Click Blocks Opiniões 574

Resposta da Click Blocks

16/12/2025

Thank you so much for your lovely feedback. We’re really happy to hear that your son loves the blocks and that our customer service team was able to help when you needed support.

We truly appreciate the recommendation and your trust in Click Blocks. Thanks again for taking the time to share your experience.

Resposta da Click Blocks

16/12/2025

Thank you so much for your kind review. We’re really happy to hear that you felt well informed throughout the process and that your order arrived quickly and exactly as described.

It’s lovely to know your son’s birthday gift is sorted, and we hope Click Blocks brings him lots of fun and creativity. Thank you again for choosing us and for taking the time to share your experience.

Resposta da Click Blocks

16/12/2025

Thank you for taking the time to leave a review. We really appreciate your patience and understanding while everything was checked.

We’re glad our customer service team was able to respond promptly and resolve your concerns. It’s completely understandable to want everything to be perfect when ordering a Christmas present.

We hope you and your son have a great time building together, and that Click Blocks brings plenty of fun and creativity over the holidays. Thank you again for choosing us.

Resposta da Click Blocks

16/12/2025

Thank you so much for sharing this. We’re really pleased to hear that your son is enjoying the blocks and having the chance to be creative away from screens.

It’s great to know you found the ordering process quick and easy as well. Thank you for choosing Click Blocks and for taking the time to leave such positive feedback.

Resposta da Click Blocks

16/12/2025

Thank you so much for your kind words. We’re really pleased to hear that you’re happy with the product, the delivery, and the support you received.

It means a lot to us that you took the time to share your experience. Thank you again for choosing Click Blocks, and we hope you enjoy building and creating with them.

Thank you very much for your lovely feedback. We’re delighted to hear you’re happy with the product, the delivery, and the service you received.

Your support truly means a lot to our team. Thank you again for choosing Click Blocks, and we hope you enjoy every moment building with them.

Resposta da Click Blocks

11/12/2025

Thank you for taking the time to share your feedback — we understand how disappointing it must have felt to open the Elite Pack and find it smaller than you expected.

The full details of each pack, including the exact block count and block size, are clearly shown on our website so customers can see exactly what they’re purchasing before checkout. The Elite Pack contains 70 blocks, and the product page reflects that openly, but we do appreciate that expectations can still differ once the item is in hand.

While there are many sellers on Amazon offering different types of magnetic blocks, the main benefit of purchasing directly from us is that you receive full customer support, after-sales assistance, and guaranteed help if anything goes wrong. We take care of our customers, whether that means resolving delivery issues, replacing damaged items, or offering support whenever needed — something marketplace sellers often cannot provide.

We would really like the chance to review your order and see how we can best support you. Please feel free to contact us at info@click-blocks.com
so we can look into this directly and help you with the next steps.

We’re here to make sure you’re looked after.

Resposta da Click Blocks

11/12/2025

Thank you so much for your wonderful review! We’re really glad to hear that your son enjoys his Click Blocks so much — and even happier that we could help turn things around quickly after a few pieces arrived damaged. Keeping kids smiling is exactly why we do what we do!

It’s great to know the replacement blocks reached you promptly and that our customer service team was able to respond fast and support you every step of the way. We love that the colours and style remind your son of Minecraft — that’s one of the most-loved parts of the building experience.

Thank you again for your kind words and recommendation. We’re thrilled to have helped make your 7-year-old happy again!

Resposta da Click Blocks

11/12/2025

Thank you so much for your lovely review! We’re really glad to hear that you felt well informed throughout the ordering process — keeping our customers updated and supported is something we truly prioritise.

It’s wonderful to know you’re happy with how the set looks, and we hope your grandson is absolutely thrilled when he opens it on Christmas morning. We appreciate your kind words about our customer service and the quality of the items — it really means a lot to us.

Thank you again for choosing Click Blocks!

Resposta da Click Blocks

11/12/2025

Thank you so much for your wonderful review! We’re really glad to hear that, despite the courier mix-up, everything was sorted and your order made it safely to you. Our team is always happy to step in and help when something goes wrong, and it’s great to know the offer of a replacement gave you peace of mind during the process.

We’re thrilled that you’re happy with your experience, and we hope your daughter absolutely loves her Click Blocks on Christmas — we’re sure she’ll have an amazing time building and creating!

Resposta da Click Blocks

11/12/2025

Thank you for reaching out and sharing your concerns — I understand why this situation has been so stressful, and I want to address everything clearly.

I’ve checked your order, and according to the courier, it was successfully delivered on 10th December. If you have not received it, it’s possible the parcel was left with a neighbour or in a safe location. We would be happy to help you follow up with the courier to confirm exactly where it was placed.

Regarding our contact details:
Our support email is fully operational, and we respond to all messages within 24 hours. If you didn’t receive a response, it’s possible the email was filtered into spam or the message didn’t come through — but we are absolutely reachable, and we’re here to help.

You’re not being scammed — your order was shipped, tracked, and marked as delivered. We want to make sure you receive what you paid for, and we’re here to support you until this is resolved.

Please contact us again at info@click-blocks.com
with your order number so we can look into the delivery details and help you locate the parcel.

We’re here to help you every step of the way.

Resposta da Click Blocks

11/12/2025

Thank you so much for your lovely review! We’re really glad to hear your blocks arrived quickly — especially during such a busy time of year — and that our customer service team was able to help with your questions.
It’s wonderful to know you’re happy with the quality and appearance of the blocks, and we hope your daughter absolutely loves playing with them. We’re delighted to hear you’re already thinking about ordering more — that means a lot to us!

Resposta da Click Blocks

11/12/2025

Thank you so much for your fantastic review! We’re really glad to hear that your grandson absolutely loved the Legendary Pack — that’s exactly the kind of joy we hope to bring.

It’s wonderful to know our customer service team was able to support you and answer your questions along the way. Your recommendation means a great deal to us — thank you again for choosing Click Blocks!

Resposta da Click Blocks

11/12/2025

Thank you so much for your lovely review! We’re really glad to hear you had a great experience and that our communication felt clear and helpful. We hope your 9-year-old absolutely loves their Click Blocks — we’re sure they’ll have an amazing time building and creating!

Resposta da Click Blocks

11/12/2025

Thank you so much for your kind review! We’re really glad to hear our customer service team was able to help you quickly and clearly.

We hope the Click Blocks are a big hit when the kids open them at Christmas — we’re sure they’ll have so much fun building and creating!

Resposta da Click Blocks

11/12/2025

Thank you so much for your thoughtful review! We’re really glad to hear that our customer service team was able to help you quickly and that your experience with us felt proactive and reliable.

We hope the kids absolutely love their Click Blocks when they open them at Christmas — we’re sure they’ll have a great time building and creating. Your trust truly means a lot to us!

Resposta da Click Blocks

11/12/2025

Thank you so much for your wonderful review! We’re really glad to hear that you’re happy with your Elite Packs, and even more pleased that our customer service team was able to step in and help when one of the packs needed attention.

We always want every customer to feel supported and taken care of, so it’s great to know your experience reflected that. Thank you again for your kind words — we truly appreciate your support!

Resposta da Click Blocks

10/12/2025

Thank you for taking the time to write such a detailed message — I want to address your concerns clearly and calmly, without dismissing the frustration you’re feeling.

First, regarding the Elite Pack: the size, block count, and packaging details are shown on our website so customers can see exactly what they’re purchasing before ordering. However, we understand that the product photos can create an impression of a larger set, and it’s clear that the item you received did not meet the expectations you had. We take that feedback seriously.

The Elite Pack does not come with a presentation box — only the Legendary Pack includes the full storage box. The images shown for each pack correspond to what that specific pack is able to build, and the build examples use multiple packs combined. I understand why this felt misleading, and we will continue improving how we communicate this.

As for packaging and instructions, we purposely do not include instruction leaflets since the blocks are designed for open-ended creative play, but the condition of the delivery you described is not up to our standards. We would like to look into this further.

On returns: while some of our items originate from overseas warehouses, all customers — including you — do have the option to return the product for a full refund. We are not refusing you that option. We simply provided the standard return procedure and the partial refund alternative for customers who prefer not to send items back internationally. You are still entitled to return the item if you wish.

We want to resolve this properly and fairly. Please contact us directly at info@click-blocks.com
with your order number so we can review your case again and provide the full return instructions or discuss another suitable resolution.

We are here to work with you — not against you — and we want to make sure you feel heard and supported.

Resposta da Click Blocks

10/12/2025

Thank you for sharing your feedback — we understand how disappointing it feels when a product doesn’t arrive as you expected, especially when it’s meant to be a gift.

The Elite Pack you purchased includes 70 blocks, and the exact block size, pack contents, and packaging style are shown on our website so customers can see what they are ordering before checkout. That said, we understand how the product may feel smaller or less substantial in person, and we appreciate you being honest about how it came across.

The smaller packs come in protective packaging rather than a presentation box, while only the larger Legendary Pack includes the full storage box. We recognise how this may not have matched what you envisioned from the advert, and your feedback is important in helping us improve clarity.

We’d like the opportunity to review your order personally and discuss how we can make this right for you. Please contact us at info@click-blocks.com
with your order details, and we’ll be more than happy to assist you directly.

We’re here to help.

Resposta da Click Blocks

16/12/2025

Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet expectations, particularly around delivery time and how the product was packaged.

To clarify, some orders are shipped in protective transit packaging rather than a presentation box to ensure the blocks arrive safely, especially for international deliveries. The contents themselves match the product specifications listed on our website, including the number and size of blocks, but we understand how receiving a different style of packaging than expected can feel disappointing.

We also appreciate your comments regarding delivery time. As we fulfil orders internationally, transit times can vary depending on location and courier processing.

If you’d like us to review your order and discuss this further, please contact our support team at info@click-blocks.com
with your order number, and we’ll be happy to assist.

Resposta da Click Blocks

11/12/2025

Thank you so much for your lovely review! We’re really glad to hear your blocks arrived and that you’re happy with how they look — the strong magnetic connection is one of the things kids (and adults!) love most.

It’s great to know our team was able to help you right away with the delivery issue and get everything sorted quickly. We truly appreciate your feedback and support!