Absolute worst place to buy your machine. My expensive coffee machine (Elektro minivertikale) never reaches normal temperatures even when it's been on for hours. We've sent video proof to them, we've... Ver mais
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Volledig onbetrouwbaar bedrijf, telefonisch onbereikbaar én hun enige email reactie is: Dear customer, thank you for your email. Customer support business hours are Monday to Friday from 8.30 to 17.3... Ver mais
Jeder Haushalt in unserer Familie hat eine RANCILIO Kaffeemaschine und wir sind alle sehr zufrieden. Kürzlich hatten wir einen Defekt an einer Maschine. Per Mail wurde von der Firma (Kundendienst) se... Ver mais
Am Montag habe ich eine Rancilio Silvia E v5 und einen ordentlichen Tamper hierzu im Onlineshop von Caffè Italia bestellt. Beide Artikel wurden sofort versandt, zeitgleich erhielt ich einen Link zu... Ver mais
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FINGER WEG von desen Shop...immmer…
FINGER WEG von diesem Shop...immer schnelle Lieferung aber dann null nein minus Service. Verweigert jede Gewährleistung!
Habe die Teile nach gefühlt 100 Unverschämtheiten (Mails) selber besorgt und ausgetauscht. Ich will mit dem Laden nichts zu tun haben, weil mir die Verlogenheit von Coffeeitalia einfach unglaublich ist. Jetzt nach 12 Monaten eine Antwort zu verlangen ist einfach ...ohne Worte

Resposta da Coffeeitalia
I bought the Rancilio Silvia V5 coffee…
I bought the Rancilio Silvia V5 coffee machine from this Italian dealer and it was shipped to me within a few days - perfect and reliable service. On top, they even shipped the latest model free of charge.
The nice machine came in time
The nice machine came in time, good Job! Proud to support Italien products! Frank from Hamburg
SEHR EMPFEHLENSWERT! Absolut reibungslose Abwicklung!
Absolut reibungslose Abwicklung! Top-Gerät! Lieferung war schnell und unkompliziert. Absolut empfehlenswert!
Vielen Dank!!!
Hände weg von der Firma!!!
Hände weg von der Firma!!!
Äußerst unseriöses Geschäftsgebaren…
Keine Kontaktaufnahme möglich!
Mails werden nicht beantwortet!
Sogenannte „Hotline“ verbindet nach London.
Es kommt eine englischsprachige Verbindung zustande, die gleich wieder vom Gesprächspartner beendet wird.
Nur Geld wird sehr schnell abgebucht.
Ich habe den Kauf kurz nach Abschluss storniert,
was natürlich nachweisbar ist.
Die Firma behauptet einfach, die Maschine wäre 10 Tage früher gekauft worden und verweigert die Stornierung!
Die Stornierung ist erfolgt und die Erstattung erledigt.

Resposta da Coffeeitalia
Thanks very much!
The Rancilio Silvia is a very good coffee machine. Top Product!
Great coffee machine
Great coffee machine, straight and beautiful design, functional and simple. The taste of the espresso is impeccable.
Highly recommended!
Auf keinem Fall dort eine Kaffee…
Auf keinem Fall dort eine Kaffee Maschine bestellen: Die "24 Monate Garantie" besteht nicht. Ich habe an die dort angegebene E-Mail Adresse geschrieben, da meine dort gekaufte Maschine nach 11 Monaten nicht mehr richtig erhitzt. Es kam nur ein nicht sachdienlicher Hinweis und der Verweis auf die Website von Home Barista.
Danach hat Matteo de Stefani - wenn das sein richtiger Name ist - sich nicht mehr gemeldet. Unter der Telefonummer 069 20136926 wurde ich abgewimmelt und an die E-Mail Adresse verwiesen.

Resposta da Coffeeitalia
Lucky me
Lucky me, I registered for the newsletter and received the halloween promotion code. Now I am a lucky owner of the good dealt Bezzera BZ10.
Indeed I was a little bit afraid because I did not receive the delivery notes after 3 workdays but fortunately but big package is there now.
I want to share a great customer…
I want to share a great customer service experience. I got a great deal for a new machine (Isomac Tea), which functioned fine for more than a year. Then it broke down - due to a missing safety measure in the machine. Marco agreed to pay for the replacement parts, which were shipped to me for a very low cost - so I could avoid shipping the machine to Germany for repair.
Parts were recieved after a small delay - Italian factory had a long summer holiday break.
I replaced the parts (pump) and everything is fine.
Thanks for the kind and professional service.
Ceado E37S
This is now my second order from CoffeeItalia and once again I was assisted in an ultra-professional manner by Matteo.
My first purchase was for a QuickMill Alexia EVO which I am enjoying on a daily basis. However I was getting increasingly frustrated with my coffee grinder which remained slow & noisy while dispensing clumpy grinds. A few emails later and I had a Ceado E37S (with the new worm gear) on the way.
No need to mince words – the E37S is an absolute beast. It is SO easy to setup and gives perfect, fluffy, clump-free grinds dosed right into the centre of the portafilter. No mess, no hassle and lightning fast. The touchscreen is a joy to use & not under or over sensitive and the menu easy to understand. The overall design is clean, sleek and just the right side of industrial to fit in a home kitchen. If I had one complaint it would be that the hopper is way too big for home use and Ceado could allow the option of supplying the small one instead. But this is minor complaint because the small hopper is available to buy separately.
Ceado have done so many things right with this grinder (like easy maintenance, micro adjustments with the new gears and no loss of settings during cleaning) that it basically answers every demand I could ask for, bar single dosing (which is do-able, but not without risk).
Yes, the E37S is expensive. However after weighing up the options and comparing the competition, I see it as a (smart) long term investment with great customer service from CoffeeItalia backing me up should I ever need it.
Recommend CoffeeItalia, Ceado & QuickMill? Without a doubt! And I look forward to dealing with them again soon.
Zweifelhaftes Business.
Bestellt und Ewigkeiten auf die Lieferung gewartet. Für die Ware gibt es keine Rechnung mit ordentlich ausgewiesener deutscher Mehrwertsteuer, weil die deutsche Filiale nur eine Scheinfirma ist. Stattdessen kommt nach etlichen Aufforderungen eine Rechnung einer anderen Firma aus Italien, die für den Vorsteuerabzug völlig ungeeignet ist. Ein klarer Verstoß gegen EU-Vorschriften zum Verbraucherschutz.
Warnung: Wer hier kauft, der hat selber Schuld.

Resposta da Coffeeitalia
alles top !!!!!!!!!!!!!!!!!!!!
Grosser Auswahl an guten Espressomaschinen
Grosser Auswahl an guten EspressoMaschinen und Mühlen, schnelle und zuverlässige Rückmeldung bei Fragen. Einfach super!
Happy customer
Fast delivery and they were kind enough to do a late addition to my order, hence avoiding additional shipping charges. Thanks guys, it was a pleasure!
Best and friendly Service
Best and friendly Service. Top Price! Fast delivery.
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