Had a mark 1 (very old) Barista Sage Express losing pressure and steam coming from the unit. Booking experience was easy and efficient, engineer was prompt, tidy and polite. Fixed the issue within... Ver mais
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Possibly the fastest turnaround and delivery I've ever seen from a business that wasn't amazon. Ordered a replacement heater for my sage machine, as my old one had gotten blocked with limescale.... Ver mais
I am trying to return my coffee machine for repair. I have done this twice before without any difficulties. Coffee Classics has made changes to the system for returns - previously I made one phone c... Ver mais
Second time I have used Coffee Classics and again I cannot fault their service. Dealt specifically with Jacob and with a little trouble getting a call through Mark intervened and addressed the issue... Ver mais
Avoid at all costs
This is to share my bad experience with Coffee Classics. Unfortunately, my encounter with them has been less than satisfactory, and I feel compelled to express my dissatisfaction.
Originally, I was advised that the repair of my Melitta coffee machine would take 7-10 working days. However, the process extended to an astonishing 40 working days, during which I paid £237 for the service. Despite the extended duration I still got a non-functional machine.
I tried to come to a solution with Josh (the owner) but unfortunately it's all about money with him, and not about good service or customer satisfaction, where I found it's necessary to leave this feed back.
Based on my experience, I would not recommend using Coffee Classics for repairs. It appears that there might be a lack of expertise or efficiency in their services, leading to significant delays and unsatisfactory results.
6 de janeiro de 2024
Opinião espontânea
Paid around £120
Paid around £120, worked properly for a few weeks then all the same issues returned. Do not bother!
22 de junho de 2023
Opinião espontânea
Leaking machine is still leaking for 200 pounds
The journey started from Jul 26'23 via email conversation. I got the quote (Barista express, leaking water), paid for the box to pack the machine to the workshop, it was delivered in a few days.
Then they couldn't collect the box via parcelforce (e.g. I stayed home no one arrives, and then they would respond via email with >1 day delay and time-sensitive questions like 'should I schedule now for tomorrow') for more than a week despite me asking them to accelerate. I got frustrated and just asked the label so I can print it and brought the machine myself to the post.
Then I asked my wife to be contacted in case any needs to be paid or inquiries (I went away without internet/phone connectivity). They just send me the invoice and it delayed the machine by another 10 days. Early september I got the machine back.
The problem with the machine is that it was leaking water and after a week after repair it was leaking again. Needless to say the
coffeeclassicsltd.co.uk doesn't respond to my emails.
Never use them.
1 de setembro de 2023
Opinião espontânea
This company is excellent
This company is excellent. I have dealt with them twice.
Once for a home visit repair of a coffee machine and once by shipping a coffee machine to them to repair.
Customer Service: Excellent, polite, friendly and helpful.
Communication: Excellent.
Instructions and Advice: Excellent. The advice and instructions about shipping the machine were second to none!
All round a very good company.
11 de julho de 2023
Opinião espontânea
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