After a very friendly and smooth process, i received my doll. She is absolutely perfect! Looks just like the picture and it’s great quality. The costumer service was incredibly helpful, answering al... Ver mais
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Leia as opiniões dos outros
The doll was a day late and also appeared smaller than 20 inches which is what I ordered. It's actually 18 inches.He also weighs less than 7 lbs 7 oz as stated in the description, He weighed 4 lbs... Ver mais
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We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... Ver mais
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I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee an... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Informações de contacto
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
3,9
Bom
48 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It did not arrive on time
It did not arrive on time. It was to be my daughter’s Christmas gift. She is 7. I still haven’t got it yet so I can’t even tell if we like it yet or not. She does know she has a gift coming late but this was all she ask for. Tracking isn’t even legit it seems bc it won’t tell me where it is. Also no one got back to us on that part 😞
10 de dezembro de 2024
Resposta da Chimidoll
Dear Customer,
First of all, thank you for your feedback, and we sincerely apologize for the delay in your order. Due to the high volume of shipments during the fourth quarter, delivery delays have occurred, and we completely understand your disappointment.
We are actively working with the logistics company to address this issue and prevent similar situations in the future. We will also ensure better communication and timely updates for our customers. Rest assured, we are doing our best to confirm the current location of your package and resolve this issue as soon as possible.
We sincerely apologize for the inconvenience this has caused, and we appreciate your patience and understanding. If you have any further questions, please feel free to contact us at kaijensen@chimidoll.com. We are here to assist you.
Wishing you and your family a joyful holiday season!
chimidoll
Resposta da Chimidoll
Dear Customer,
Thank you so much for your wonderful review! We’re so happy to hear that your doll arrived on time and that you find it beautiful. Your satisfaction means the world to us, and we’re grateful for your support.
If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new doll, and we hope it brings endless joy!
Warm regards,
ChimiDoll Team
Took longer than expected and bought as…
Took longer than expected and bought as a present but u can see inside the box and don’t want to open the box either so not sure if it’s what was expected
5 de dezembro de 2024
Resposta da Chimidoll
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Due to the high volume of shipments during the fourth quarter, the delivery time for parcels may have been delayed. We understand the importance of your purchase as a gift, and we specially packaged your order to ensure it’s ready to delight. We hope it brings the surprise and joy you intended.
If you have any concerns or questions about the product, please feel free to reach out to us. We’re here to assist you and ensure you are completely satisfied.
Thank you for your patience and understanding. We hope you and the recipient enjoy this gift!
Warm regards,
ChimiDoll Customer Support Team
Never received my order
I understand that it is the busy season and it’s not the company’s fault. They tried to send the package twice before letting me know they’d issue a refund. Both times my order was deemed too big for shipping, and when I emailed the company for help they responded pretty quickly. They were very helpful and understanding.
25 de novembro de 2024
Resposta da Chimidoll
Dear ,
Thank you for your understanding and support of our work. Your feedback is very valuable to us. We are also very sorry that the courier refused to ship the package in the fourth quarter due to the large size of the package. We are well aware of the inconvenience this has caused you and have done our best to help resolve the problem.
We are very grateful for your patience and understanding. As we communicated in the email yesterday, we have decided to refund you the full amount of your order.
If you have any needs or need further assistance in the future, please feel free to contact us at kaijensen@chimidoll.com and we will serve you wholeheartedly.
Thank you again for your support and look forward to providing you with better service in the future!
Best wishes,
ChimiDoll
I have not received my package as yet…
I have not received my package as yet and it is a
xmas gift for a child. When will I receive it
25 de novembro de 2024
Resposta da Chimidoll
Dear Pamela Freeman,
Thank you for your feedback. We are truly sorry that your shopping experience did not meet your expectations.
While processing your order, we noticed that the country listed on your shipping address was Austria, whereas it should have been Australia. Our shipping partner flagged this issue during the delivery process, and we attempted to contact you multiple times via email and SMS without receiving a response. Please note that certain email services, such as Microsoft's Hotmail or Lookout, may categorize our messages as spam.
To help resolve this issue, please review the shipping address provided in your order confirmation email and verify if it matches the correct information. For further assistance, kindly reach out to us at kaijensen@chimidoll.com, and we will promptly assist you in correcting the address and ensuring your order is processed successfully.
We sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to serving you better in the future. If you have any questions or need further assistance, please don’t hesitate to contact us.
Wishing you all the best,
ChimiDoll
Good Quality at a Great Price
This doll was very cute and good quality. It came with the clothes it was pictured in, which was awesome! I have gotten 2 other realistic babies for my daughter and this one was my favorite. The packaging was awesome! Already wrapped for Christmas with a cute card to go with it. It even came with a nook and bottle. So much more with this baby and at a great price!
17 de novembro de 2024
Resposta da Chimidoll
Thank you for your kind review!
We are delighted that you and your daughter love the doll. We are always committed to providing high-quality products and services, and it truly makes us happy to see your satisfaction. We're glad that the packaging and the additional accessories surprised you. If you have any questions or need further assistance, please feel free to contact us anytime.
Once again, thank you for your support.
Wishing you and your family all the best!
ChimiDoll.
I bought a gorgeous baby from them they…
I bought a gorgeous baby from them they are d so helpful go out of there way to help in any way the can then I bought a other two babies this time I asked for hair the color the style I got excited waiting they came quickly both were just as I had asked for and much more I can't recommend this company highly enough if you are thinking about buying one do so you I can promise won't be disappointed
16 de julho de 2024
Resposta da Chimidoll
Dear
Thank you so much for your lovely review and for choosing Chimidoll! 🌟 We're thrilled to hear that you love your gorgeous baby dolls and that our team could assist you so well. We take great pride in ensuring our customers are happy and satisfied with their purchases.
It’s wonderful to know that your latest babies arrived quickly and met your expectations. Your continued support and kind words mean the world to us.
If you ever have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your beautiful dolls!
Warmest regards,
The Chimidoll Team
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