Clinicalnutritioncenters Opiniões 186

Resposta da Clinicalnutritioncenters

23/09/2024

JoJo, thank you so much for the kind compliments and thorough description of your experience. Although we strive to provide our customers with the best service and products, we do admit that it is difficult to juggle our patient healthcare priorities and our customers' order requests. This sometimes causes delays in order shipments and procurements, as well as problems with our incoming orders arriving in a timely fashion. We do try to offer the best of customer service and offering the highest quality nutraceutical supplements on the market. Mamy of our customers must believe we have all products in inventory all of the time. This is simply not possible, although we will do our best to keep stocking our shelves, but this is fully dependent upon our brand partners shipping products to us in a timely fashion. Thank you for your patience and trust in our services.

Resposta da Clinicalnutritioncenters

6/09/2024

Melissa, thank you for your order. We are sorry for the shipping delay. First, we are not a fraudulent company, we have been in business for over 10 years, so your accusations are false, inaccurate, and misplaced. They should be retracted as you are severely mistaken about us allegedly processing your payment. Your payment data has expired from our processor, your statement simply showed the funds in a pending processing status before the expiration. We never processed your payment data due to one of the two items you selected being on a back order status. Your card was never charged and you still have all of your funds in your payment card account.

We are a healthcare clinic with small inventories, so not all products for all orders are available every moment that orders are placed. Our natural pharmacy has a fluid inventory as we sell products daily and have incoming procurement of orders incoming daily.

Again, one of the products you ordered is on a back order status and this is one of the reasons for the shipping delay. We are able to ship to you the Ortho N-Acetyl-Cysteine, but since we cancelled your order, we would request you re-order the NAC product but also select one of the superior substitutes we are going to recommend to you in lieu of the Ortho Methyl B-12 product, due to its back order status.

Due to the waiting period we have navigated after you placed your order in the hopes the Methyl B-12 would become available, we were unable to settle the payment data you submitted due to being unable to capture the funds for settlement due to the data expiring from our holding queue, so your payment was not able to be accepted in order for us to ship out to you. We are very sorry for this happening. You can check your payment card statement to confirm that the pending amount you submitted has not been paid to us, the pending charge should have dropped off of your statement by now. If your statement still shows a pending charge, contact your bank which supports the card and confirm with them.

Please place a new order for the product and we will ship out to you ASAP.

Here are our recommendations for superior quality products than the Ortho Molecular brand:

Methyl B12

This product is on a back order status. We recommend you order a clinically superior, higher quality, similarly designed Methylated B12 Folate support product, such as Designs For Health Ultra B12-Folate or Trifolamin lozenge; NutriDyn Methyl B12 or B12 Intrinsic Factor; NuMedica Methyl Folate Optimizer; Pure Encapsulations B12 Folate or Folate 5,000 plus Methyl Assist; Douglas Labs Methyl B12 Plus; PHP 3B Complex or Methylation Assist; Progressive Labs Methyl B12; or Allergy Research Group B12 Methylcobalamin.

You can directly order Designs For Health (DFH), NutriDyn (ND), or NuMedica (NM) products by copying and pasting any of the links below into your internet browser and pressing your enter button, or by clicking any of the links below to shop from our DFH, ND, or NM Virtual Dispensaries. Then once on their website, simply set up your account, shop and select the desired product(s), then check out of your shopping cart. DFH, ND, and NM will ship your orders directly to you. Bookmark our DFH, ND, and NM Virtual Dispensaries, then shop and re-order anytime from our DFH, ND, and NM Virtual Dispensaries when products are needed or you want to shop products.

https://www.designsforhealth.com/u/cnc

https://www.clinicalnutrition.nutridyn.com

https://www.numedica.com/15660

Although your allegations are injurious and false, we are still willing to work with you in helping you receive products to improve your health. We can fulfill a re-order if you choose to create a new order with the above referenced changes.

We are sorry for the inconvenience and frustrations. Thank you for your patience and understanding.

Resposta da Clinicalnutritioncenters

11/07/2024

We are sorry to see you are piling onto the former customer's report that a package we shipped arrived as an "empty" package.

This is a disingenuous comment as we do NOT ship empty packages in order to avoid fulfilling customer's purchases. Such a storyline and comment is ridiculous. We have shipped well over 100,000 packages from customer orders over 10 years. If our company performed according to your portrayal, we would not still be in business operations. We simply find your comments as an unprovoked insult and defamatory.

Fortunately, we DO ship ALL packages with contents included, hence our 10 years of continued operations.

We pack our mail bins in a systematic way to maximize packages per bin, meaning after the order is first packaged and placed into a bin in an unsorted fashion, then when the bin is full, we secondarily rearrange the bin's contents so the packages are organized and easy for our USPS mail carrier to easily handle and scan for tracking purposes. So this two times handling of the packages enables us to feel all package envelopes. If a envelope had been empty after placing the shipping label on the envelope, we would have certainly identified such circumstance.

Additionally, It would have been easy for us to have noticed that the envelope was empty and had not contained a bulging middle portion of said envelope upon placing any unweighted empty package into the mail bins. The product you ordered could not have slipped by into our mail bins as an empty flat envelope.

We simply do not ship any empty envelopes to any customers, as ALL of our products are either in a plastic bottle shape or within a box and placed into bubble wrap protective envelopes, which then create bulging contents within the center of the package. It is entirely unmistakable to detect the difference between an empty envelope and one containing a box or bottle of supplements.

Additionally, the person placing the order had the option to select package insurance, but they did refuse the optional shipping package insurance for lost or damaged packages.

We have had rare occurrences of other "customers" attempting to obtain a second shipment from us by making reports that their package arrived "empty". We handle those claims the same way, if the package was insured, we turn the report over to the insurer. During the shipping process, theft and damage can occur to packages, so we always offer methods for customers to insure their purchases.

Unfortunately, as you know, there is an inherent risk of purchasing merchandise and desiring the contents to be shipped to the purchaser without completing the additional step to properly purchase insurance for the package's contents from what has alleged to have happened to such package.

If a customer had purchased the shipping insurance, we would have filed a claim for them regarding this unfortunate report and allowed that insurance company to pursue such claim. Unfortunately, there is nothing like this that we can do for this case.

The purchased item was weighed and packaged accordingly with the shipment label attached to the protected bubble wrap envelope and shipped via USPS mail with a tracking number. If an empty envelope would have been presented to our USPS mail carrier, they would have returned it back to us and told us it was empty.

The customer is always welcome to re-order again. We will gladly ship another bottle to the customer, but we recommend customers select the Route shipping insurance option for all orders.

Once again, we are sorry for such misfortune, but when a customer does not choose the package insurance feature offered they are not eligible for a product replacement.

Resposta da Clinicalnutritioncenters

10/07/2024

Thank you for your order. We are sorry to hear your report that your package we shipped with your included ordered product arrived as an "empty" package.

Fortunately, we do ship all packages with contents included. It would have been easy for us to have noticed that the envelope was empty and had not contained a bulging middle portion of said envelope. The product you ordered could not have slipped by into our mail bins as an empty flat envelope.

We simply do not ship any empty envelopes to any customers, as ALL of our products are sent as package containers which create bulging contents within the center of the package.

Additionally, you had the option to select package insurance, but you appear to have refused the optional shipping package insurance for lost or damaged packages.

Unfortunately, as you know, there is an inherent risk of purchasing merchandise and desiring the contents to be shipped to you without completing the additional step to properly purchase insurance for the package's contents from what has happened to your package.

If you had purchased the shipping insurance, we would have filed a claim for you regarding this unfortunate report and allowed that company to pursue your claim. Unfortunately, there is nothing we can do for you in this case. The purchased item was weighed and packaged accordingly with the shipment label attached to the protected bubble wrap envelope and shipped via USPS mail with a tracking number. If an empty envelope would have been presented to our USPS mail carrier, they would have returned it back to us and told us it was empty.

You are always welcome to re-order again. We will gladly ship another bottle to you, but we recommend you select the Route shipping insurance option for all orders.

Once again, we are sorry for your misfortune, but you did not choose the package insurance feature offered, therefore, you are not eligible for a product replacement.

Resposta da Clinicalnutritioncenters

10/07/2024

Mr Shiner, we are sorry for what had happened to your package.

Our original message we sent to you on October 24, 2023 after your reported you did not receive your package is the following copy from the message in your account:

Please check your email for a copy of your invoice that was created upon you placing your order.

We keep checking on USPS.com for trying to match the city and zip code you provided to us, but the city Palm Beach Gardens does not match the zip code you provided 33412.

We are trying our best to help you secure your package that was shipped to you, but the best we can come up with is that the package's address and zip code will not allow delivery to your street address due to some data being incorrect.

As of 10/8/2023, the US Postal Service's (USPS) West Palm Beach distribution center shows that the package we re-routed there and has not left that location.

We believe that such post office location is awaiting someone to pick up the package due to it being undeliverable as labeled with such address provided to us.

We do not know how else we can assist you.

Please contact that WPB distribution center with the tracking info that was provided to you and request that either the package be delivered once you correct the zip code, or offer to pick up the package in the event USPS refuses to deliver the package with a corrected address. The USPS staff may want to see your ID once upon your arrival at the WPB distribution center to match the person the package was addressed to.

Please know how we can further assist you.

We have since found that USPS has ceased their search for this lost, stolen, or damaged package that had likely either been destroyed in shipment or stolen from their facilities while awaiting for an address correction. Unfortunately, USPS never requested from us an address update or correction before you filed your chargeback. USPS simply told us that the address you provided to us on your order that was digitally placed onto your shipping label was "incorrect".

Again, we are sorry for that circumstance you experienced that we had no fault in creating.

Resposta da Clinicalnutritioncenters

10/07/2024

Ms. ONeal,

Perhaps you can modify this complaint to being resolved since we had split shipped to you the order #110430 for the two ordered product containers. You simply received the first container in package #1, then a second container in a following package. We even had made such written comments on your invoice when shipping the initial package, stating you would be receiving the second package shortly after the first package.

Here are your order's shipping details that came directly from our website's order information:

Shipment #87184
1 item @ 28th Oct 2023
Tracking #: 9405511206216460270748
Shipment #87185
1 item @ 28th Oct 2023
Shipment #87340
1 item @ 2nd Nov 2023
Tracking #: 9405511206216477975155

Please update your 1/5 stars rating for this transaction. Thank you

Resposta da Clinicalnutritioncenters

10/07/2024

We are sorry to hear about this alleged incident, but we do not have any Sharon S as a customer in over our 10 year history, nor can we find one in over 40,000 customers in our database. We do not have any orders from anyone named Sharon in year 2022 or pre-February 2023, so we cannot determine who you could be. We believe you are a ghost writer for poor reviews or you used a different name to sign up as a customer. TrustPilot please help us.

Resposta da Clinicalnutritioncenters

10/07/2024

We are sorry to hear about this alleged incident, but we do not have any Didier Laborde as a customer in over our 10 year history, nor can we find one in over 40,000 customers in our database. We do not have any orders from anyone named Didier Laborde in year 2022, so we cannot determine who you could be. We believe you are a ghost writer for poor reviews or you used a different name to sign up as a customer. TrustPilot please help us.

Resposta da Clinicalnutritioncenters

Actualizada a 3/04/2022

Ms. Teplik, we are sorry for your recent product experience. We have received a few other similar complaints and experiences with this Cellcore Biotoxin Binder. Although most people who have purchased it do not complain about unwanted symptoms but are able to successfully utilize it. We had contacted Cellcore about these few complaints in late 2020 and Cellcore informed us that they made a product reformulation in about August 2021. This is the reason for your unwanted symptoms as others complained about the same issues with it. Although we do not make the item and did not make the final reformulation recipe, we are happy to send to you a prepaid postage and labeled padded envelope for you to return the bottle to us. Once we receive the returned product, we will provide to you a full refund. Simply put, unless the product is yet reformulated again, you will most assuredly always feel these undesired symptoms. There are other similar products we can advise you to try from other Brands who may not have sourced their materials from the same sources as Cellcore. Let us know what else we can do to assist you. Thank you for shopping with us. We are happy to have served you and completed the fulfillment process. We would appreciate a modified review, thank you.

Resposta da Clinicalnutritioncenters

3/04/2022

Thank you for the accurate kind words about the products and services we provide. Although we are not the products' manufacturers, we strive to keep our customers happy!

Resposta da Clinicalnutritioncenters

3/04/2022

Charlene, thank you for your order. We are sorry for widespread shipping delays during the December 2021 holidays caused my increased shipper delays and all Brands experiencing raw material shortages due to Covid-19 related matters. We try to be transparent by providing advanced notice to our customers about these product procurement and shipping delays on our website. During our website's checkout cart process, we require customers to read and acknowledge having read these Brands' raw material procurement delays, production and shipping delay process issues for customers to complete placing orders, and also advised making orders for products 2-4 weeks in advance of needing delivery. Many products are on Brand backorder statuses with these Brands experiencing 1-12 week delays in having inventory available to even ship to us. We did ship to you your order on 12/26/21, and an automatic email was sent to you with a shipping tracking number. You did send to us on the next day 4 email messages within 3 minutes on 12/27/21, and 1 email on 12/28/21 asking when we were going to fulfill your order. We responded on 12/28/21 via email within 10 minutes of your last email sent to us on the same day. We trust you received your product and hope you understand the difficult landscape of Brands' product manufacturing and inventory issues they are experiencing resulting in random backorders for their products. We are happy to have served you and completed the fulfillment process. We would appreciate a modified review, thank you.