A Frustrating and Unreliable Experience
Our experience with this bank has been nothing short of frustrating. Initially, we were unable to send any funds at all because the feature had to be "unlocked" by an admin, which was an unexpected and unnecessary hurdle. Once this was resolved, our wire transfers were repeatedly rejected. After contacting support, they claimed the BIC was incorrect, despite us double-checking the details multiple times and confirming everything was accurate.
Eventually, they allowed two transfers to go through, but the very next day, we were again unable to send wires. The system stated that a "transaction ID was missing." When we reached out to support, they couldn’t provide an explanation and only resolved the issue after a full day of back-and-forth communication.
One week later, things took a turn for the worse: our account was suspended without any prior notification. When we tried to log in, we were met with an error saying the password was entered incorrectly three times—despite us not attempting to log in before. After contacting support again, we were informed that the account was suspended but were given no further explanation or clarity.
Overall, the bank’s lack of transparency, technical issues, and slow, unhelpful customer support made this an incredibly poor experience. We cannot recommend this bank to anyone looking for a reliable and efficient financial institution.
10 de janeiro de 2025
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