Cheapasmokes Opiniões 3510

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First time ordering from Cheapasmokes and the experience was great! Decided to give Cheapasmokes a try after always checking out the website and I'm happy with my order, will definitely order from... Ver mais

Classificada 4 em 5 estrelas

Relieved that after hours of sifting through scam sellers/looking for red flags on other sites like the ones who steer you away to pay via bank info sent by e mail and using e-commerce as any crook c... Ver mais

Classificada 5 em 5 estrelas

Went to six supermarkets (my brand - Chesterfield - is not available in local tobacconists) and couldn't buy my usual cigarettes on the run up to Christmas. Cheapasmokes to the rescue! Ordered o... Ver mais

Classificada 5 em 5 estrelas

The order was my first with cheapsmokes and rather late in the day. However delivery was made as stated the next day. In addition the price quoted was lower than other similar companies So a... Ver mais

Informações sobre a empresa

  1. Tabacaria
  2. Charutaria
  3. Loja de cigarros electrónicos
  4. Fornecedor de tabaco
  5. Loja de cigarros eletrónicos

Sobre Cheapasmokes

Escrito pela empresa


Cheapasmokes, a small family business trading on the high street and online. Retailers of tobacco products including cigarettes, cigars, hand rolling tobacco, pipe tobacco and all smoking accessories.

We stock an extensive range and aim to be the lowest price across our product range. We also aim to offer the best customer service possible, with email and phone support available.

Next day working delivery is available*.

Telephone Sales 8am to 4pm Mon/Thu and 12pm Friday.

Highest quality customer service.

*Order must be completed before 3pm Mon-Thu and 12pm on Fri. VISIT OUR SHOP SHOP CIGARETTES SHOP TOBACCO SHOP CIGARS

All our products are UK duty paid and compliant with UK Track & Trace legislation.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Always a pleasure to deal with you at…

Always a pleasure to deal with you at all times Lee very super friendly 🔝 quality seller & products very super lightening quick delivery 🚚 packaged 📦 very super well done will definitely always return & use again & again as I need these on a regular basis so looking forward ⏩ to dealing with you again pretty 🔜 big thank you Krishna 😀

22 de janeiro de 2026
Classificada 1 em 5 estrelas

Absolutely terrible service avoid at…

Absolutely terrible service avoid at all costs no item 6 days after purchase then demanded refunded from Lee he starts showing me attitude after arguing for ages he finally accepts his mistake and gives me a refund with no apology no nothing Shop elsewhere save yourself the hassle ive been shopping here for quite a while i wouldn't have if I knew they were like this

13 de março de 2026
Opinião espontânea
logótipo da Cheapasmokes

Resposta da Cheapasmokes

We’re sorry to hear you feel this way, but we do need to clarify the situation.

Your order was dispatched promptly and was already out for delivery when you contacted us requesting a refund. Despite this, we acted immediately on your request by arranging a Stop & Return with Royal Mail, which was successfully confirmed. We also advised you that a full refund would be issued once the return was processed.

Throughout this process, we made every effort to assist you quickly and resolve the matter in line with your request. However, we did receive multiple messages containing inappropriate and abusive language, which is not acceptable toward our staff.

We’re always happy to help and resolve genuine issues, but we do ask that communication remains respectful.

Your refund has been processed as promised, and this matter is now closed.

The Cheapasmokes Team.

Classificada 5 em 5 estrelas

Reliable and great proce

I will definitely be using this company regularly. Competitive prices, easy website. Fantastic delivery too. And letterbox friendly. Very important these days so you don't have to wait in. Excellent

28 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Relieved,legit...unlike many

Relieved that after hours of sifting through scam sellers/looking for red flags on other sites like the ones who steer you away to pay via bank info sent by e mail and using e-commerce as any crook can...to have ordered and received. One cigar was bent though in a sample bag of cubans and 2 of 8 packs was missing for backwoods cigars,they quickly sent these in 2 more days but that didn't meet the 48hr delivery I'd paid for on the full order ,so if I'm knit picking that's why 4 stars.
However, I'm happy that communication was good the whole time and I did indeed get what I paid for. So many fake sites out there, always do ur research guys n gals. But Cheapasmokes is safe 😊. Always smoke in moderation though, with a healthy diet and excercise.

14 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

I highly recommend this Company for its excellent service.
Orders are always dispatched immediately and have never failed to reach me on the next working day.

12 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not recommend!

Update per their Google reply...........

I understand you get things "whole sale" or from "the manufacturer/supplier" but......
You physically handle all of the tobacco to weigh it, bag it in a zipper bag, than place it in another pouch to post it!
You would see/notice that the tobacco is DRY, or just "little bits" whilest the packing process! After the first issue in the order, I rang and you said "itv was the end of that batch, I'll open a new one and post it today for next day delivery"
I got it, and it was absolutely perfect!
As "an owner," If you notice a flaw in your
product, contact the supplier/distributor, and get it replaced! They'd always going to be "bad batches!"

It's that judgment call from you specifically is why I will no longer order or recommend cheap smoke again!
I'd prefer to pay the extra £4 for the exact same thing and actually get the FRESH tobacco that's advertised!
If its "not fresh" when you package it, I wouldn't sell it to the customer!
From a successful restaurateur; quality, presentation and customer service is a must! Which your company fails on and is extremely disappointing!

I've ordered from this company every month and is lways the same thing. Pretty fast delivery and USED TO BE very good/fresh tobacco!
Last month, I received my Georgia blend, and it was "shake" (all dried up pieces)
(VERY dry!)
I rang and they sent me another order.

This month, the exact same issue, but I'd say maybe half at most is semi moist/fresh, and the rest is just "the bottom of the jar" kinda tobacco!
I work 12hr shifts until Christmas and don't have the time to deal with serving neck, calling and waiting on new "fresh" tobacco! (Again)

Very disappointed in the lack of consistency!
I found others that do the same product that's the same price range and will try them out the next go around!

12 de dezembro de 2025
Opinião espontânea
logótipo da Cheapasmokes

Resposta da Cheapasmokes

Thank you for taking the time to explain your concerns in such detail.

We’re genuinely sorry to hear that your recent orders haven’t met your expectations, especially after previously being happy with both the product and our service. We understand how frustrating inconsistency can be, particularly when you’re working long hours and don’t have time to keep chasing replacements.

Tobacco blends can naturally vary in cut and moisture from batch to batch, and seasonal conditions can also affect how they present once opened. That said, when you contacted us previously, we were happy to replace the order straight away, and we’re pleased that the replacement arrived in the condition you expected.

We never knowingly send out substandard product, and we do take feedback like this seriously. While we do our best to ensure consistency, some variation is unfortunately unavoidable with this type of product.

We appreciate your past custom and are genuinely sorry to hear that you’ve decided to try elsewhere. If you do choose to order from us again in the future, please don’t hesitate to contact us and we’ll always do our best to help.

— Cheapasmokes

Classificada 5 em 5 estrelas

Great customer service

Had to buy white tipped cigs for a stage production - ordered the wrong ones and had to sort it out/do some research. Lee at Cheapasmokes was really responsive and helpful. Very impressed with the customer service.

21 de novembro de 2025

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