight and we made an insurance claim from Charles Taylor by phone. The operator was friendly and patiently answered all our questions. The process was easy and we received the money on the same day! Who would have believed that!

Disgraceful company.
Water damage from our bathroom which leaked through the ceiling into the dining room on the 3rd of June. I have video footage of this happening! Constantly having to chase Mr Downham who is the supposed manager!!!! Never returned calls, false promises of some form of contact from his colleagues and reception staff to then finally be told on 21st September that I should contact previous insurers to make a claim as apparently there is evidence of it leaking previously??? What evidence and where? I asked for the report and it was refused. Bearing in mind this Happened on the 3rd of June and I have been insured with current insurers since March. Very stressful situation to be in and unable to sort my house out. I can now only warn people do not use or buy insurance from any company that uses this terrible and nasty company as you will not get anything other than treated like crap and a whole pack of lies from start to finish.
Absolutely disgusting and very much let down.

What an awful company.No communication and totally unprofessional!!! Had a house fire nearly SEVEN WEEKS AGO. Nothing has been done! No cleaning, nothing. Have tried communicating by phone , e mail to the loss adjuster who seems uncontactable. He never returns calls or emails and staff in the office give false promises of him calling us back. Getting really sick of not knowing what the hells going on. Meanwhile living in a smelly burnt house, which we have tried to scrub clean ourselves. My grandchildren keep treading on the gripper as we have had to remove the carpet!!! Do not use this unprofessional bunch.

Review: Charles Taylor General Adjusting Services

I am actually a customer of Grove and Dean and submitted a house insurance claim against a damaged carpet. I ended up being passed down the line to these guys.. An experience I won't forget!!

The absolute worst organisation I have ever had to deal with... Here are few things I have to say...

- Promised callbacks that never happened
- Constant chasing them via phone and email
- Absolutely zero empathy to our domestic situation
- Arguing with one of their senior claims handlers about the fact that carpet underlay can' t be damaged by a split coffee... (One of the most ignorant people I have spoken to)
- For me as a customer, this man just seemed to enjoy making things difficult
- Feeling like I was inconveniencing them
- Being spoken to with constant jargon and feeling stupid as I didn't understand what they were on about... (Me and my wife together couldn't understand their correspondence)

Finally I have the funds in my bank account to cover the carpet replacement. I was out of pocket for 2 and a half weeks, when their senior claims handler said it would take 5 days... Start to finish a massive stress and as a result I will be cancelling my account with Grove and Dean asap. Lesson learned to not go cheap with home insurance and hopefully I will never have to deal with this company ever again.