Great communication from the Nottingham branch, very helpful and friendly. it was my first experience using clockwise, and would highly recommend them, I did my identity check with hooyu very straight... Ver mais
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Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise a... Ver mais
Brilliant customer service,staff was very helpful.I received my loan after short time same day.
It was my first time using any credit union. I didnt have photo ID, so the selfie picture is a great idea. From first starting the loan process to actually getting the loan in my bank was 2 weeks n th... Ver mais
Informações sobre a empresa
Sobre Clockwise Credit Union
Escrito pela empresa
We are a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland, Northamptonshire, Coventry and Warwickshire.Credit unions can consider all loan applications from people in our communities, regardless of background, including those who are in receipt of benefits. A credit Union is also a not-for-profit organisation, our focus is on improving the financial well-being of our members and helping the local community.
How we can help
Loans
We offer loans from £50 up to £15,000 and with fast decisions online, no hidden fees or penalties and we consider all applicants, regardless of circumstances.
Savings
Our flexible, easy access savings accounts offer great value for everyone! Whatever you are saving for, saving regularly helps you to manage your money better.
Current Account
Manage your normal day-to-day spending. You can pay bills, set up direct debits or standing orders and receive any salary or benefit payments.
Why we are different
What sets us apart from mainstream banking institutions is that we are a not for profit co-operative organisation. This means that money that members make and save from being a member stays in the local community. By coming together as a co-operative it gives all members access to low cost loans, as little as 8.7% APR.As an ethical lender we assess each loan application on individual circumstances thereby enabling us to consider everyone, irrespective of their credit status or personal circumstances.
When you join Clockwise you benefit from becoming a shareholder; and all cash surplus generated is divided between our members as interest on savings & rewards for good borrowers.
Members are central to everything we do and are the heart of our strategy.
Escrito pela empresa
- Vision
- We want to be the first and best choice when it comes to helping people with their money. Whether you’re already a member or someone who wants to join us in the future, we aim to be the best choice for providing financial services. We’ll work hard to earn your trust and show you that we can take care of your needs and help you achieve your financial goals
- Mission
- Our Credit Union’s mission is to be responsible and caring, not just focused on making money. We want to show something special called the “credit union difference.” This means we will be fair, honest, and creative in how we offer financial products and services to our members. We value our members’ opinions and want to work together as a team. Our goal is to build strong relationships with our members and the community. Because we are owned by our members, we consider their needs first: this helps us stand out against banks and other financial organisations. By being strong financially, we can offer reliable and affordable options to our members. This will help them and the community as a whole to be financially better off. Our main focus is on people, not just profits.
Your circumstances considered
Fair and affordable credit
We consider all circumstances. We’ll aim to give you an instant decision or we’ll let you know within 1 working day and put the money into your account the same day! Repay weekly, fortnightly or monthly by debit card, standing order or from your benefits. No fee if you need to change.
Informações de contacto
1 St Nicholas Place, Leicester, LE1 5LB, Leicester, Reino Unido
- 0330 17 55 792
- hello@clockwise.coop
- clockwise.coop
4,6
Excelente
922 opiniões
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Don't waste your time with this company…
Don't waste your time with this company they are the worst company we have ever dealt with. They asked my wife for posted bank statement. She had to call the bank to order them as they dont send them due to the carbon footprint it creates but this company clearly dont care about global warming. Then once we received the posted bank statements we send them. Then this incompetent company says sorry we cant verify your address ID even tho my mrs address on driving licence and posted bank statements match. They now want to push that carbon footprint by making my Mrs miss a day off work, lose a days pay to show them the same letters in person to what we sent already. Talk about a company with no clue. If you suffer with anxiety or any other mental health issues I extremely recommend staying away from these A holes
24 de fevereiro de 2026
Opinião espontânea
Says you can verify online but they won't let you.
Applied for a loan to consolidate debt. Was told that to proceed I needed to visit a branch with ID documents. When I looked and realised I wasn't able to get to a branch, I emailed and asked if I was able to verify online as per their website says you can with their trusted partner hooyu. I received a response saying as per the accounts team response, that I couldn't and needed to go in branch. Disappointing and won't be proceeding with membership.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Clockwise Credit Union
Thanks for taking the time to leave your feedback, and sorry for the frustration this caused.
While we do offer online ID verification through our trusted partner, unfortunately there are some instances where we’re unable to complete checks electronically. When this happens, it becomes a legal requirement for us to complete KYC (Know Your Customer) checks in person at one of our branches.
We completely understand that this isn’t always convenient, and we’re sorry it prevented you from continuing with your application. Your feedback is appreciated and helps us highlight where expectations on our website could be clearer.
If you’d ever like to discuss this further, our team would be happy to help.
Easy to register
12 de fevereiro de 2026
When I call them they are always polite…
When I call them they are always polite and helpful this company is very good because when it comes to hard times with no money this is a good backup and they support so much.
18 de fevereiro de 2026
Very helpful and professional
Very helpful and professional. Easy to talk to.
17 de fevereiro de 2026
Brilliant website straight forward and…
Brilliant website straight forward and clear
16 de fevereiro de 2026
Absolutely lovely supporting staff
Brilliant always happy to help in anyway they can
11 de fevereiro de 2026
Brilliant customer service from…
Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise account, the funds go in straight away and repayments are flexible. After being let down elsewhere, I’d 100% recommend them.
3 de fevereiro de 2026
Professional and reliable service
Professional and reliable service. The loan terms were clearly explained, with no hidden costs. The entire process was smooth and completed on time. I recommend it.
6 de fevereiro de 2026
Great customer service….
The customer service provided was exceptional, with a dedicated team of experienced and knowledgeable staff capable of recommending the appropriate package. This assistance has contributed to the development of a long-lasting credit score. I appreciate the support from the entire Clockwise team.
29 de janeiro de 2026
Very happy with the service
I applied thinking I wouldn't be accepted and got a message saying my loan had been approved once I had completed all the identity checks I had the money within 5 mins very happy
2 de fevereiro de 2026
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