Clarkandcampbell Opiniões 66

Ordered two swimsuits July 4/25 and after several weeks, received one substitution and no other suit. Sent email to complain only to get a reply to send the item back by paying $20.00 first. Said I wanted a full refund. Response was to pay $20.00 or keep the substituted item and get a 15% discount! Said I wanted a full refund and a shipping label, at their expense. 2nd offer was a 25pound refund! This is Canada, why the British pound currency? Why did my CC charge go to Amsterdam, NL and the substituted item ship from China, if this is a Toronto company? This is fraud! Be aware of this fake online shop. Clarke & Campbell Toronto

BEWARE
I placed an order 3 weeks before an event expecting the items to arrive in time for the event. A week before the event I sent an email and received an apology for the delay. The items finally arrived 2 weeks late. I wasn't expecting great quality given the price, but the quality was disappointing . They also did not fit - 2 mediums were way too big in add places and one medium was too small in add places.) DO NOT BELIEVE THEIR RETURN POLICY. I am currently trying to initiate a return but keep getting stall tactics... even though I am specifically requesting a refund. Each email is met with stall tactics..."keep them and we will send new sizes", then "keep them and we will refund you 15%". The latest is "how about 25%?" I simply want to return them for a refund but have yet been given instructions to do so.
They are clearly NOT Toronto based.

This is a fraudulent company. Highly inferior polyester products pictured and priced as if they are linen or cotton. Products are cheaply made synthetics from China. They advertise a 30 day full return, but use multiple delaying tactics and will not provide a return label. They finally insist you return at your cost to a personal address in China. Without a tracking number who knows that it will ever be acknowledged as returned within the 30 day window. Only by engaging my online payment company was I able to get my refund. Have discovered through other Trustpilot complaints that this fraudster uses multiple similar websites across America and Europe, all with similar complaints about the fraudulence.