Cigaustralia Opiniões 13

TrustScore: 2 em 5

1,9

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Informações sobre a empresa

  1. Tabacaria

Escrito pela empresa

Place an order today and we guarantee that you will enjoy our great cigarettes and the services that we provide!. Order cheap cigarettes online.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

13 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 1 em 5 estrelas

My cigs Australia tobacco was so wet…

My cigs Australia tobacco was so wet it's going to take days to dry properly, going to go right over it checking for mould never again.first time using this seller never again

1 de abril de 2026
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Hello,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the standard we aim to provide.

Could you please share your full name or contact our customer support team at support@cigaustralia.net so we can investigate this issue and assist you as soon as possible?

Classificada 1 em 5 estrelas

Never got a refund

Placed an order and was then emailed saying that their payment provider went down and they won’t be sending my order. Said I would receive a refund in 10 business days, 5 months later and 10,000 excuses and still nothing!! Buyer beware

21 de agosto de 2025
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Dear Karen Blackberry,

Thank you for notifying us about your problem.

We have carefully reviewed our records and, unfortunately, we were unable to find any orders, emails, or support requests associated with your name or email address in our system. For this reason, it is very likely that the order you are referring to was placed on a different website, not ours.

That said, we are always happy to help clarify the situation. Our customer support team will gladly assist you if you contact us directly so we can look into this further.

Please email us at support@cigaustralia.net
or call us at +61 3 9999 7374
(5:00 PM – 9:00 PM GMT, Monday–Friday)

We look forward to hearing from you and resolving any confusion.

Classificada 1 em 5 estrelas

They've kept my money and did not send…

They've kept my money and did not send my products

21 de agosto de 2025
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Dear Luke Moss,

Thank you for notifying us about your problem.

However we were not able to find any recent requests related to a lost order. Our customer support team will gladly assist you if you send an email to support@cigaustralia.net or give us a call at: +61-3-9999-7374 (5.00pm-9.00pm GMT, Monday-Friday).
Hope to hear from you soon!

Regards,
Client Support

Classificada 1 em 5 estrelas

I haven’t received any product after 4…

I haven’t received any product after 4 months also unable to contact this site

17 de janeiro de 2022
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Dear Client,

Thank you for notifying us about your problem. However we were not able to find any recent requests related to a lost order. Our customer support team will gladly assist you if you send an email to support@cigaustralia.com or give us a call at: +61-39-999-7374 (5.00pm-9.00pm GMT, Monday-Friday).

Hope to hear from you soon!
Regards,

Client Support

Classificada 5 em 5 estrelas

perfectly helps me out with the…

perfectly helps me out with the profitable purchase of my favorite brands of cigarettes at a surprisingly excellent price. There is quite a wide variety here, even there is a division into types, light, ultralight and so on, in general, everyone will find something of their own. The main thing is that everything is really high quality, especially I like Bond and Marlboro with Richmond, I'm happy with the orders, everything is super

21 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I usually buy cigarettes here once a…

I usually buy cigarettes here once a month, since the average price for one pack here is 10 percent lower than in the store. It seems a little, but the amount saved in a month is quite noticeable. Delivery usually takes place within 3 weeks(very rarely, when a little longer), and the quality of tobacco is good, which is typical for stores. I make the payment online.

30 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I have been smoking for 5 years and…

I have been smoking for 5 years and used to buy cigarettes in stores, kiosks. When prices rose, it became very expensive to buy cigarettes. I was looking for an option to buy it cheaper. Many people advised to quit, such as it is useful and economical for health. But it doesn't work out. I found a store on the Internet. I doubted it for a very long time. But I took a risk by ordering 3 blocks. They came quickly. The quality is good, I can say that you can choose from a large assortment of what is suitable.

30 de agosto de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Due to non delivery of 3 cartons of…

Due to non delivery of 3 cartons of Marlboro I was advised that a refund would be made to my bank account at the latest 24/08/21.
NO REFUND HAS BEEN MADE BY 27/08/21.
I am waiting on a response as to why the refund has NOT been made.

27 de agosto de 2021
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Dear John Jolin,

Thank you for leaving us your feedback.

According to the records on file, the refund was issued on august 13 and should have been posted to your account by august 24. The confusion lays in the fact that refunds can be posted under the initial transaction date, not the date when the refund was issued.

We were informed that the issue has been solved. You are welcome to contact our support team for any further questions or concerns.

Regards,

Client Support

Classificada 3 em 5 estrelas

I have opened an account but haven’t…

I have opened an account but haven’t ordered anything yet. I’m worried about possible taxes at customs shipping cigarettes to Australia. Does anyone from Australia has ordered on this site and not paid tax on their cigarettes? I would hate to get a nasty surprise.

18 de maio de 2021
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Dear Chrissy Dean,

Thank you for your inquiry on trustpilot.

We are new here and unfortunately few customers managed to leave a review, but if you want to ask about the activity of the website you can contact our client support at support@cigaustralia.com. You will be provided with all needed information concerning the delivery time and the possible duties in Australia.

We look forward to hearing from you soon.

Have a great day!

Classificada 5 em 5 estrelas

I really liked ordering from this site

I really liked ordering from this site. The service is at a high level. If something is not clear, the support service helps.
The quality of the product is simply wonderful. I am pleased with the high range. But I've already decided on cigarettes. I will order from this site again. Everything is completely fine.
I really want to note that the purchase is really profitable. The prices are very nice considering that the quality is good.

8 de março de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

I have no idea about this site

I have no idea about this site, I was just searching for review but this site shows it is safe. However it is having only 8 review before my comments. Not sure to believe it is legit.

30 de outubro de 2020
Opinião espontânea
logótipo da Cigaustralia

Resposta da Cigaustralia

Dear Rani Mohan,

Thank you for your interest in our Company!

We would like to reassure you that we are a legit website and we ship
successfully our products to Australia. You can dispel all your doubts
by contacting our customer support at the number listed on the website
or just send us an e-mail. A representative will happily answer all your
questions.

Hope to see you on our website soon.

Regards,

Beatrice Taylor

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