ClearFibre Opiniões 323

The engineer completed the broadband router installation efficiently and professionally. However, the process got off to a slow start due to a mix-up between departments, which meant the router wasn’t sent out before the first visit and had to be rearranged a week later. Better coordination between departments is needed to prevent similar issues in future. I’m currently waiting for feedback on the escalation raised with the project manager.

You took my money and I still don’t have a service.
I still have to wait over a week to hopefully get connected 😔

Good, easy and affordable

Very disappointing experience with ClearFibre.

The service operates behind CGNAT with no IPv6 support, which severely limits flexibility for anyone who needs proper network functionality (remote access, hosting, gaming, etc.). This is a major drawback that is not clearly communicated upfront.

The supplied access point is extremely basic and does not appear capable of delivering the full advertised connection speed.

Latency has also been consistently high — even when connecting to major CDN providers like Cloudflare. On previous copper-based connections I’ve had sub-10ms latency, yet here it’s noticeably worse on a fibre service, which is unacceptable.

From my perspective, ClearFibre seems to rely on the fact that they are the only available provider in many tower blocks. There appears to be little incentive to improve infrastructure, equipment quality, or network performance.

Additionally, the website lacks transparency regarding key technical details of the service (such as CGNAT and IPv6 availability), which customers deserve to know before signing up.

Overall, I would not recommend this provider unless you have absolutely no alternative.

Got a broadband sorted very quickly. Had some issues with router and was left with no internet for days at the beginning which caused quite a massive bills for personal data but then engineer attended and all good from there

I didn't have any issue. Everything has been really smooth

I am happy with the whole process. Fast response to my application, professional engineers, fair price. Just nitpicking that 'One Touch Switch' doesn't apply to ClearFibre, which means you may need to do the cancellation with previous network provider by yourself.

Support do not answer, not via WhatsApp, call or email. I just need a new hub its not a complicated ticket.

Internet disruptions during the day, reliability issue.

Quick and easy setup, also cheap for the speed you get

The internet is not active

Still don’t have internet

i have purchased 1gb pack, however, 500mb is the top speed i have ever got, i have informed this issue to the support team a couple of times, but no response.

I've been using ClearFibre since 19-08-25, it has been consistently disconnecting, contacted support but so far nothing, very unreliable

Good staffs

ClearFibre-san
Thank you for your quick response.
I can use wifi from last week end.
Kind regards

The team were swift to contact me and arrange the installation date and Jason James who came to install the service was both lovely and competent and installed everything very quickly with minimal disruption to my day. My reason for not giving 5* is that I believe the service itself to be extortionate given that they have a monopoly on the high speed service in our building!