Classic Cottages Opiniões 647

TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

We had a fantastic stay at this lovely holiday cottage at Trewan Hall in Cornwall. The location was absolutely perfect, making it easy to enjoy the surrounding area while still feeling peaceful and re... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My complaint is not with the Somerset cottage, which I left a 4 star review for, but with Classic Cottages who despite claiming to publish all reviews, good or bad, have not published it. I critici... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great experience with Classic Cottages, everything was very simple and the communication was great. We booked a lovely place to stay and would highly recommend them.

A empresa respondeu

Classificada 5 em 5 estrelas

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa rural
  2. Casa de férias
  3. Agência imobiliária de arrendamento de casas de férias
  4. Arrendamento para férias

Informação fornecida por diversas fontes externas

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

647 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Great experience with Classic Cottages

Great experience with Classic Cottages, everything was very simple and the communication was great. We booked a lovely place to stay and would highly recommend them.

8 de maio de 2026
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Resposta da Classic Cottages

Thank you so much for this lovely feedback. We are so pleased you enjoyed your chosen property. Classic Cottages

Classificada 5 em 5 estrelas

A Perfect Holiday Cottage Experience

We had a fantastic stay at this lovely holiday cottage at Trewan Hall in Cornwall. The location was absolutely perfect, making it easy to enjoy the surrounding area while still feeling peaceful and relaxing. The cottage was exceptionally clean, comfortable, and very well equipped with excellent facilities throughout. It was especially nice to see that previous feedback had been taken on board and improvements made, that level of care really shows. We’d happily recommend and are booked to stay again!

8 de maio de 2026
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Resposta da Classic Cottages

The location of The Coach House is great isn't it? In a countryside location, with lots of footpaths to enjoy on your doorstep, yet just a short distance from the north Cornish coastline. We are glad you enjoyed it and hope to see you back again soon. Classic Cottages

Classificada 1 em 5 estrelas

They only publish reviews that they like.

My complaint is not with the Somerset cottage, which I left a 4 star review for, but with Classic Cottages who despite claiming to publish all reviews, good or bad, have not published it.
I criticised the owner controlling the Central Heating, and making it extremely difficult for us to boost the heating after 9:30 pm.
For this grievous sin, my review was not published. I suspect that mine was not the only one not published as there is only 1 review for this year, now in mid May.
And only 4 reviews for the whole of 2025.

1 de maio de 2026
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Resposta da Classic Cottages

We’d like to reassure you that we publish all reviews unless they breach our Review Guidelines, which is very rare. Each response is carefully read by our team so we can act on feedback where needed.
Your review was temporarily moderated while we clarified the heating controls with the property owners. We’re pleased to confirm this has now been discussed with the owner and your review is live—thank you for your patience, and we’re sorry for any concern caused by the delay.
Regarding the lack of reviews from 2025, this simply reflects that not all guests return questionnaires, and not all who do choose to leave a review. In this case, only four guests submitted comments that year.
Thank you again for taking the time to share your feedback. Classic Cottages

Classificada 5 em 5 estrelas

Hoilday

So very clean,and everything you needed,near the beach and the town

1 de maio de 2026
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Resposta da Classic Cottages

Thanks for the 5* review! We really appreciate you taking the time to send this in. We hope to see you again. Classic Cottages

Classificada 5 em 5 estrelas

Perfect stays with Classic cottages

We have stayed in a good number of cottages (10+) mostly in Cornwall and a couple in Devon with Classic cottages, not once have we been disappointed, our lastest stay in Falmouth was perfect as always.

18 de abril de 2026
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Resposta da Classic Cottages

Hi Thomas, thanks for taking the time to leave a review, and for being such a loyal customer. We look forward to seeing you again 😊 Classic Cottages

Classificada 5 em 5 estrelas

Lovely peaceful well equipped cottage

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being out in the Cornish countryside. Would highly recommend.

18 de abril de 2026
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Resposta da Classic Cottages

We are so pleased you enjoyed it. Thanks for the review. Classic Cottages

Classificada 5 em 5 estrelas

Loved this experience

Loved this experience, we had a lovely time away and loved every minute .

Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , thankyou !

8 de abril de 2026
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Resposta da Classic Cottages

We are so pleased to hear this. Glad you had a great time. Classic Cottages

Classificada 5 em 5 estrelas

Highly recommend a stay here

Just returned from a stay here with my children and grandchildren (plus dogs).
Didn’t want to leave.
Absolutely stunning property with everything you can think of at hand.
Location is just perfect easy walking distance of beautiful beach and lots to see in terms of holiday towns.

3 de abril de 2026
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Resposta da Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Classificada 5 em 5 estrelas

Last minute trip

Last minute trip. Super place, as advertised, great location. Garden was great. Does not have all the mod-cons, but that was fine for our family of 4 plus dog. Great value.

31 de março de 2026
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Resposta da Classic Cottages

Thanks for you review. We are glad to hear you had a great break. Classic Cottages

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Classificada 5 em 5 estrelas

Happy customer review

Over the years I booked several cottages with this company. Their information and photos are usually very adequate and reliable so no surprises upon arrival. Furthermore I experienced several times that when there are issues that need to be addressed they respond quickly, friendly and with understanding (even in weekends or evenings) and do all they can to help and solve the problem. I really appreciate their service and this is my preferred booking agency

21 de março de 2026
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Resposta da Classic Cottages

Thank you so much for your review and we are glad to have been able to help. We hope to see you back again soon. Classic Cottages

Classificada 5 em 5 estrelas

Booking through Classic Cottages was simple

Booking through Classic Cottages was simple, the website informative, and the staff extremely knowledgeable about their properties, which made the whole experience seamless from start to finish.

From the moment we arrived, Chapel Cottage felt warm, cosy, and incredibly welcoming. The front view is absolutely breathtaking and truly memorable. The cottage was spotlessly clean, and the fixtures and fittings were beautiful and clearly very well cared for, just the standard we appreciate in our own home. Every detail had been thoughtfully arranged, making our stay effortless and completely enjoyable.

4 de março de 2026
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Resposta da Classic Cottages

Thank you for your lovely review. We are glad that Chapel Cottage was such a hit. Hopefully we will see you back there again soon. Classic Cottages

Classificada 5 em 5 estrelas

Professional and friendly service

Professional, friendly service from the team at Classic Cottages and a delightful stay in Cornwall

6 de março de 2026
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Resposta da Classic Cottages

We are pleased to hear that you had a great stay. Thank you for your review. Classic Cottages

Classificada 5 em 5 estrelas

Tried and tested. Excellent company.

We have been using Classic Cottages for years and have always had excellent places to stay. The photos on the website and the descriptions are spot on and the quality of accommodation is fantastic.

20 de fevereiro de 2026
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Resposta da Classic Cottages

Thank you for your lovely review! We're so happy to see you've had yet another fantastic holiday with us. We're sure we'll see you soon again in the future! Classic Cottages

Classificada 1 em 5 estrelas

freezing cold cottage (Penmorfa) and poor service

Turned up for new year to a freezing cold cottage and with no wood or coal supplied for the burner.

We couldn't adjust the heating as it was being controlled by the owner over 200 miles away who for 18 hrs a day set the heating at 7 degrees.

It took repeated calls & texts to the local support and 24hr support numbers before 5 days later we got control of the heating.

In addition the description of the cottage (Penmorfa) couldn't have been further from accurate.

after returning home I complained to Classic cottages and was basically called a liar and was told there was fuel for the fire and the heating was sorted on the 3nd day.

the worst service from a holiday cottage company

27 de dezembro de 2025
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Resposta da Classic Cottages

We were so sorry to hear of your disappointment. We would like to stress that we are not accusing you of lying. As third-party agents, we are a point of contact between owners and guests and can only relay information from the owners and their housekeeper to you, and vice versa. When passing on your request for compensation and your reasons, the owners did not agree a refund. They were certain a starter pack for the burner had been provided and disputed that your complaint about the heating was not acted on. They wanted to highlight that they adjusted the heating levels as soon as requested and had a message to confirm it was 25 degrees; then gave you full access and control of the app as soon as that was requested a couple of days later. Having not been a part of your conversation with the owner’s local support at the time, we are not siding with anyone, but cannot force the owner to offer a refund. We wanted to show that we were trying to assist as best as possible by offering a gesture from us (Classic Cottages), and we are sorry this only caused further upset. Classic Cottages

Classificada 5 em 5 estrelas

Fabulous properties

We have just had our 4th consecutive Christmas and New Year break with Classic Cottages.
We have stayed in 3 different properties and every 1 of them was lovely. We had no complaints about any of them.
We are so happy with Classic Cottages properties that we have already booked one for Christmas 2026

20 de dezembro de 2025
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Resposta da Classic Cottages

We are so pleased to hear you enjoyed another Christmas break and look forward to seeing you back again for Christmas 2026. Classic Cottages

Classificada 5 em 5 estrelas

Great company for holiday rentals.

Great company. The website is easy to navigate.
The place we stayed was perfect exactly like the description on the website.
All communication about the stay was easy and quick and detailed.
Would definitely use them again.

20 de dezembro de 2025
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Resposta da Classic Cottages

Thanks for the 5* review! We are so pleased you enjoyed it and we look forward to seeing you again. Classic Customer Support

Classificada 5 em 5 estrelas

Excellent communication and clear…

Excellent communication and clear instructions making booking and getting to property straight forward. Towyn Cottage in Abereiddy is exceptional.

Many thanks to the Joneses for such a thoughtful and generous welcome pack. Towyn Cottage is beautifully presented and clearly cared for, with high-quality furnishings, tasteful accessories, and a kitchen which is exceptionally well equipped, by making it a comfortable and practical home from home. Location perfect for local hikes especially to Portgain and star gazing. A treat to be so close to the sea. Thanks for giving us a great Xmas and the sun was out every day!

22 de dezembro de 2025
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Resposta da Classic Cottages

We are so pleased you had such a fabulous time at Towyn Cottage. Thank you for the review. Classic Customer Support

Classificada 3 em 5 estrelas

Selective about what reviews they publish

Stayed at a property through Classic Cottages, which was chosen on the strength of reviews on their website, and their claim that they publish all guest reviews, good or bad. The stay was generally pleasant, but there were a few negative points, which I was surprised weren't mentioned in the reviews, or were glossed over.

After our stay, I wrote a detailed review, mostly positive, but providing more detail around the negative points that might put some people off. I'm certain that I didn't breach any of their guidelines (it wasn't rude, inaccurate, or anonymous). However two months after I submitted the review, they have yet to publish it. I can't be certain that it's because of the critical content in it, but that is my strong suspicion.

Sadly this means that I will be a lot less trusting of their property reviews in the future, and less inclined to book through them.

24 de outubro de 2025
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Resposta da Classic Cottages

We are so sorry to read that your chosen property was not all that you had hoped, and that the delay in your review going live on our website has left you questioning the honesty of the reviews on the website. We can completely understand this, but we would like to reassure you that we publish EVERY review submitted by guests, except on the very rare occasion they break the review guidelines. We work to get every review live as quickly as possible, but with our small team taking the time to read every piece of feedback and every review submitted by guests, and the need to obtain information from other departments in order to reply to the feedback, this can take a little time, especially during and for a while after peak weeks. If you would like to contact the customer support team on 01326 555 518 to pass on your details so that we can look at your review as a priority, we would be happy to do so. We are very sorry again for the delay. Classic Cottages

Classificada 5 em 5 estrelas

As always with Classic Cottages

As always with Classic Cottages, you get a great, personable service where you talk with real people and get informed and useful answers.
We really can't fault them- this is our 19th stay with them, spread over 12 different properties in 12 years. We've never had anything less than fantastic holidays in superb accommodation.
We really cannot recommend them highly enough -from the easy to use website, through the booking process, and the information ahead of (and during your) actual stay - the team at Classic Cottages are just superb.
We heartily recommend them.

22 de novembro de 2025
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Resposta da Classic Cottages

Thanks so much for this lovely review and for being such a loyal customer. We look forward to seeing you again next year. Classic Cottages

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