College and County Opiniões 

78
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My first experience with College and County and I must say it was great. Ines was absolutely wonderful throughout the whole process. She was always quick to respond to my questions, kept me... Ver mais

Classificada 5 em 5 estrelas

Amazing team. Property manager Hope is lovely to deal with. I had a problem and she fixed it! I had another problem she fixed it! Could not recommend enough.

Classificada 5 em 5 estrelas

Five years ago I offered a 5 star review regarding my experiences with College and County and nothing has changed that opinion. They are just very good at what they do, especially the all impo... Ver mais

Classificada 5 em 5 estrelas

College and County are all things a good letting agent should be. Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailin... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de arrendamento imobiliário
  2. Empresa gestora de propriedades
  3. Investimento em propriedades

Informação fornecida por diversas fontes externas

Residential Lettings with an ethical twist


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

78 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(78)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

My brother and I run a couple of…

My brother and I run a couple of rentals, one with College & County whose personal friendly service eclipses the other company tenfold. We have been so impressed with their efficient personal service that we just wanted to shout about it.

3 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Superb team .

Team was very helpful in every way possible .

1 de novembro de 2022
Opinião espontânea
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Resposta da College and County

Brilliant news, thank you Audrey.

Classificada 5 em 5 estrelas

Catherine went above & beyond!

Catherine went above and beyond to help us move into our dream property. She was helpful, efficient and speedy to respond to our questions and queries. Would highly recommend College and County for after the service we have received.

7 de novembro de 2022
Opinião espontânea
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Resposta da College and County

We are so pleased to hear you received such great service Ellie.

Classificada 5 em 5 estrelas

Extremely professional and helpful

Extremely professional and helpful gentleman who showed us around. Very patient and keen to answer all of our questions.

11 de novembro de 2022
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Resposta da College and County

Thank you for taking the time to write a review Arya. Our team work really hard at giving good service so being acknowledged is really valued. - Penny HR/Office Manager

Classificada 4 em 5 estrelas

A friendly agency that provided timely, efficient service at a busy time

My mother and I were desperately looking for a property at the height of student move-in season (October), and found that the Oxford market was very competitive. This meant that most agencies were terrible at returning calls, keeping up communication, and were generally quite rude at time. College & County helped us find a new home and kept us up-to-date of the process throughout. They were sensitive to our needs and were understanding when some paperwork took longer no our side. 4 and not 5 stars, as the maintenance team has at time been slow to respond.

17 de outubro de 2022
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Resposta da College and County

Thank you for your feedback, always good to hear how efficient and friendly our team is. I am sure the PM team will speed up with their responses, sometimes a delay may be as they are waiting for a landlord or contractor to get back to them.

Classificada 5 em 5 estrelas

Charmian in particular is fab!

Charmian in particular is fab! She's been really patient, helpful and friendly throughout the process. College and County have generally been great so far. Thanks Charmian!

27 de outubro de 2022
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Resposta da College and County

Lovely feedback, thank you for taking the time to review us Ed. Penny - Office Manager

Classificada 5 em 5 estrelas

Very helpful

Very helpful, efficient and friendly

24 de outubro de 2022
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Resposta da College and County

Thank you Maddy for taking the time to share your experience with others. I am delighted that the team were able to deliver CX that minded you to commend us. Mark Crampton Smith - Director

Classificada 5 em 5 estrelas

Sammie was Amazing!

We recently moved to a new rented property with the support of College and County. Samantha(Sammie) from the Thame office was incredibly helpful and supportive. Her friendly approach for all communications was lovely and made the whole experience less stressful. I have dealt with several difficult estate agents previously and I must say Sammie was amazing. Thank you Sammie!!

6 de setembro de 2022
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Resposta da College and County

Thank you for posting a review…. I am delighted that Sammie was so helpful. Moving can indeed be stressful so a professional and friendly point of contact can offer mitigation. Mark Crampton Smith - Managing Director

Classificada 5 em 5 estrelas

A pleasure to deal with College and County

My experience with College and County was a positive one. I had two properties to let and the whole process was seamless in both cases. The Oxford staff were friendly and helpful, keeping me up to date with the progress from finding tenants to the actual taking possession. I would rate them highly.

20 de agosto de 2022
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Resposta da College and County

I am delighted that you feel able to rate the team highly. There is no doubt that the experience of customers informs others when choosing goods and services. We firmly believe that exceptional service is now expected, and must be delivered in order to ensure a long term future for the business. Mark Crampton Smith - Managing Director.

Classificada 5 em 5 estrelas

Edward was so efficient

Edward was so efficient. He really helped me sorting me out finding a house and all through the process once I found a house he was amazing throughout the whole process.Could not recommend him more. He was always happy to help. Always a phone call away. I could always count on him.

16 de julho de 2022
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Resposta da College and County

Thanks for posting a review Nicole. I am delighted that you have found Ed so helpful....... he is a relatively new addition to the team so it is great to hear that he has taken the "Ethical Letting" mantra to heart with such enthusiasm. Long may it last! Mark Crampton Smith - Managing Director.

Classificada 5 em 5 estrelas

Ed Taylor was very kind and helpful…

Ed Taylor was very kind and helpful when we were applying to rent a property. He went out of his way to get a quick reply for us from the landlord, and gave us lots of very useful information about the local area too. Thank you much Ed! Alex

7 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I'd recommend College and County

College and County have been the best estate agent I've rented a property through so far. We rented a new-build flat (only lived in by the owner prior to us), so there were minimal issues with the flat itself. For any queries or concerns, C&C were very professional and quick to respond. We had check ups to ensure the property was kept in a good condition by both C&C and us. They provided reports of these visits with any recommendations for maintaining the property and making check out easier. The rental process was easy, and they didn't consider 'rental offers' (i.e. rental gazumping) from other prospective tenants like a lot of other estate agents. They always providing 24 hours notice (often 48+ hours) for viewings and other visits. The checkout process was simple. No deductions on the deposit, with deposit being return within 10 days of leaving the property. All in all, a good experience.

7 de julho de 2022
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Resposta da College and County

Thank you Liam for posting a review. I am delighted that you feel able to commend us, and that you have found us to be the best agent you have used so far. Customer reviews are the primary driver for our continued growth as a business; it is important to our landlord clients that their property and tenants are being effectively looked after. Interestingly, now that we have been trading for over 20 years, we find that many of our new clients were once tenants in properties we were managing in the early days. High standards pay dividends!
May I take this opportunity to wish you all the best in your new property. Mark Crampton Smith - Managing Director.

Classificada 5 em 5 estrelas

Good

Overall, it was a great experience. The staff were highly professional, responsive and helpful. The communication was always clear and effective. I personally would recommend College and County if they have properties that you are interested in.

22 de junho de 2022
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Resposta da College and County

Thank you for posting a review Ian. Peer commendation is critical to our long term sustainability and growth. Mark Crampton Smith - Managing Director

Classificada 5 em 5 estrelas

Highly communicative and very gracious…

Highly communicative and very gracious in how they communicate, too.

Every step of my tenancy from viewing to renting to leaving was smooth and enjoyable, unlike some of my other experiences.

Never felt anxious or condescended to by the staff who dealt with any and all questions and problems I had.

19 de maio de 2022
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Resposta da College and County

Thank you Adam for posting a review.......... I am delighted that your experience was positive; we are only as good as our customers consider us to be........ and in the new world we all find ourselves in, fortunately customer opinion is increasingly powerful. Mark Crampton Smith - Managing Director.

Classificada 1 em 5 estrelas

Absolute shower

I lived in a rental in Oxford which was run by C&C, and they were just a total shower.
We had a leaking tap at one point, dripping out litres and litres of water overnight and while we were away in work. We used it as best we could for kettles, coffee machines etc but it was just too much. Their ‘advice’ was to ‘water the plants’.

Another occasion, we had a faulty light fitting and asked if it could be repaired. On the light fitting there were three separate switches, operating three separate lights in the kitchen.
The ‘repair’ involved changing this to a two switch light fitting, meaning that one switch operated two lights. Then not only that but the workman left a mess behind where the dust had fallen from the wall. Just complete laziness and incompetence.

The worst by far was an email direct from a C&C employee telling us we had been paying low rent for a few months, and they had rallied up how much the three of us tenants owed due to low payments.

I knew I had never underpaid so I checked my bank statements, and I didn’t owe a single penny. My two housemates owed money but nowhere near the amount they claimed.

I asked for an explanation on how they came to those figures and got nothing. I’d like to think this was just total incompetence rather than outright lying.

I had a terrible experience with them. Incompetant, lazy, inaccurate. Just pathetic.

*The reply to this is the most condescending thing I think I've read in a long time.

I'm not 'moved' or 'concerned' thanks. I just saw this page and thought I'd share my experience. That's it.

If you genuinely wanted to talk to me further then don't be so condescending and patronising. Take your bad reviews on the chin and don't try and be the victim.

16 de maio de 2022
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Resposta da College and County

So sorry that you feel moved to post such a review........ As you have not been a tenant of ours for over two years it is a real concern to me that you have have been so troubled that you need to post such a review after so long? We have a very robust complaints policy (on our website and in all relevant communications), I would be delighted to explore your concerns personally to ensure you have comfort. Please contact me at your earliest opportunity. Mark Crampton Smith - Managing Director

Classificada 5 em 5 estrelas

Ten out of ten for College and County…

I cannot recommend College and County more highly. From start to finish the main contact person with me in their Oxford office went above and beyond on every count. He found a great tenant for me very swiftly and let the house on first viewing. He walked me through every stage so I knew what to do and kept proactively in touch by phone and email to check if I or the prospective tenant needed anything or had any questions. He gave excellent advice and was friendly, personable, helpful, fair and transparent throughout. I'm very grateful indeed.

11 de abril de 2022
Opinião espontânea
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Resposta da College and County

Wow!!! Thank you Sally for posting a review…I am delighted that the team were able to look after you so well. Mark Crampton Smith-Managing Director

Classificada 5 em 5 estrelas

Such a lovely agency!

I had such a positive experience with College and County. While trying to relocate to Oxford, I rang a lot of different agencies, and Ines was one of the few people who was genuinely enthusiastic to find out what I wanted/needed in my search. I felt she really cared about finding the right fit for me as a person, not just as a potential client. Couldn't have asked for a better service, or a more approachable firm!

1 de abril de 2022
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Resposta da College and County

Thank you for posting a review Naomi. I am delighted that Ines was able to assist you with care and enthusiasm. It is so important that we strive to find the right property for people and the right people for property. Mark Crampton Smith- Managing Director

Classificada 5 em 5 estrelas

Very efficient

Very efficient, good communication with their response times to queries. Easy process with them through my house rental.

15 de março de 2022
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Resposta da College and County

Very pleased to hear it Emmanuel......... The property sector has been slow to digitise, however, we are keen to ensure outstanding customer experience by incorporating best in class technology into our lettings process. Mark Crampton Smith - Managing Director.

Classificada 5 em 5 estrelas

Best estate agents in Oxford

By far the best estate agents we 've had so far! Ewelina from Oxford's office is a star, super helpful and kind, always there to help us!

1 de março de 2022
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Resposta da College and County

So pleased that Ewelina has been so helpful and kind. She has recently joined the team, and has clearly picked up that our service levels are critical to our long term sustainability. We like to think we are he best in Oxford, but in the end it is customers who will decide that! Mark Crampton Smith - Managing Director.

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