Chillzones Opiniões 

Resposta da Chillzones

17/05/2026

Hey Ethan,

We did respond to your email earlier today, but I’ll attach the message below here as well in case you haven’t seen it yet:

“Hey Ethan,

Hope you're having a good weekend!

Thank you for the detailed email, and rest assured I will make this right.

If you could send over a photo/video of the issues, I will pass them on to the team and potentially be able to get replacements sent out as soon as Monday. I will also have the case sent out, as that should have been included.

Looking forward to hearing from you :)

All the best,
Alex
Customer Care Team
Chillzones"

We look forward to resolving this for you as quickly as possible.

Best regards,
Alex

Resposta da Chillzones

14/04/2026

Hey Gavin,
Hope you're doing well!

As mentioned in our emails, you received a tracking number for your order, which included two other items — this is why the tracking was provided. The item that wasn’t dispatched was unfortunately out of stock, which was a genuine mistake on our part, and we’re really sorry for that.

We provided a full refund for this item as soon as we realised it was unavailable. We also offered to send it out once it’s back in stock as a goodwill gesture. At the moment, we haven’t restocked it yet, which is why it’s currently unavailable on our store.

All the best,
Alex
Chillzones

Resposta da Chillzones

14/04/2026

Hey Elizaveta,
Hope you're doing well!

Knock-off versions of some of our products can be found on the platforms you’ve mentioned, as is the case with many products these days. However, they often differ in ways beneath the surface, such as magnetic strength, durability, and overall quality. We take pride in ensuring our products meet a higher standard.

As noted, we were happy to offer a full refund upon return, or a 50% refund without requiring the item back, which we can see you opted for.

All the best,
Alex
Chillzones