Things go wrong with deliveries, it's the nature of relying on a whole series of events you have marginal control over, generally in another country. Our parcel went missing but Mia followed through o... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Mia, my contact at Chicshouse did an excellent job at keeping in touch with me about my order. Even though I didn’t receive my order, she made sure I got a replacement as quickly as possible. Excellen... Ver mais
A empresa respondeu
Lexi, is the customer service representative that made me feel comfortable through this whole transaction. She never let me waiver, and kept me assured. Kudos to you Lexi. This specific product is... Ver mais
A empresa respondeu
Awful. I ordered 2 books back in December, and I just got one of them a couple of days ago after countless apologies. The other book I was told, has been removed from the shelf and I have 2 options... Ver mais
A empresa respondeu
3,9
Bom
32 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Things go wrong with deliveries, it's how you fix it
Things go wrong with deliveries, it's the nature of relying on a whole series of events you have marginal control over, generally in another country. Our parcel went missing but Mia followed through on the search and then replaced it. You can't ask for more than that.
16 de março de 2026
Opinião espontânea
Resposta da Chicshouse
Dear scott
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Excellent customer service
Mia, my contact at Chicshouse did an excellent job at keeping in touch with me about my order. Even though I didn’t receive my order, she made sure I got a replacement as quickly as possible. Excellent customer service by her.
3 de março de 2026
Opinião espontânea
Resposta da Chicshouse
Dear Travis
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Awful
Awful. I ordered 2 books back in December, and I just got one of them a couple of days ago after countless apologies. The other book I was told, has been removed from the shelf and I have 2 options:
1. Receive a 20% refund of my purchase for that book
or
2. Find another book on their site of the same price, and they will expedite the shipping. (Mind you, I had already paid for expedited shipping at the beginning of the order back in December.) DO NOT trust them. It seems like a small business that is in over its head. They cannot provide or refund the product.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Chicshouse
Dear Demitric
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Resposta da Chicshouse
Dear Katrina
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Update
Update: I received what I ordered, it's excellent, I will buy again.
27 de janeiro de 2026
Opinião espontânea
Resposta da Chicshouse
Dear Mxxx Xxxxc
We are honored and grateful to learn that you are willing to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
I have been waiting patiently for my…
I have been waiting patiently for my book and I can’t wait to begin my journey in it , thank you
27 de janeiro de 2026
Opinião espontânea
Resposta da Chicshouse
Dear Tru
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Sometimes Things Don't Work Out
While I was not able to get my item on time, Chicshouse gave me the option to cancel the order without any question at all. Not my usual mailorder experience.
19 de janeiro de 2026
Opinião espontânea
Resposta da Chicshouse
Dear Johnny B
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They have amazing products
They have amazing products, very lovely would buy from them again. And if you ever need help customer service is top tier!!
17 de janeiro de 2026
Opinião espontânea
Resposta da Chicshouse
Dear Zaniyah
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Resposta da Chicshouse
Dear Twyla Varnado
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
THIS PLACE IS 100% A TOTAL SCAM
THIS PLACE IS 100% A TOTAL SCAM. I ordered a book called "Pussypedia: A Comprehensive Guide". I wanted to surprise the wife (who is a DOMINATRIX and I thought it would be great for her dungeon) for XMAS. I even paid a $15.99 upcharge for "VIP SHIPPING". A few days from XMAS I realized I still had not got an updates. I reached out and they apologized and said that "because of demand its on back order, please allow 7-10 days for us to get this out to you".
So I did that.
And they offered me 15%. After the time passed I reached back out and they said "sorry about that, let me offer you $8 off once it ships" and I said "nope. Just give me a refund". Then I get a response of "please let us ship this to you, we will give you a 15% discount. So its gone from 15% ($6.50) to $8 and then back to 15%.
I refused the discount, told them I dont think they are an honest business and I am not sure they even have the book. Then a woman named MOLLY reached out to me and said she would give me a refund IF I give her a good review.
SO I AGREED BECAUSE SHES HOLDING MY REFUND HOSTAGE
and I got my refund today... and now i am giving them what they deserve. 1-STAR.
because that is all they deserve.
20 de dezembro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Phoenix
We are deeply sorry that our customer service response and processing speed did not meet your expectations.
We take your feedback very seriously and will further optimize our processing procedures, improve response efficiency, and ensure more efficient and considerate follow-up service.
If your issue remains unresolved, please contact us via the following email address. We will prioritize your response and ensure you receive a satisfactory response as soon as possible:
Customer Service Email: olivia@clientcare2025.com
We will strive to improve and do our best to provide you with a more secure shopping experience.
Best regards
Olivia
scammed
I never got what I ordered just run around on when it would be shipped Never got money back
27 de novembro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear OK Wrecking
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Dishonest Company - zero customer service
Ordered a book from them in early December after reading their shipping policy (3-5 to process order and ships the next day after processing) it’s been 25 days and nothing. I’ve emailed them 3 times and zero response. Had to open a chargeback to get a refund.
5 de janeiro de 2026
Opinião espontânea
Resposta da Chicshouse
Dear CK
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Terrible experience
Terrible experience. I ordered a product assuming this was a legit company but received nothing in return.
This company chicshouse operates focusing on American customers, has a UK address but is located in China. Do not do business with this place. They shouldn’t be allowed to sale to us.
14 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear S. Garret
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
The customer service was very helpful…
The customer service was very helpful via email and very prompt in time.
10 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Shannon
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service!
I was so excited to get my new planner, but it was lost in shipping. Although I did not receive my order, Molly was very responsive to my request for an acceptable resolution. I’d not hesitate to do business with her company again in the future.
21 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Sabrina
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Nice Experience
My experience with Chicshouse was great. I had a problem & the communication with the company was great. 👍🏾
15 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Phelicia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
3 Things I Can Appreciate
1. Placing the order was easy. 2. I received my package in good shape, though a few items were out of stock that I ordered. 3. I was offered a full credit towards a new order after a few emails were exchanged.
11 de agosto de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Rashanda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Good Customer Service
1 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear SteveR,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The representative was gracious and helpful!
Thank you so much! I received my much anticipated package on time and without incident. The tracking process was exceptionally accurate. It took a bit of time to receive, but the package was in good shape upon arrival and my book in excellent condition. Thank you! It was a pleasure working with you!
8 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Monica,
Thank you very much for your positive feedback.
Knowing that you had a smooth and worry-free delivery experience is a testament to our rigorous shipping process.
🚚 We will continue to optimize our delivery system to ensure stable and efficient logistics services for you and all our customers.
If you have any questions or suggestions, please feel free to contact us. We will be happy to assist you.
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
Company never delivered my original…
Company never delivered my original items. After a lengthy series of emails, where I was polite while they were condescending, I kept my patience for quite some time. A refund was never offered. They told me my original items were no longer in production, yet they remain for purchase on the website. They then offered a discount code, which I repeatedly tried to utilize but would not work on the website. When I asked about it. They told me "we cannot tell you how a discount code works". EXCUSE ME. You type it in at delivery. This company is scam. Has poor customer service. I NEVER write bad reviews because who has time for this negative energy. But I am so done. Do not waste YOUR time or money purchasing from here.
8 de outubro de 2025
Opinião espontânea
Resposta da Chicshouse
Dear Krayla,
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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