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Informações sobre a empresa

  1. Loja de alimentos biológicos
  2. Fornecedor de produtos alimentares

Escrito pela empresa

Clearspring is a family business and since 1993 we have been committed to pioneering authentic Japanese specialities and organic fine foods. We are proud to bring you our award-winning ranges that are enjoyed around the world. Our products make a valuable contribution to sustainable agriculture by supporting organic farmers, artisan food producers and a plant-based diet. From the humble beginnings of Japanese miso soup to over 300 organic products today, our premium quality ranges continue to grow. We are continuously inspired to bring diversity, innovation and the ‘art of wellness’ through food to our offering. Our passion is to show you just how delicious and abundant an organic and plant-based diet can be - not only how it tastes, but also how it keeps us healthy and thriving. Through enriching the soil and caring for the eco-system, we are protecting the world that we pass on to our children.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

do not use this brand

I was deeply saddened by your silence when I contacted you and explained that I suspected the Oato Fresh brand, which you follow on Instagram, was using my marketing suggestions without permission. Of course, you are not obligated to help, but you should first adhere to the ethical principles you preach. I urge the British public to refrain from using products from both this brand and the Oato Fresh brand.

26 de dezembro de 2025
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Hello Melda,

Thank you for sharing your concerns.

We’re sorry to hear that you feel this way. We did respond to your email at the time, but unfortunately, we did not receive any further reply from you.

Clearspring is an independent company, and we’re not involved in, nor able to comment on, disputes between other businesses or individuals. Following another account on Instagram simply allows us to stay aware of what’s happening within the wider plant-based and food community. It doesn’t mean we’re affiliated with or endorse that company’s actions.

We genuinely wish you the best in resolving your concerns with the appropriate party.

Kind regards,
Clearspring Customer Services

Classificada 5 em 5 estrelas

I've ordered some of their gluten-free…

I've ordered some of their gluten-free products (brown-rice breadcrumbs, maize-based cous cous) and have been very happy with them.

30 de abril de 2024
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so pleased to hear you’re happy with our gluten-free brown rice breadcrumbs and couscous.
Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

Good stuff

Authentic, good quality, Japanese ingredients that can be difficult to source otherwise.

16 de março de 2025
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so glad you’re enjoying the authenticity and quality of our Japanese ingredients – it means a lot to us.
Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

excellent company

They have a good customer service which makes life so much easier and they generally know how their more fragile products need to be packaged so as to not arrive damaged which is just what you want as a customer. Their prune puree is such a good find, tastes lovely and is not too sweet on the teeth. I have tried ordering this product from other online retailers in the past but things have generally arrived quite damaged so I am please to order direct from the manufacturer.
You used to even get a personal note from your packer which was a nice touch. They sometimes have a special savings offer on which I also like to take advantage of. I just hope this product continues to be available. It is so nice to be able to say something positive about a company for a change.

15 de março de 2025
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Dear Joe,

Thank you for taking the time to leave a review. We’re so happy to hear that you’ve had a positive experience with our customer service and packaging—it’s great to know that our efforts to protect more fragile products are making a difference.

We’re thrilled you enjoy the prune purée and that ordering directly has been a better experience for you. We’ll be sure to pass on your feedback about the personal notes—it’s lovely to know that this was appreciated!

Thank you for your support and kind words. We hope you continue to enjoy our products. Thank you for choosing Clearspring.

Best regards,
The Clearspring Team

Classificada 5 em 5 estrelas

Fruit pureé heaven

My husband has severe dysphagia and has reached the stage where all solids have to be pureéd. Swallowing pills has been a major hurdle as yoghurt is no longer much help as it is too 'claggy'. Coming across Clearspring's fruit pureés has been a life saver: perfect consistency, unsweetened, imaginative flavour combinations (apple, mango and coconut has been a summer hit) and all delicious. I mix mine with yoghurt. Highly recommended

3 de agosto de 2024
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so glad our fruit purées have made a difference and that the consistency and flavour combinations are working well for you and your husband. Wishing you both all the best.
Thank you for choosing Clearspring.

Classificada 1 em 5 estrelas

Not what is says on the tin

On seeing the Vegan logo on Clearspring Japanese Mellow White Miso soup, I purchased this soup, however back home when I looked at the ingredients - I noticed that the product was not compliant
with the logo. Unfortunately, I have had to report this to the relevant food standards authorities.

9 de agosto de 2024
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Hi Mike, thank you for taking the time to leave a review.
It's not entirely clear, but we believe you may be referring to the 'May contain traces...' statement. This product is made with 100% vegan ingredients and certified by the Vegan Society.

The cross-contamination statement is there because allergens are handled on the same production line. Although the risk of cross-contamination is extremely low, we feel that sharing this information with the public will inform people, especially ones with severe allergic reactions of the possible risk to them.

Here is a link to the Vegan Society's website on this matter that may be useful to you:
https://www.vegansociety.com/resources/nutrition-and-health/allergen-labelling

Classificada 5 em 5 estrelas

Oh Clearspring

Oh Clearspring,

I’ve known you for years. And you still bring all of us joy! Very grateful you still exist ✨

15 de abril de 2024
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Your kind words are greatly appreciated. Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

Nice company, delicious baked beans

Their Demeter baked beans are the best and I am seriously hooked on them.
We had a little glitch with my latest order and Clearspring sorted it out efficiently and pleasantly. They refunded the delivery charge without me asking. I have now got my baked beans.
The Tamari Soy Sauce is good too.

10 de abril de 2024
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Your kind words are greatly appreciated. Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

Simply the best

I knew Clearspring products were excellent as I already use their miso, noodles and soy sauces, so when I decided to cut down on my coffee consumption, I decided to try a sample of ten different tea bags. Their matcha sencha is simply the best and the hojicha is going to be a perfect winter warmer after long walks on the hills.

The order arrived within a couple of days and I was delighted to discover a free silken tofu in the box. Now I've not been a big fan of tofu, but as Clearspring have lured me away from too much coffee to some delicious teas, I suspect that when I try the silken tofu I'll be converted to tofu as well.

22 de setembro de 2023
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you so much for taking the time to leave this amazing review, we truly appreciate it :)

Classificada 5 em 5 estrelas

Outstanding company

I’ve shopped with Clearspring online many times now and it’s always a fantastic experience. Not only are their products of the highest quality but their packaging for delivery is really outstanding. Everything is packed with such great attention and care so as to arrive safely in perfect condition. All packaging is eco friendly including the tape they use. I just placed a large order with everything in glass jars and not a single one broken as always.

Dispatch time is very good and delivery made by proper professional couriers DHL. Free delivery over a certain spend so I always make the most of that to stock up. Plus they have a reward scheme so you can build your points for a discount voucher.

I really can’t praise them enough and a new product I tried for the first time today, Apple Balsamic Vinegar, is just superb, so delicious. Among other favourites is their Tamari sauce, nothing compares to it and I would never buy another brand.

A long review but ultimately just want to say thank you Clearspring, it’s always a joy to shop with you.

3 de agosto de 2023
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you so much for taking the time to leave this amazing review, we truly appreciate it :)

Classificada 5 em 5 estrelas

They bring Japan to the rest of the world!

Since my trip in Japan I yearned to find good quality products that offer the same health benefits that native Japanese people have. Clearspring brings Japan to the rest of the world.

I have been buying products for over 5 years and will continue buying. I recently discovered more tea flavours that will hopefully provide more health benefits.

Thank you Clearspring team.

26 de dezembro de 2022
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you so much for taking the time to leave this amazing review, we truly appreciate it :)

Classificada 4 em 5 estrelas

My First order and I had a great…

My First order and I had a great experience with them. I received order confirmation not only by Email but also by Text which was a nice touch. Excellent products and great delivery service with nice recycled packaging and a personal touch. The reason I've deducted a Star is that after I bought their Organic Fruit Purée for £1.79 I found out that the same item is sold at Waitrose for £1.29, that is 50 pence cheaper in Waitrose than their own site.
Although understandably Waitrose buys wholesale and gets wholesale prices, but still 50 pence an item is a great difference, specially if you decide to buy it regularly from them. As a matter of transparency they should at least inform their customers that they can buy this particular item of theirs from Waitrose cheaper or bring their prices close to the price it is selling at other stores.
I mean how would they feel if this happen to them? Saying this, I would still buy their other products as they are a Trustworthy company.
Thank You Trustpilot

29 de julho de 2022
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Dear Nader,

Thank you for taking the time to leave a review.

Regarding the difference in price, it all comes down to Recommended Retail Price.

We set an RRP for our products and we stick to it, otherwise, as a brand, we'd be contradicting ourselves, as this is what we are suggesting other retailers sell our products for.

However, we cannot force retailers to stick to that and many don't unfortunately.

Some sell slightly higher, but particularly supermarkets (with their constant price wars) often choose to sell lower. We've also had to make some recent unavoidable price increases, which may not have filtered down to all of the retailers yet, but will most likely be increasing theirs in the near future.

We do offer various discounts however, e.g. 10% for subscribing to our newsletter, or 5% off every order if you setup a subscription. We also have a rewards programme that can be redeemed for further discounts.

So there are many ways to save with us and I hope this explains why we are not the cheapest online.

We completely understand if you prefer to shop around for the cheapest price though.

Clearspring Customer Services

Classificada 5 em 5 estrelas

Excellent products and great delivery…

Excellent products and great delivery service with nice recycled packaging and a personal touch. The Japanese food they sell is very high quality, organic and authentic - highly recommended if expensive but you tend to get what you pay for with food. I love their mirin, soya sauce and green tea and their nori is top notch. Apart from the price, the only downside is the over use of unrecyclable plastic packaging for some of the goods - it seems especially noticeable on some of the snacks that weigh only a few grams yet sit in plastic tray inside a plastic bag. Perhaps this is something that Clearspring need to address in the longer term?

3 de dezembro de 2020
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so pleased you’re enjoying our Japanese range and appreciate your thoughtful feedback on both the products and our service. You’ve made a fair point about packaging — and you may be glad to hear that we’ve recently removed the inner plastic tray from our Seaveg Crispies as part of our ongoing efforts to reduce plastic across the range.
Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

Satisfied

Excellent products delivered on time in a neatly packed box. Rarely does customer experience go as smoothly as this.

24 de setembro de 2020
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so glad to hear everything arrived smoothly and that you’re enjoying your Clearspring experience.
Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

Environmentally friendly + great shopping experience

Putting aside the quality of their products (which is awesome), I was actually blown away by how quick and easy it is to order from you. Can I just give additional shout out to the carefully packaged and 100% environmentally friendly packaging? Everything is fully recyclable down to the tape around the box. Very well done and keep up the good work. Can't wait to order more!

9 de julho de 2020
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so pleased to hear you’ve had such a positive experience ordering from us, and that the packaging stood out for all the right reasons. Your kind words mean a lot to the whole team.
Thank you for choosing Clearspring.

Classificada 5 em 5 estrelas

Excellent products promptly delivered

Excellent products promptly delivered; Clearspring have made themselves a core component of our diet and lifestyle!

We are big fans of Clearspring products because they are so clean, simple and healthy, but also very tasty. Exploring their ranges of noodles, condiments and snacks has expanded our cooking repertoire and introduced all kinds of revolutionary but very easy improvements.

Staff are friendly and helpful, communications are prompt, the website is simple to use.

It's always a pleasure finding a company that provides excellent quality, is easy to deal with and is also supporting its suppliers and promoting more sustainable eating and agriculture. We will continue buying from Clearspring with pleasure.

14 de dezembro de 2019
Opinião espontânea
logótipo da Clearspring

Resposta da Clearspring

Thank you for taking the time to leave a review.
We’re so glad to hear how much Clearspring has become part of your everyday life — from the products themselves to the experience of ordering and the values we stand for. Your support means a great deal to us.
Thank you for choosing Clearspring.

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