Cluey Learning Opiniões 

361
•
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Cluey promise tailored learning for your child, and the ability to connect easily to online tutoring. While the tutors are good, sessions are constantly cancelled, and automated messages sent that oft... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Tutoring was good, payment system is bad. Random amounts of money taken out of the credit card. Cluey justify this by telling consumers they need to be a certain amount of lessons in advance which IS... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been so happy with Cluey Tutoring and the support they have given our child. They had been struggling with schoolwork and were losing confidence, but since starting with Cluey, we have alrea... Ver mais

Classificada 5 em 5 estrelas

The team instantly got what my child needed and the tutors are engaging professional and provide detailed feedback that helps grow my child’s confidence. She opened her platform and said yes! I can cr... Ver mais

Informações sobre a empresa

Escrito pela empresa

Cluey Learning offers expert online tutoring to students in years 2 to 12. Trusted by hundreds of Australian families, we offer a series of highly-effective learning programs aligned to the Australian school syllabus. Our qualified, (WWCC) vetted tutors ensure each session is tailored to the individual student. Tutoring sessions are one-to-one, private and face-to-face and students love using the online tools including live video conference, an interactive whiteboard and real-time audio. Students also gain access to the Cluey Learning Platform, where they can complete practice exam questions anytime. Whether you’re looking to build your child's confidence, ace your ATAR score or catch up in class, Cluey offers tutoring across English, Maths, Biology, Chemistry and Physics.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

361 opiniões

5 estrelas
4 estrelas
3 estrelas
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3,0

Todas as opiniões

(361)

62 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

10/10 cluey !

My son now understands how to solve algebra based questions as he's been struggling with it for quite some time now, 10/10 would recommend if your child or you are struggling with a subject in school!

26 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Cluey has been a fantastic resource to build confidence in my HSC year. The way homework is set is great and the way the lessons are structured is wonderful.

6 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don't fall for their trial scam

As everyone else said, we signed up for the cheap trial after seeing their advertisement and were assured that we could cancel if we don't like it. Once they have your credit card details, the steal a hefty amount off your credit card.

The worst part is that Cluey is based in the Philippines but they lie and say it's based in Sydney, so you're not even protected by Australian consumer laws. You have to just report the funds stolen and get your back to issue a new credit card.

All the positive reviews are fake reviews written by their Philippines employees and not by real parents. Don't fall for this foreign scam run by Filipinos. Also, the girl who took the tutoring session was a teenager, not the qualified teacher they promise you you're getting when you hand over your credit card.

As for their platform, it looks like it was made 20 years ago. It's old, clunky and badly designed.

10 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The tutors are amazing

The tutors are amazing, very friendly, and approachable. I appreciate the system that allows parents to track their child's progress and view video recordings later on.

23 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

A total scam

A total scam, they charged me 190, then proceeded to charge me another 47 three times! They wont pick up their call and won’t also reply. It’s a SCAM!

24 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great program and my daughter really enjoyed it.

Great program - was worried about not being able to cancel or put on hold if I needed to, after reading reviews, but everything was fair and upfront.
My daughter LOVED her tutors - English (Bridget - Scottish teacher) and Stephanie for Math ... we got the program to assist with making sure our 10 year old was ready for mainstream school after 3 years of home-schooling. I wish we'd started it earlier - as it's a great one on one way to learn and home-schooling kids should definitely give it a go. The feedback and reports at the end of each lesson is also really good. Two thumbs up - definitely recommend.

14 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Cluey has been an easy and engaging…

Cluey has been an easy and engaging experience. My initial consultation was positive with all my needs respected and met. My son's Tutor has always been punctual and receptive to his immediate needs. We also receive reminder texts on the day of the tutoring and a followup progress report shortly after the session too.

10 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

A total scam

They called me and told me into setting up a payment for the trial lesson. I confirmed several times whether the payment will be confirmed before being processed. The salesperson told me there will be a 40 dollar payment for the first few lessons. After sending the welcoming email, she then told me I was charged. I wasn't even notified of the payment. What's worse is that I was charged NZD 190 in total!!!!! After this nonsense, I couldnt reach her or ANYONE by calling back nor could I get any confirmation email of the payment!!!! This is a total SCAM!

8 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Service

I read some of the negative reviews and was a bit concerned but the Learning Advisor persuaded me to try it and i have to say everything with that internet portal went smoothly. It was easy to navigate and everything I tried to do such as rescheduling lessons, and choosing a budget plan worked perfectly. Would wholeheartedly recommend it.

26 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I was so worried about my ADHD son and…

I was so worried about my ADHD son and when I first talked to Cluey Learning I thought he couldn't possibly benefit from online tutoring but I was wrong. He finds the online environment very secure and safe and the constant interaction keeps him engaged and he loves it. Cluey has tutors who specialise in students with learning issues and they're brilliant!

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

What my child gained in Cluey

According to my child, the tutors at Cluey have helped her understand many topics in various subjects. She can now see herself as competitive, which has significantly boosted her self-confidence.

20 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Tutoring Service

Wonderful, friendly and quick service that were able to provide and match a brilliant tutor who has been able to support my child's learning needs. I was amazed at the fast turnaround.

17 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Please don’t sign up with Cluey

Please don’t sign up with Cluey. They are an absolute scam and Are unreliable and you cannot connect with them at all. They continuously text me to say Our was cancelled or change etc. And then when I made other plans for my daughter they phoned me that day to see if she was going to be attending her session and then I said I was text that it was cancelled. They said oh okay well will let this go. This one cancelled this one time but you’ll be charged next time even though they were the ones he said it wascancelled in the first place. I’m trying to contact them right now but cannot get onto them at all in any way shape or form. They are not worth the trouble.

16 de setembro de 2024
Opinião espontânea
logótipo da Cluey Learning

Resposta da Cluey Learning

Hi Karina,

Thank you for your feedback. I’m sorry to hear about your experience, I want to assure you that we are committed to providing quality service and are not a scam.

One of our agents has reached out to you to help resolve this and better understand the situation.

Warm Regards,
Cluey Team

Classificada 1 em 5 estrelas

Never go with this company

Cluey learning is a scam. Please don't go with them. Yesterday I paid money for one session. When I checked my card, I found out that they charged for two sessions. I called so many times, asked for support and just got voice that first i have to login to Cluey Hub. But problem that couldn't even login to Cluey Hub at all. This morning they said to me link, they said that I can join session with tutor through the link, but the link is doesn't work. And it's no refund. I have to block my card, so they can stop to take money from my account. Terrible experience. I didn't get any service and it's no refund. Please don't go with them.

7 de setembro de 2024
Opinião espontânea
logótipo da Cluey Learning

Resposta da Cluey Learning

Hi Elena,

Thank you for your feedback. I’m truly sorry to hear about your experience, and I understand how frustrating this situation has been.

I want to assure you that we are committed to providing quality service and are not a scam. We have processed your refund for the session charges, and you should see that reflected in your account shortly.

Warm Regards,
Cluey Team

Classificada 1 em 5 estrelas

0 stars

I was signed up on a trial for 2 lessons for my son. We decided to go in a different direction but now they keep charging me. Phone number is useless no matter what options you select you end up with “go to the Cluey learning hub” and they hang up. Because we were on a trial we don’t have full portal access, no chat help and we can’t manage the account. So it seems now that I have a choice between paying them forever or driving to their Sydney office

30 de agosto de 2024
Opinião espontânea
logótipo da Cluey Learning

Resposta da Cluey Learning

Hi Nathan,

Thank you for bringing this to our attention. We have reviewed your initial sign up call and you were enrolled into an ongoing enrolment with the first two sessions at a discounted rate. As the Learning Advisor mentioned on the phone, we need two weeks notice to cancel the enrolment.

We have processed a refund for your cancelled lessons and cancelled your enrolment.

Warm Regards,
Cluey Team

Classificada 1 em 5 estrelas

Used to work there as a tutor

Used to work there as a tutor. Its as bad as all the reviews say. The other reviews from tutors say its a minimum wage job but its actually below minimum wage as they don't pay the casual adjustment or superannuation. Yeah, its not legal what theyre doing and theyll be fined and forced to repay the unpaid wages to tutors when they eventually go to court over it. They mainly hire people from India and Phillippines and not Australians. Tutors are treated vry badly. Worse thing is tutors get fined by Cluey if they get sick and miss a lesson. Again not legal.

1 de fevereiro de 2024
Opinião espontânea
logótipo da Cluey Learning

Resposta da Cluey Learning

Thank you for sharing your concerns. We take feedback seriously and want to clarify some important points regarding our tutoring practices.

The claims about our pay structure and treatment of tutors are not accurate. Our tutors are based in Australia and New Zealand, and they are private contractors who are compensated fairly for their work. We do not impose any fines or financial penalties on tutors for missing a session; this policy is clearly outlined in their contracts.

We strive to maintain a supportive and respectful environment for all our tutors. If you have any further concerns or would like to discuss this matter, please feel free to reach out directly.

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