From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it... Ver mais
A empresa respondeu
I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line. Chimes promised delivery... Ver mais
A empresa respondeu
From the moment we firtst entered the showroom to the final delivery of our purchase the service was second to none. Really please with our garden set. Very high quality. We did have a minor issue wit... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
Informações de contacto
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Reino Unido
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Excelente
693 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Chimes Home & Garden Ltd
Dear Coral,
Thank you for your kind feedback.
We’re so pleased to hear that you found our staff friendly and helpful. We’ll be sure to share your comments with the team, as it will mean a lot to them.
We look forward to assisting you again in the future.
Kind regards
Chimes
Outstanding customer service and…
Outstanding customer service and quality of products.
20 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Erik,
Thank you for your wonderful feedback.
We’re thrilled to hear that you’re happy with both our customer service and the quality of our products. Your support means a great deal to us, and we look forward to serving you again in the future.
Kind regards
Chimes
The operative who I spoke with and in…
The operative who I spoke with and in placing my order was very helpful with information and in helping me place the order
27 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Peter,
Thank you for your kind review.
We’re delighted to hear that our operative was helpful and provided you with all the information you needed when placing your order. We’ll be sure to pass on your feedback to the team.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Chimes
Great service and very good quality…
Great service and very good quality garden furniture ! Very quick delivery
25 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Gill,
Thank you for your great review. We're so glad to hear you were happy with the service, the quality of your garden furniture, and the quick delivery. We really appreciate your feedback and hope you enjoy your furniture for many seasons to come.
Kind regards
Chimes
Seamless experience
Seamless experience - the quality is amazing. Exactly what I was looking for!
25 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Charlotte,
Thank you for your wonderful feedback. We're so pleased to hear that you had a seamless experience and that the quality met your expectations. It’s great to know you found exactly what you were looking for. We hope you enjoy your purchase, and we look forward to helping you again soon.
Kind regards
Chimes
Staff was so helpful garden furniture…
Staff was so helpful garden furniture quality was superb delivery gus went over and above
18 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Paul,
Thank you so much for your kind words. We're delighted to hear that you found our staff helpful and that you were pleased with the quality of the garden furniture. It’s especially great to know that our delivery team went above and beyond to make your experience even better. We truly appreciate your feedback and hope you enjoy your furniture for many seasons to come.
Kind regards
Chimes
Order 3 months in advance
Order 3 months in advance, half the items were missing on the delivery date. Informed they were unavailable despite having 3 months to fulfill the order.
Service by staff at depot friendly and helpful. White service £99 was worth it and guys were great.
23 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Dawn,
Thank you for your feedback.
We’re very sorry that your delivery arrived incomplete, particularly as you had placed your order well in advance. After identifying that the parasol base you originally ordered online was not compatible with your parasol, we provided a number of alternative options. Unfortunately, the option selected was out of stock at the time, and we fully appreciate how frustrating this must have been.
Please accept our apologies that the delivery had to be split, with your parasol and base arriving two days later. That said, we’re pleased we were able to resolve the issue within two days and complete your order as quickly as possible.
It’s wonderful to hear that our depot team were friendly and helpful, and that you were satisfied with the white glove service. We will be sure to pass on your kind comments to the team.
Thank you again for your patience and for taking the time to share your experience.
Kind regards,
Chimes
Resposta da Chimes Home & Garden Ltd
Dear Amanda,
Thank you for your kind words. We’re so pleased to hear you had a great experience with our service.
We really appreciate your support and hope to assist you again in the future.
Kind regards
Chimes
Chimes 2nd purchase
2nd purchase and once again very pleased. Not only the price but quality. Delivery was as promised and Ray the driver was very courteous and professional.
26 de março de 2026
Opinião espontânea
Resposta da Chimes Home & Garden Ltd
Dear Dave,
Thank you so much for your continued support, we’re delighted to hear this is your second purchase and that you’re just as pleased.
It’s fantastic to know you’re happy with both the quality and value, and that delivery met your expectations. We’ll be sure to pass on your kind words to Ray, he’ll really appreciate the recognition for his courteous and professional service.
We truly value your recommendation and look forward to assisting you again in the future.
Kind regards
Chimes
Great company!
Ordered online which was quick and easy and then used the online chat to add additional items to my order.
Had to call to arrange delivery and they could not have been more helpful. They ensured that I did not pay an additional delivery cost for extra items I requested. The gentleman on the phone was friendly and helpful.
On the day of the delivery, received a call about arrival time and they were there just as stated. The two delivery men who build my table and chairs were efficient, courteous and friendly.
White glove service was definitely worth it.
Would highly recommend and use again in the future. Thank you Chimes
12 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Jennifer,
Thank you so much for your fantastic review. We’re delighted to hear that your experience from ordering online to delivery was smooth and enjoyable.
It’s great to know our team could assist you quickly via live chat and ensure everything was added to your order without any extra delivery costs. We’ll also be sure to pass on your kind words to our delivery team, they’ll be pleased to hear their friendly and efficient service made such a positive impression.
We’re especially glad you found the white glove service worthwhile. Thank you again for your recommendation, and we look forward to helping you again in the future.
Kind regards
Chimes
These guys are fantastic!
These guys are fantastic! The service is truly top class. Everyone is highly professional while still being friendly and approachable. The fitters are polite and go above and beyond, nothing is ever too much trouble. Ed and his team made sure everything was perfect, right down to the smallest detail. I’d highly recommend them to anyone looking for garden furniture or a pergola at a great price, with a smooth and hassle-free experience.
11 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Customer 2,
Thank you so much for such an incredible review. We’re absolutely thrilled to hear how happy you are with both the service and your overall experience.
It means a lot to know that our team, especially Ed and the fitters, made such a positive impression and went the extra mile to get every detail just right. We pride ourselves on delivering a friendly, professional, and hassle-free service, so your feedback truly means the world to us.
Thank you again for your recommendation, we hope you enjoy your garden furniture and pergola for many years to come.
Kind regards
Chimes
Extremely helpful staff
I am so happy with our purchases. The delivery team were amazingly helpful and took all the items into the garden to store safely. They were extremely polite, attentive and helpful. Would highly recommend.
25 de março de 2026
Opinião espontânea
Resposta da Chimes Home & Garden Ltd
Dear Consumer3,
Thank you so much for your kind words. We’re absolutely delighted to hear how happy you are with your purchases. It’s wonderful to know our delivery team made such a positive impression, they’ll be thrilled to hear your feedback.
We truly appreciate your recommendation and hope you enjoy your new items for many seasons to come.
Kind regards
Chimes
Egg…static
Bought an egg chair which is very comfy! Purchase & delivery process smooth. All good. Roll on summer 😁
9 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear C Holland,
Thank you so much for your lovely review. We’re delighted to hear you found your egg chair so comfy and that everything from purchase to delivery went smoothly.
Fingers crossed for plenty of sunshine, your chair will be ready and waiting for those perfect summer days!
Kind regards
Chimes
Resposta da Chimes Home & Garden Ltd
Dear Andrew,
Thank you for your kind feedback. We’re so pleased to hear that Lee and Nicky were extremely helpful. We’ll be sure to pass your comments on to them, they’ll really appreciate it.
Kind regards
Chimes
Great product really pleased with our…
Great product really pleased with our furniture. Delivered on time on the date we agreed. Delivery guys were very pleasant and accommodating.
Would highly recommend
13 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Nicola,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your furniture and that everything arrived on time as planned.
It’s great to know our delivery team made a positive impression too. We really appreciate your recommendation and hope you enjoy your furniture.
Kind regards
Chimes
If I could award 10 Stars I would as 5 is just not enough!
If I could award 10 Stars I would. Fantastic garden furniture and an all-round brilliant experience. The quality exceeded expectations, the price was a great deal, and delivery was right on time. Customer service was truly outstanding from start to finish. Would highly recommend!
13 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Amanda,
Thank you so much for such an amazing review. We’re absolutely delighted to hear that you’re so pleased with your garden furniture and that everything from quality and price to delivery and customer service met your expectations.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience. We hope you enjoy your furniture for many years to come.
Kind regards
Chimes
Outstanding communication and product
Outstanding communication, as I but my order in late on Sunday evening and they phone back with delivery service the next morning, that would take upto five days. The delivery company came exactly to the day and arrived first thing, the products where well wrapped which was good as the package was slightly damage in transport. My garden furniture where excellent and just what I expected, I definitely would use them again and recommend the company to anyone.
11 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Janet,
Thank you for such a detailed and thoughtful review. We’re so pleased to hear that our team could respond quickly and keep you informed, and that your delivery arrived exactly as expected.
It’s great to know the packaging did its job and that you’re happy with your garden furniture. We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards
Chimes
the customer service is second to none
10 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Avery,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our customer service. Your feedback means a lot to us and we’re always here if you need anything.
Kind regards
Chimes
Resposta da Chimes Home & Garden Ltd
Dear Mrs L Reeves,
Thank you for your kind feedback. We’re really pleased to hear you’re happy with the quality and that everything arrived well packed. We truly appreciate your support and hope you enjoy your purchase.
Kind regards
Chimes
After purchasing a beautiful garden set…
After purchasing a beautiful garden set last year we needed to replace the cover, ordered online very easily and was delivered by Chimes which I was not expecting. Fantastic company and would highly recommend to anyone wanting to purchase something nice for their gardens, huge display to fit everyone's budgets
5 de março de 2026
Resposta da Chimes Home & Garden Ltd
Dear Kim,
Thank you so much for your lovely review. We're delighted to hear that you found ordering the replacement cover easy and that it arrived smoothly. It's great to know you're still enjoying your garden set, and we truly appreciate your kind words about our display and range of options for different budgets.
Your recommendation means a lot to our team. We look forward to welcoming you back again soon.
Kind regards
Chimes
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.