Cloudpepper Opiniões 19

TrustScore: 4 em 5

4,2

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Informações sobre a empresa

  1. Empresa de software
  2. Empresa de hospedagem na Web

Escrito pela empresa

Cloudpepper helps Odoo implementation partners and business owners run their ERP system(s) without compromising on performance, security and stability.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

19 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Surprisingly simple and reliable

Cloudpepper has been surprisingly simple to use, reliable, and the feature set is everything we need. We've had one support ticket which they did satisfactorily resolve within 48 hours. Nice. Please keep up the good work.

3 de fevereiro de 2026
logótipo da Cloudpepper

Resposta da Cloudpepper

Thank you! We appreciate your trust and happy to hear our support team was able to sort you out. We’ll definitely keep up the good work :-)

Classificada 5 em 5 estrelas

Easy and Fast Setup

Very user-friendly and quick to implement. No confusing technical problems. Everything is simple and straight to the point. A smooth experience from start to finish.

2 de fevereiro de 2026
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Resposta da Cloudpepper

Thanks for the feedback, Fabrizio! Happy to hear the setup was quick and smooth. That’s exactly what we aim for! :-)

Classificada 5 em 5 estrelas

The best solution to manage your "on…

The best solution to manage your "on premise" instances

1 de janeiro de 2026
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Resposta da Cloudpepper

Thank you! We've put a lot of effort to ensure managing Odoo instances on-premises is a smooth process. Appreciate your trust!

Classificada 5 em 5 estrelas

Technical Assistance for Upgrade Problems

Response was responsive followed by a correct diagnosis of the problem. Much better than Odoo's service.

1 de janeiro de 2026
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Resposta da Cloudpepper

Thanks Steve! Glad we could get that upgrade sorted for you. Appreciate the shout-out!

Classificada 2 em 5 estrelas

Looks very promising but not working…

Looks very promising but not working really well !
Depending of your request they answer you by email or you have to open ticket on their website, very confusing...
Their system never succeeded to connect at our server although it was properly configured and remote SSH access was working.
Technical support not very fast to answer.
Control panel buggy: no logs of errors encountered, no details
The service looks clearly not fully operational and not working well.

11 de dezembro de 2025
Opinião espontânea
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Resposta da Cloudpepper

Hi Vincèn, thank you for your feedback.

We are sorry we couldn't get your server connected. As we discussed in our final email, our automation requires standard web ports (80/443) to be open for initial provisioning and SSL validation. Since you needed a strictly internal server and chose not to open those ports, our system was unable to complete the setup.

We appreciate your feedback regarding the error logs and are working to make those more visible in the dashboard for future updates.

Classificada 1 em 5 estrelas

Useless AI support cripples the product.

They changed product support from live chat to a useless bot with AI. Now you won’t get answers an wait for days without response. Stay away from this service, nether thought I would say this once.

11 de junho de 2025
Opinião espontânea
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Resposta da Cloudpepper

Hi Alex, thank you for flagging this. We are truly sorry for the wait times you experienced. We hit some bumps during our support migration, but those issues have been fully resolved. With our new ticketing system in place, response times are back to normal. We’d love the opportunity to earn back your trust.

Classificada 5 em 5 estrelas

The Best Odoo Hosting

I cannot speak highly enough of the Cloud Pepper team and their exceptional hosting services. As a customer for the past year and a half+, I've been consistently impressed with their platform's performance, reliability, and attention to detail in every aspect of their service.

Their technical team has been outstanding, demonstrating remarkable responsiveness by typically replying within hours to any inquiry. They consistently go above and beyond expectations, and their Odoo-specific optimization has transformed our system's performance. The server uptime has been impeccable, providing us with the stability and reliability that's crucial for our business operations.

What truly sets Cloud Pepper apart is their genuine commitment to customer success. Their technical expertise, combined with outstanding customer service and competitive pricing, creates an unmatched hosting experience. For anyone seeking Odoo hosting solutions, Cloud Pepper isn't just a service provider – they're a trusted partner in your business success. I wholeheartedly recommend them without any reservations.

1 de outubro de 2024
Opinião espontânea
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Resposta da Cloudpepper

Thank you for the amazing feedback! Happy to serve you.

Classificada 1 em 5 estrelas

They service is a joke.

Their service is a joke.
Nothing works, and there isn’t any useful information on their website. The support is useless.
I waited a few hours for an answer; the chat is useless.
Browsing addons doesn’t work.

2 de outubro de 2024
Opinião espontânea
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Resposta da Cloudpepper

Hi Pawel,

To clarify and as mentioned in the chat: you were unable to provision a server simply because your card payment failed. We have since updated our system to show a more detailed declined payment error message when purchasing a server, so the reason for a declined payment is immediately clear.

Kind regards,
Cloudpepper

Classificada 5 em 5 estrelas

The day i found cloud pepper

The day i found cloud pepper , I informed all my Odoo colleagues about it

A killer it is

An amazing product

Kudos to the team

You found a lifelong customer *wink*

Thanks

8 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The moment I saw the Cloudpepper…

The moment I saw the Cloudpepper platform first time, I said "This is it!

A solution built by great people.

I was initially hesitant to switch because we have so many Odoo customers.

During a serious testing process, I was very impressed with their approach to customer needs, subject matter mastery, business discipline and great communication.

It was not easy to convince my team to migrate all our customers. We migrated a few of our customers to Cloudpepper and my team was very happy with the support.

Then we decided to migrate all our customers.

It's a great solution built by really great people. It saves a lot of workload.

We trust Cloudpepper and we love it.

15 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing product, amazing service!

Cloudpepper is great as a hosting management for Odoo servers, is it community or enterprise.

We are an official Odoo partner and do host all our project with Cloudpepper.

The service is amazing, one can really tell those guys are brilliant at what they do.

All in all, we love Cloudpepper and will continue to use it to host a few dozen Odoo instances with it!

21 de setembro de 2023
Opinião espontânea
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Resposta da Cloudpepper

Thank you for the kind words Laurence! We're proud to be your choice for Odoo hosting and appreciate the trust you've placed in Cloudpepper.

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