Colasential Opiniões 

Resposta da Colasential

8/07/2026

Thank you for your feedback. We understand that checkout offers may not be for everyone. Any additional products shown during checkout are optional, and customers can choose whether to add them before completing their purchase.

Some offers may be shown one time for new customers at a discounted rate compared to purchasing separately later. We appreciate you sharing your experience and will take this feedback into consideration as we continue improving the checkout process.

Resposta da Colasential

3/07/2026

We’re sorry to hear about your frustration. Colasential orders can include a subscription plan, which automatically renews based on the interval selected at checkout unless canceled in accordance with our subscription terms.

If you already requested cancellation by email and are still receiving charges or shipments, please contact us again at hello@Colasential.com with your order details so our support team can review your account, confirm the subscription status, and assist with any eligible refund or return options under our policy.

Resposta da Colasential

Actualizada a 3/07/2026

We’re sorry for any confusion. This was not a cancellation fee. As stated in our subscription terms, subscription plans are offered at a discounted rate compared to standard one-time purchases.

When a customer cancels before the second subscription charge is processed, the discount difference between the subscription price and the standard retail price may apply. This is done to prevent misuse of discounted subscription pricing, where a subscription discount is used for a one-time purchase.

If you have questions about your specific charge, please contact us at hello@Colasential.com with your order details so our support team can review it and clarify further.

Resposta da Colasential

3/07/2026

We’re sorry for any confusion and understand your concern. In some cases, orders may include products from related offers or bundles selected during checkout, but we would need to review your specific order details to confirm exactly what was purchased and shipped.

Please contact us at hello@Colasential.com with your order information so our support team can review both charges, verify the product you received, and assist with any eligible refund or return options under our policy.

Resposta da Colasential

17/06/2026

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience.

We take claims regarding continued billing after cancellation seriously. However, based on the information provided in your review, we are unable to verify when the cancellation request was submitted, when it was processed, or the timing of the renewal order relative to the cancellation request.

We would like to clarify that if a renewal order has already been processed and shipped before a cancellation request is received or completed, it may no longer be possible to stop that shipment. In such cases, return options are handled in accordance with our published policies.

We also respectfully disagree with the characterization that this is a scam or that the process is designed to generate unwanted charges. Colasential operates with clearly disclosed subscription terms, and our support team works to assist customers with cancellations, returns, and account-related questions.

Resposta da Colasential

15/06/2026

Thank you for your feedback. We’re sorry to hear that your experience was frustrating.

We would like to clarify that subscriptions are not activated without customer selection. Customers may choose between one-time purchase and subscription options during checkout, and the selected option is reflected in the order confirmation and subsequent communications.

We also want to clarify that cancellation requests submitted to our support team are reviewed and processed, and confirmation emails are only sent when the requested action has been completed. If charges occurred after a cancellation request, the timing of the request and the status of any pending renewal order would need to be reviewed on a case-by-case basis.

Regarding our email communications, they are intended to provide information, assistance, and available options to customers—not to delay resolutions. Our support team works to resolve inquiries in accordance with the order details and applicable terms.

While we understand that you were dissatisfied with the outcome, we respectfully disagree with the characterization that the company engages in deceptive business practices. We remain committed to providing transparent information, responsive customer support, and quality products to our customers.

Resposta da Colasential

26/05/2026

Thank you for your feedback. We’re sorry to hear that your experience felt frustrating.

We would like to clarify that subscription options are not applied without customer selection. Both one-time purchase and subscription purchase options are presented during checkout, and the selected option is shown before the order is completed, as well as in the confirmation and reminder communications sent afterward.

We also want to clarify that automatic renewal shipments are part of the selected subscription plan and are intended to provide uninterrupted delivery for customers who wish to continue using the product. Reminder emails are sent prior to renewal and include cancellation instructions.

While we understand your frustration, statements describing the company as a “scam” or suggesting the products are not legitimate do not accurately reflect our business practices or manufacturing standards.

We appreciate all customer feedback and continuously work to improve the customer experience and communication clarity.

Resposta da Colasential

25/05/2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.

We would like to clarify that subscriptions are not created without customer selection. Both one-time purchase and subscription options are presented during checkout, and the selected option is reflected in the order confirmation and related communications.

We also want to clarify that we do not keep funds for orders that are not fulfilled. If an order was not delivered or a payment issue occurred due to a bank interruption, this would need to be reviewed directly through the order details and payment records.

Regarding customer support, our team does respond to customer inquiries and works to resolve issues according to the order terms and account history. While we understand your frustration, statements accusing our staff or company of theft, scams, or intentional misconduct do not accurately reflect how our business operates.

We remain willing to review the matter further and assist directly if you contact us with your order information.

Resposta da Colasential

6/05/2026

Thank you for your feedback. We’re sorry to hear that this experience has been frustrating.

We’d like to clarify that your request was interpreted as a cancellation request for the pending subscription order before shipment, which is why the subscription was canceled to prevent future renewals. The pricing adjustment mentioned relates to the difference between the discounted subscription rate and the standard one-time purchase price, as outlined in the subscription terms.

We understand there may have been a misunderstanding regarding whether you intended to cancel only the shipment or the subscription itself, and we apologize if our response was unclear.

We also want to clarify that we do respond to customer inquiries, and if there was a delay in communication, that was not our intention.

If you’re willing, please contact us again with your order details so we can review the shipment status and clarify the available options for your order.

Resposta da Colasential

27/04/2026

Thank you for your feedback, Donna. We’re sorry to hear that your experience has been disappointing.
We’d like to clarify that both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. If a subscription is selected, it includes automatic renewal unless canceled prior to the next billing date. Reminder emails are also sent before renewal with a self-cancellation link.
Regarding returns, our policy and eligibility criteria are outlined during purchase and applied consistently. While we understand this may not align with your expectations, it is not intended to be misleading.
As for the product, results can vary from person to person, and we understand how frustrating it can feel when it doesn’t meet expectations.
We appreciate you taking the time to share your feedback. If you’d like us to review your case further, please contact us with your order details and we’ll be happy to assist.

Resposta da Colasential

16/04/2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.

We understand that not seeing the results you expected can be disappointing, as responses can vary from person to person.

Regarding your order, the subscription details and renewal terms are presented at checkout and included in the initial order confirmation. Customers also receive tracking emails and a reminder email prior to the next charge, which includes a direct self-cancellation link to manage or cancel before renewal.

If a cancellation request is made after the renewal has already been processed, it applies to future shipments rather than the order that has already been generated. This is outlined in the purchase terms.

We understand how this situation may have felt, and we’re happy to review your case further. Please contact us with your order details so we can provide full clarity.