Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My items are lovely quality, the colour is beautiful . I can wear the pieces together or separately. I have two of these now in terracotta and black.

A empresa respondeu

Classificada 5 em 5 estrelas

The Maia top and skirt I bought are great! Nice quality and a good fit. Have not yet worn or washed so don’t know how well they will keep their shape, but I am pleased so far with the lovely drape... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Cannot rate this company anymore if I tried! I’ve recommended it to so many people! Even abroad! The items I currently have are the Maddie shirt in navy, Maya shirt in jeans blue, ligia shirt in Frenc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de roupa

Escrito pela empresa

NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

157 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Delivered on time

Delivered on time . Lovely top . Beautiful fabric . Very happy

18 de julho de 2025
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Resposta da Charli

Thank you for your feedback!

We’re delighted to hear you’re happy with our service.

Kind regards,
Charli Customer Care Team

Classificada 1 em 5 estrelas

I bought a super cute very expensive…

I bought a super cute very expensive blouse.
Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad got first response, had to answer very many questions while I had told all that in my first mail! Then I asked for response 3 times kreer but no reply.
Finally, after my last mail, I get a reply with the response that there is no way I complied with the washing regulations. So the bottom line is that I am lying!!! They are offering me 15% discount on my next purchase. So this is going nowhere!!!

10 de julho de 2025
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Resposta da Charli

We’re really sorry to hear about your experience and completely understand your disappointment. It’s never our intention to make you feel unheard, we always aim to resolve concerns as fairly and kindly as possible. We appreciate your feedback and will share it with our team to improve how we handle similar situations in the future.

Kind regards,
Charli Customer Care Team

Classificada 1 em 5 estrelas

Never got the dress i order

I order a dress for $300 & never got it. Sent an email to the company & never got a respond. Will take legal help to sort this problem. Is the website fake?

4 de julho de 2025
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Resposta da Charli

We’re very sorry to hear you haven’t received your order — this is certainly not the experience we want for our customers.

Please contact us directly at estore@charli.co.uk
With your order details so we can investigate and make this right as quickly as possible.

For extra help, just click the “?” widget on our website — all details are there and you can contact us by clicking on the email widget. Or via our Contact Us page, and we’ll be happy to assist.

Kind regards,
Charli Customer Care Team

Classificada 4 em 5 estrelas

I’ve just received my first Charli…

I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cuff buttons and I even got 10% off for my first order!! Next day delivery fee was quite steep but absolutely worth it with the discount :)

3 de junho de 2025
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Resposta da Charli

Thanks for your review Kirsten! Just so you know we offer a Tracked 24 service via Royal Mail also which takes 1-2 days in addition to the guaranteed next-day UPS service. Hope you love wearing your new Libby Shirt !
Best Regards,

Daniella
Charli Customer Services Team

Classificada 5 em 5 estrelas

Love the outfit

Love the outfit, it goes perfectly with my summer wardrobe. I have a few charli pieces and I’m always impressed with value, given they’re good quality too.

14 de maio de 2025
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Resposta da Charli

Thanks for the 5-star review!
We are so glad you have enjoyed your purchase
Kind Regards,

Daniella
Charli Customer Care Team

Classificada 5 em 5 estrelas

Effortless

I recently discovered Charli and I’m genuinely impressed. I picked up a few of their shirts and absolutely love the fit and quality. I rarely leave reviews, but felt I had to this time. It’s refreshing to buy from an independent brand instead of ending up with the same high street pieces everyone else has.
I don’t have much time to shop, but Charli makes it effortless. Great experience overall!

29 de maio de 2025
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Resposta da Charli

Thank you so much for your kind words. We're so happy you love Charli!

Classificada 5 em 5 estrelas

I’ve always loved Charli - keeps getting better!

I love Charli and have been a customer for years. The fabrics are always great, wash really well and the clothes are effortlessly gorgeous. I’ve just received my order for my upcoming holidays and my summer wardrobe feels complete!

29 de maio de 2025
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Resposta da Charli

We’re so happy you’re loving Charli. Thank you for your kind words!

Classificada 5 em 5 estrelas

Great business who produce high quality…

Great independent business with strong ethics who produce high quality merchandise.

Having ordered from them on multiple occasions for my partner I can say that the process was seamless.

I did note some negative reviews on here and I would question the validity of them based on my experience with the Company.

9 de abril de 2025
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Resposta da Charli

We’re so grateful for your support. Thank you for choosing Charli!

Classificada 5 em 5 estrelas

Beautiful Quality & Seamless Experience

Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the whole online shopping experience was smooth and personal. You can really tell there’s care behind both the product and the brand. Highly recommend!

29 de maio de 2025
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Resposta da Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Classificada 5 em 5 estrelas

Lovely Product

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I can pretty much wear them anywhere, be it out with friends or to the office - there's nothing to fault really. Got asked several times where I got the shirt from already.

18 de maio de 2025
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Resposta da Charli

Thank you for your kind words. We're so happy you're loving you Marlowe Shirt!

Classificada 5 em 5 estrelas

I recommend this brand and have had a…

I recommend this brand and have had a great shopping experience. Got the Lyla crochet set. Well packed and the next day delivery worked out so very happy to have it for my summer holiday!

22 de maio de 2025
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Resposta da Charli

We’re so grateful for your support. Thank you for choosing Charli!

Classificada 5 em 5 estrelas

Amazing brand and really great quality

Amazing brand and really great quality! I shop from them a lot and always great quick delivery and customer service. Products are exactly as described on website!

29 de maio de 2025
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Resposta da Charli

Thanks for the thoughtful review! We’re really grateful for your support :)

Classificada 5 em 5 estrelas

Great experience and dresses ❤️❤️❤️

I recently bought 2 summer dresses (Gigi in black and juno in red) from Charli London. Absolutely love love love… everything arrived on time and the quality is great. Would recommend

21 de maio de 2025
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Resposta da Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Classificada 5 em 5 estrelas

Love every item I own!

Love every item I own from Charli. Literally my fave go to label for pieces that nod to trends but that also have a timeless quality. (Hence so many of their pieces in my wardrobe 🤣)

9 de maio de 2025
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Resposta da Charli

Thanks for the lovely review! We’re so glad you’re enjoying your Charli pieces.

Classificada 5 em 5 estrelas

Really happy with my Charli jumpsuit…

Really happy with my Charli jumpsuit which arrived today and in lovely packaging. Perfect holiday outfit. Highly recommend.

28 de maio de 2025
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Resposta da Charli

We're so happy you love your purchase. Thank you for taking the time to leave a review!

Classificada 5 em 5 estrelas

Great service

I made a few purchases from Charli with no issues at all, I've been using the clothes all the time as they have good quality and are very comfortable. Prompt responses from the customer service when needed and quick delivery.

16 de maio de 2025
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Resposta da Charli

We’re so grateful for your support. Thank you for choosing Charli!

Classificada 5 em 5 estrelas

Good quality and versatile pieces

I bought the billie tee and loved it so much I just got the second colour! Its the perfect material for spring/summer. Shipping is quick too :)

28 de maio de 2025
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Resposta da Charli

So glad to hear that you're loving Charli!

Classificada 5 em 5 estrelas

Love my purchase and can't wait to buy more!

I bought the Marlowe shirt in a M/L after seeing it on socials, and I must say, the fit and quality are perfect! It's a great shirt which can be dressed up or down depending on the occasion. Would definitely recommend purchasing from Charli and can't wait to buy more!

26 de maio de 2025
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Resposta da Charli

Thank you for your kind words. We're so happy you're loving your purchase!

Classificada 5 em 5 estrelas

Great Quality & Fast Delivery

I recently bought the Solange dress and it was just beautiful. Amazing quality & super speedy delivery. Can't wait to buy more from Charl!

16 de maio de 2025
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Resposta da Charli

Thank you for your support! We're glad you're enjoying your Solange dress.

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