Clever Energy Opiniões 44

Resposta da Clever Energy

20/05/2026

Hi Katie,

Thank you so much for choosing Clever Energy again and for taking the time to share such a wonderful review! It is a standout result to hear that after years of myself and and Steve looking after your boiler, you felt confident in us for your new installation.

We are thrilled that James and Sam were a joy to have around while fitting your Viessmann Vitodens 050 in Blewbury this week. James is indeed dedicated to keeping our customers updated on every detail, including those minor fixes that ensure a perfect finish. We are particularly pleased they could work so efficiently to ensure you had warm water for your very first night.

We truly appreciate your kind words about the team going the extra mile; it means a lot to a local independent business like ours.

Tom and The Clever Energy Team

Resposta da Clever Energy

19/05/2026

Hi Simon,

Thank you so much for the kind words, Simon. It was a pleasure for the Clever Energy Heating Ltd team to assist you in Wantage.

We pride ourselves on being a reliable, friendly, and professional team of Gas Safe registered engineers, so hearing that you never feel let down by our heating and plumbing work truly means the world to us. Providing a punctual service and maintaining great communication from start to finish is exactly what we strive for with every client.

As a local Oxfordshire business, we are dedicated to providing the best practical advice for your home's needs across Wantage, Oxford, and the surrounding areas. Knowing we have your recommendation is the highest compliment we can receive. If you ever need further assistance , please don't hesitate to reach out.

Tom and The Clever Energy Team

Resposta da Clever Energy

18/05/2026

It has been such a pleasure working with you over the last few years! Thank you for the wonderful feedback. We are so glad to hear that our office team has been helpful and that Steve provided the excellent, respectful service we strive for during your recent system servicing and repairs.

As a local Heating and Energy Specialist based in Oxfordshire, we truly value the trust you've placed in us to keep your home comfortable. We love supporting our neighbors in Kennington, and your kind words are appreciated by our entire team.

Tom and the Clever Energy Team

Resposta da Clever Energy

13/05/2026

Thank you so much for your kind words and for being such a loyal client here in Culham. It has been a pleasure to assist you over the years with various projects, from routine LPG boiler servicing to the more complex plumbing rerouting in your period property.

As a local Oxfordshire plumbing and heating team, we take great pride in delivering reliable and knowledgeable service to our community. We truly appreciate your continued trust in Clever Energy and look forward to looking after your home’s heating and plumbing needs in the future.

Best regards,

Tom and the Clever Energy Team

Resposta da Clever Energy

13/05/2026

Thank you so much for taking the time to leave such a detailed and supportive review. We are delighted to welcome you as new clients and are thrilled to hear that our team was able to resolve your system's various issues methodically and with a friendly touch.

As a local Oxfordshire plumbing and heating team based in Kidlington, we strive to provide the most reliable service possible, and it’s wonderful to know we’ve earned your trust for the future care of your system.

We also sincerely appreciate your note regarding our rating and the misplaced reviews. We take great pride in our work, so having a customer advocate for the quality of our service really means a lot to the entire team.

We look forward to looking after your heating and plumbing needs for years to come!

Best regards,

Tom and The Clever Energy Team

Resposta da Clever Energy

Actualizada a 13/05/2026

Thank you for sharing your feedback. We are very sorry to hear about the ongoing issues you have experienced with your boiler servicing and service plan payments.

However, we believe this review may have been intended for a different company. Clever Energy Heating Ltd, based in Kidlington, Oxfordshire, is a local independent business that has never offered 10-year annual service plans or monthly payment schemes. Our records do not show a client matching your description, and we do not have a history of fitted installations from July 2019 that include the service agreement you mentioned.

It appears there may be another company with a similar name operating nationally that provides these types of service contracts. We recommend double-checking your original paperwork or bank statements to ensure you are contacting the correct provider so they can resolve your refund and service issues.

If you are a resident of the Oxfordshire area and would like us to look into your system independently, please feel free to contact us at 01865 590999.

Best regards,

The Clever Energy Team

Resposta da Clever Energy

Actualizada a 13/05/2026

Thank you so much for your wonderful review and for your continued trust in Clever Energy since 2015. It has been a privilege to support you across your properties in Oxford, from maintaining your traditional gas systems to the installation and ongoing care of your Viessmann Air Source Heat Pump.

As local Oxfordshire heating and renewable energy specialists, we take great pride in helping our clients transition to sustainable technology. It is fantastic to hear that the team have been able to assist with your bathroom replacement and that you’ve found our guidance on maximizing your system's potential helpful.

We truly appreciate your recommendation and look forward to looking after your home's heating and plumbing needs for many years to come!

Best regards,

Tom and The Clever Energy Team

Resposta da Clever Energy

13/05/2026

Hi Emma,

Thank you for your kind review and for choosing Clever Energy. We are delighted that James was able to assist you so quickly with your leaking toilet and that you found his work to be clean, tidy, and professional.

As a local Kidlington and Oxfordshire plumbing and heating team, we understand how stressful a sudden leak can be, and we always strive to keep our customers informed at every stage of the repair. We are glad we could resolve the issue for you on the same day and look forward to assisting you with any future maintenance, from boiler servicing to plumbing upgrades.

Best regards,

The Clever Energy Team

Resposta da Clever Energy

13/05/2026

Hi Craig,

Thank you so much for your kind words and for choosing Clever Energy for your new boiler and radiator installation. We are delighted to hear that you found our team, from your initial contact with James to the installation itself, to be friendly and professional.

As a local Kidlington-based heating and plumbing company, we take great pride in our "engineering at heart" philosophy, ensuring our clients receive honest advice and high-quality workmanship at a fair price. It’s wonderful to know you were pleased with both the installation and the aftercare provided.

We truly appreciate your high recommendation and look forward to looking after your home's heating system in the future!

Best regards,

The Clever Energy Team

Resposta da Clever Energy

27/02/2025

Hi Anneliese. Sorry to hear you’re having issues. Unfortunately you’ve reviewed the wrong company. We’re a local company near Oxford.
Hope you get it sorted.

Resposta da Clever Energy

15/02/2025

Hi Mr Legal Eagle. More info would be really helpful please. Looks like you’ve left a review with the wrong business.

Resposta da Clever Energy

13/05/2026

Thank you so much for your kind words and for your continued trust in Clever Energy over the years. We were more than happy to come to the rescue again and are glad we could get to you within the hour to resolve that attic leak quickly.

As local Kidlington and Oxford plumbing and heating specialists, we take great pride in being there for our community during emergencies. Whether it's a routine boiler service or a sudden pipework issue, our goal is always to provide a methodical, fuss-free service you can rely on.

We truly appreciate your high recommendation and look forward to continuing to look after your home's heating and plumbing needs!

Best regards,

The Clever Energy Team

Resposta da Clever Energy

13/05/2026

Hi Bob,

Thank you for your fantastic review and for choosing Clever Energy for your plumbing rerouting here in Kidlington. It was a pleasure to help resolve the condensation issues with your cold water main and ensure your subfloor remains dry and protected.

As a local Oxfordshire plumbing and heating team, we believe that taking the time to truly understand the "why" behind a project is essential to providing a methodical and reliable solution. We are delighted to hear that you found Tom's initial consultation helpful and that James and Joe’s professional approach—including allowing you to document the work for your future reference—met your expectations.

We appreciate your recommendation and look forward to continuing to look after your home's system in the future!

Best regards,

The Clever Energy Team

Resposta da Clever Energy

2/07/2024

Hi Anna. Sorry to hear you’ve had a bad experience, however you’ve left a review with the wrong company. Unfortunately it’s not the first time this has happened. Hope you get things sorted.

Resposta da Clever Energy

Actualizada a 9/12/2023

Hi Raghida. Sorry to hear that you feel you’ve had a bad experience.
Your boiler has quite a challenging fault to diagnose which could require a few different components to repair (as they can all cause the same fault code to occur). Unfortunately it’s impossible to trace the fault back to a specific one and explained this on our visit.
The manufacturer’s technical team also couldn’t give us a definitive answer.
We suggested the cheapest option first, which you’ve been charged for, then gave you prices for the other options and you declined. You said you may consider a new boiler and that’s the last we heard.
Hope you manage to get things sorted.